Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
VU was a great choice as they worked very hard to navigate through some of my challenges. I would recommend them but be aware and pay attention to the documentation as they have a pet step funding fee!
My Veterans United team was absolutely fantastic! They walked us through the process of purchasing our new home and they jumped through hoops to have us close on the date we had set. I would give 10 stars if I could
I don’t think I could’ve bought my first home without Veterans United. They’re amazing!
Paige was awesome. If I had any questions about the paperwork, she would answer them within minutes. That really helped me make sure I had everything she needed from me.
The experience with the lending officers was extremely disappointing due to a clear lack of professionalism, poor communication, and inadequate time management. Timelines and expectations were consistently misrepresented, and the process required three separate extensions to the closing file in order to meet the necessary deadlines. This mismanagement jeopardized the successful completion of the transaction, resulted in additional costs to the seller—who was unable to plan his move accordingly—and caused significant stress and uncertainty for the buyer, who received no clear assurance that their loan would be approved in time.
Response from Veterans United
Hey Derek,
I’m really sorry to hear how things played out on this one. It sounds like the delays and lack of communication created a stressful situation not just for the buyer, but also for the seller—and that’s something we take seriously. No one should be left guessing whether their loan will be ready in time, especially when multiple extensions are involved and people are trying to make major life moves around closing dates.
You should have been able to count on clear timelines, consistent updates, and a team that kept things on track. I hate that this fell short on all fronts. If you’re open to it, I’d like to have our Client Advocate team take a closer look at the file. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks again for the candid feedback—it helps us know where we need to improve.
Sincerely,
Took care of us through the whole process. Really made everything easy
A+++++
This team reminded me that as a veteran I had some special benefits and they helped me to maximize my buying power with comfort and ease. This was a big decision for me, and I can not say enough times how much their confidence helped me out!!
Amazing team that helped us buy our dream home. Would 100% recommend Veterans United.
I can't even begin to express how amazing Veterans United is - EVERY single department and interaction I had was unbelievable! I'm a veteran who recently lost my husband and the help and support I received when going through this whole process was so compassionate, professional and just spot on! The communication and correspondence were always prompt and timely and they made signing all documents easy and secure.
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The process is definitely very stressful but they are very organized and help guide you every step of the way.
Mike and his team did a great job keeping everyone informed every step of the transaction.
Thank you Jodi for making this veteran's dream a reality. Proud veteran homeowner!
Thank you so much for everything.
My team was amazing they were able to get me into a house when I didn't think it was possible!!
