Stefanie was great! She helped me and answered every time I called. She was a great help in the home buying process. Her team on the other hand was not as attentive. I had alot of questions for the loan coordinator Steph Escott. She answered 1 time of my many calls. The process was smooth and almost stress free. Was hit with a surprise lender fee when most companies are waiving those for veterans. Overall came out Of pocket 2500$ at closing. I just wish it Was brought up earlier about the lender fee.
Rate ended up being higher than it could have been due to lack of communication.
Thank you, Veterans United, for helping me make my dream come true. Kim El-Darrat and Amber Taylor make a great team and I was so lucky to get to work with both of them.
There was no communication. My family has used them three times. This last the third time was horrible. Before they would communicate and reach out to check on things. I had to initiate phone calls. And then half the time related to my realtor.
Response from Veterans United
Donald, please accept our apology for the apparent lack of communication this time around. We understand that confidence in our service had been established in your previous experiences, and that is very valuable to us. Our Client Advocate team would be very interested in discussing this topic with you further. We want to thank you for sharing this information with our team.
Sam Brown, one of the loan officer's, was absolutely amazing. He is very knowledgable, helpful, and calm when I was becoming stressed. He is awesome.
The Veterans United team was outstanding! They were helpful, informative, and professional throughout the whole process.
First time homeowner. And I just want thank the men and women of Veterans United, for helping us toward our new home. It's a blessing that this service is out there to help military members (retired or actively serving) and their families. Providing guidance and being understanding is what I kept getting throughout this whole process. Again Thank you for all you have done.
Great experience the first time around....!!!! Keep up the good work!
It was easy and very efficient with the help of the staff. Got my loan while I was busy with tech training school.
Being able to follow the process through the checklist was helpful
I would advise and have advised any Veteran to allow Veterans United Home Loans to use their Mortgage Services. Professional Staff that is well trained to take you through the process in a error free, sometimes difficult system. Thank you so much to Rob, Kristy and Alyessa.
I would recommend going through Veterans United but I would caution people to seek out their own realtor.
Towards the end of the closing month, it would have been good to see more updates and more information on a few of the issues. Like with us and it was showing that we owed like 2 escrow checks with no information on it.
This was my first home buying experience and I'm stationed overseas. Nick and his team answered all of my questions and were always polite. Thank you for putting so much time and helping me and my family find out forever home. I would recommend everyone go through Veterans United!
Veterans United was so supportive to what many people think is a scary process. The were transparent, empathetic, and professional. They could write a book on how to take care of a customer.
Great people to work with!!
Veterans United is the only loan company to use for Veterans.
