First two loans were great but the service this time was questionable. Lost $1500 due to an underwriter that sat on the file way too long. Asking for more documents with only a week left until closing.Our loan officer was nowhere to be found and maybe answered the phone once for our agent.Greg and Brittany were great though.
Response from Veterans United
Hey Gabriel,
Thanks for sticking with us for a third loan—I hate that this one didn’t measure up to your past experiences. You’ve come to expect more from us, and rightfully so. Having things stall late in the game and then scrambling for documents with the clock ticking? That’s stressful, and I’m sorry you were left dealing with that.
It’s also not okay that your loan officer was hard to reach, especially when your agent was trying to stay in the loop. That kind of communication breakdown can make the whole process feel more chaotic than it should be. I am glad to hear that Greg and Brittany were bright spots in the middle of it all—I'll make sure they hear your kind words.
If you’re open to it, I’d really like to have our Client Advocate team look into what happened here. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Such a friendly process, they really go above & beyond for the Veteran!
Excellent service. Thank you to Chace and his team.
Wonder team members, great at keeping in touch and helping me through the process. they got to know me and my wife, after finding out we have a pet bird as part of a house warming gift they included bird food treats for her, my wife and I we're very touched.
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
It went so quickly and everyone was very professional, calm, and helpful.
I have zero complaints about Veterans United. This was my first time buying a home, and I have only had other people's stories to go on. The recurring theme we had heard was that the process was difficult and frustrating. Veteran's United and their team made the process exceptionally simple and stress-free. I would recommend them to any veteran, especially first-time homebuyers!
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The process was so simple, easy, and wonderful! So glad that I found them!
The entire team that helped my wife and I buy a home were all amazing and extremely helpful and easy to work with.
