Very convenient and easy to use. Areas of frustration: best interest rate was not offered initially, which forced me to shop other rates that were then matched. And the loan origination fee of 3,000 is unnecessary and takes advantage of veterans.
Overall excellent communication, all members were super helpful and informative
appreciated price matching of competeter interest rate
Smooth workflow via the myveteransunited website. Easily accessible agents.
Our Veterans United Team was superior in customer service. Above all, their communication was exceptional; we received immediate responses to our inquiries. They constantly updated us on the status of the buying process and kept us apprised of progress.
-it requires a lot of documentation.-Some documents should not be required. Did I really need my commander to sign off on my income statement? As an active duty member, my pay grade is online and open for everyone to see.
Our experience was EXCELLENT throughout the entire loan process thanks to our personal loan specialist, Alex Herbel. Without a doubt, Alex is what made our experience so pleasurable. He does an OUTSTANDING job in every aspect which was very much appreciated. Alex represents Veterans United in a very professional way. You are very fortunate to have such an employee!
The process was very smooth with Veterans United. The only issue I had was with closing. The day before signing my loan documents I received a final closing disclosure with a $10,000 difference in cash to close. This was due to a required down payment and not being able to receive cash at close. I was not able to apply the seller credit as I saw fit, and instead it was just applied to my funding fee without discussing with me.
For my first time with a home of my own and the one that I am putting my wife and child in I am very happy and will give all my friends to you all thank you very much The Morehouse family Ronald e Morehouse
Bo and his team did an outstanding job. Their professionalism was consistent throughout my entire home buying experience. I am very luck I choose Veterans United and Bo Clapp and Lee Ann Jesiis as my loan officer and Coordinator.
A great process end-to-end, love the online experience.
Veterans United made buying my first house super easy.
I have nothing to say in the negative, would recommend John Sullivan anytime.
Mitch Casteel was great!
A lot of miscommunication and last minute requests. Items that could've been flagged for concerns a long time ago were brought up during the final days of closing which help up closing.
Incorrect approved loan amount was discovered a week before closing
Working with Phil Hojnowski and Austin Burton was the easiest and most sane part of our seling and buying process. Both of them were very responsive, knowledgeable and encouraging through the joirney.
Whitney Brown was very good to work with I feel so lucky she is my agent
