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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,611

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,502
4
13,502
3
2,013
2
906
1
688

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Showing all 796 Air Force service member reviews from California

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4 out of 5 Stars
Would Recommend

Very convenient and easy to use. Areas of frustration: best interest rate was not offered initially, which forced me to shop other rates that were then matched. And the loan origination fee of 3,000 is unnecessary and takes advantage of veterans.

Loan Officer: Zachary Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Overall excellent communication, all members were super helpful and informative

Loan Officer: Ashton Zeigler

NMLS# 1117978

5 out of 5 Stars
Would Recommend

appreciated price matching of competeter interest rate

Loan Officer: Josh Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend

Smooth workflow via the myveteransunited website. Easily accessible agents.

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
Photo submission from Narciso T.

Our Veterans United Team was superior in customer service. Above all, their communication was exceptional; we received immediate responses to our inquiries. They constantly updated us on the status of the buying process and kept us apprised of progress.

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Matt was a great help in getting our loan completed. Thank you Matthew

Loan Officer: Matthew Czerwonka

NMLS# 1073284

4 out of 5 Stars
Would Recommend

Loan Officer: Jon Abernathy

NMLS# 49695

3.5 out of 5 Stars

-it requires a lot of documentation.-Some documents should not be required. Did I really need my commander to sign off on my income statement? As an active duty member, my pay grade is online and open for everyone to see.

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Our experience was EXCELLENT throughout the entire loan process thanks to our personal loan specialist, Alex Herbel. Without a doubt, Alex is what made our experience so pleasurable. He does an OUTSTANDING job in every aspect which was very much appreciated. Alex represents Veterans United in a very professional way. You are very fortunate to have such an employee!

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Gustafson

NMLS# 1599009

4 out of 5 Stars
Would Recommend

The process was very smooth with Veterans United. The only issue I had was with closing. The day before signing my loan documents I received a final closing disclosure with a $10,000 difference in cash to close. This was due to a required down payment and not being able to receive cash at close. I was not able to apply the seller credit as I saw fit, and instead it was just applied to my funding fee without discussing with me.

Loan Officer: Chris Thornton

NMLS# 45514

3.5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

For my first time with a home of my own and the one that I am putting my wife and child in I am very happy and will give all my friends to you all thank you very much The Morehouse family Ronald e Morehouse

Loan Officer: Nate Reeves

NMLS# 856448

4 out of 5 Stars
Would Recommend

Loan Officer: Elliott Watkins

NMLS# 1198442

5 out of 5 Stars
Would Recommend

Bo and his team did an outstanding job. Their professionalism was consistent throughout my entire home buying experience. I am very luck I choose Veterans United and Bo Clapp and Lee Ann Jesiis as my loan officer and Coordinator.

Loan Officer: Bo Clapp

NMLS# 1599128

5 out of 5 Stars
Would Recommend

Loan Officer: Brad Cone

NMLS# 836930

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Munns

NMLS# 859838

5 out of 5 Stars
Would Recommend

A great process end-to-end, love the online experience.

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Veterans United made buying my first house super easy.

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend

I have nothing to say in the negative, would recommend John Sullivan anytime.

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Mitch Casteel was great!

Loan Officer: Mitch Casteel

NMLS# 920439

4.5 out of 5 Stars
Would Recommend

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

My loan team was professional, responsive, and personable.

Loan Officer: Bill Musick

NMLS# 820645

3.5 out of 5 Stars
Would Recommend

A lot of miscommunication and last minute requests. Items that could've been flagged for concerns a long time ago were brought up during the final days of closing which help up closing.

Loan Officer: Samantha Walker

NMLS# 1122751

0.5 out of 5 Stars

Incorrect approved loan amount was discovered a week before closing

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend

Loan Officer: Tommy Purk

NMLS# 1222488

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