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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

104,158

Total Customer Reviews

97.7%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
88,979
4
11,951
3
1,819
2
809
1
600

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Showing all 502 Air Force service member home purchase loan reviews from California

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5 out of 5 Stars
Would Recommend

Loan Officer: Sam Sexauer

NMLS# 1025352

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

The Loan officers were quick to respond to my questions, always answered the phone, and promptly called me if there was any confusion.

Loan Officer: Nick Price

NMLS# 1336512

4 out of 5 Stars
Would Recommend

Loan Officer: Caleb Whisman

NMLS# 1293292

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

4 out of 5 Stars
Would Recommend

The website has a lot of information about perks and the process but think the same information was not completely explained by my loan officer. Had to ask a few questions. But it was very minor.

Loan Officer: Garrett Holzum

NMLS# 1104071

5 out of 5 Stars
Would Recommend

Friendly staff great service and attention to detail

Loan Officer: Caleb Whisman

NMLS# 1293292

5 out of 5 Stars
Would Recommend

Loan Officer: Mireyda Trueba

NMLS# 905768

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Llewellyn

NMLS# 933895

5 out of 5 Stars
Would Recommend

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Each person were very professional and made the house purchase very easy

Loan Officer: Casey Martin

NMLS# 376814

4.5 out of 5 Stars
Would Recommend

The online account was a big help but didn't always work. A few times we could not access the documents we needed to review/sign and had to call in for technical assistance.

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Perry

NMLS# 860457

1 out of 5 Stars

While the loan team was friendly and professional the entire time we were in escrow, we were ultimately not happy with our experience. Mistakes were made that caused us a three week delay on closing on our home. These delays caused us to lose on money that was not planned on, as well as the seller of our home will most likely never sell to a VA loan buyer again. The seller was an invester in our area and frequently bought, flipped, and sold houses so this is a big deal for our fellow airmen around base to not be able to purchase houses in this area because they are not VA loan friendly. We were informed (after the fact) that mistakes were due to an employees unforseen family emergency. Of course family emergencies happen. However, plans have to be in place for events like this to check to see what was done by said employee and what they may have missed in their sudden absence. Communication was incredibly poor. We expected good news and bad news as soon as it was predicted or known. During the last 3 to 4 weeks we had no idea when we would close and our expected close date would change daily by a week at a time. Also, something that seemed unprofessional during our experience was that our transaction coordinator with VU asked us to call the VA to expedite the VA loan approval process. After calling the VA we were informed that the documents they asked for four days prior were never uploaded to the site, therefore causing an additional delay. They also said that once they received the forms that they were ready to approve. Once we informed our coordinator Nick of this, our team promptly sent the needed documents. Nick then asked us to call the VA again to see if they received them. However the VA then informed us that we as the buyers were not allowed to communicate with them and that only the loan team could. We should never have been asked to call the VA but I am glad that I did only to know that mistakes were made. Our team had no idea that the documents weren’t sent and said it was because an underwriter had the family emergency. If I had not made that phone call who knows when our team would’ve found out that this was missed.

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend

Great service! Very easy to use to upload the requested documents and I liked the email communication. Everything from the beginning to the end was an easy, simple process. I could not be more happier and pleased with Cooper, he was great! I even loved it that Veterans United referred me to an awesome realtor, he was great as well, he helped me find my beautiful home!

Loan Officer: Cooper Allen

NMLS# 170363

5 out of 5 Stars
Would Recommend

Top service, the team made everything easy to navigate and did an excellent job with my processing. My escrow amazingly closed in less then 30 days!

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

This is the second time I've used Veterans United and this process far exceeded my first experience. I already referred Alexander Shaikh last week and he already started his loan process with you guys.

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend

Veterans United home loans and their specialized service made my home buying experience a seemingly once in a lifetime event.

Loan Officer: Brad Cone

NMLS# 836930

5 out of 5 Stars
Would Recommend

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

Chris Primmer was a huge help along the whole process. I have no complaints, only compliments! Thank you Veterans United, and Chris and team!

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Very professional and courteous

Loan Officer: Joey Ortega

NMLS# 1464861

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Price

NMLS# 1336512

5 out of 5 Stars
Would Recommend

They are experts in their field and made the home buying process a pleasure

Loan Officer: Devon Casady

NMLS# 677410

3.5 out of 5 Stars
Would Recommend

Loan Officer: Tommy Purk

NMLS# 1222488

4.5 out of 5 Stars
Would Recommend

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

AMAZING

Loan Officer: Ryan Griggs

NMLS# 995914

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Hermann

NMLS# 43151

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See all 104,158 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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