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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

175,299

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
129,943
4
35,992
3
5,975
2
1,839
1
1,550

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Showing all 2,384 Air Force service member home purchase loan reviews from Florida

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4.5 out of 5 Stars
Would Recommend

Alberto and team were great to work with.

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Always kept us up to date on every aspect of our new property. Very professional young man we really enjoyed working with Mike from the get go. He was very informative on any questions or concerns we had obtaining this loan.

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
Would Recommend

Kyle, and the rest of team that was assigned to assist were outstanding and very helpful in the whole process. Thanks so much!!!

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend
Photo submission from Leonard K.

Thank you, Veterans United, for helping me make my dream come true. Kim El-Darrat and Amber Taylor make a great team and I was so lucky to get to work with both of them.

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

5 out of 5 Stars
Would Recommend

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend

Thankful for helping us buy me and my wife our first house

Loan Officer: Zach Schmitt

NMLS# 1779174

5 out of 5 Stars
Would Recommend

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
Would Recommend

Loan Officer: Kendall Haun

NMLS# 1708656

4 out of 5 Stars
Would Recommend

Overall it was a good process. BUT right at the end the Monday before we were first scheduled to close 11/27, I was notified the closing disclosures was not sent to us or not forward on. Seems FL has a law about a 3 day wait once the CD is sent. Thus, our closing was moved to 12/2. The owner of the house was kind enough to allow us to continue the lease from 12/28/19 to 12/2/19 without any additional rent. The change in closing dates did not set great with us. Someone should be at the end be checking each day to make sure items are sent on time to the folks trying to get their home closed.

Loan Officer: Ryan Cannon

NMLS# 987691

5 out of 5 Stars
Would Recommend

Loan Officer: Kendall Haun

NMLS# 1708656

4 out of 5 Stars
Would Recommend

The process was really straightforward with the use of your website to upload documents. What was frustrating was having to send the same documents multiple times during the underwriting process. Sometimes our underwriting team would ask for a document that we provided within days of its upload and they would have to go back and update the system as if they were overlooking what we provided. As and active duty member I found it frustrating having to upload 4 LES stubs over an 8 month time period.

Loan Officer: Kyle Boger

NMLS# 1483287

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

Great Job!!

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend
Photo submission from Richard C.

I would advise and have advised any Veteran to allow Veterans United Home Loans to use their Mortgage Services. Professional Staff that is well trained to take you through the process in a error free, sometimes difficult system. Thank you so much to Rob, Kristy and Alyessa.

Loan Officer: Rob Deleeuw

NMLS# 860610

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Herman

NMLS# 1154699

5 out of 5 Stars
Would Recommend

Loan Officer: Cam Moore

NMLS# 1604156

5 out of 5 Stars
Would Recommend

This was my second time using Veterans United and, as with the first, the experience was great and exceeded my expectations!

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Joel’s team made it easy and painless. Kept me informed during the whole entire buying process.

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Dan Perry and Rachel McCarthy are absolutely outstanding!

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

Loan Officer: Hunter Hukari

NMLS# 1215343

4 out of 5 Stars
Would Recommend

Andrew knows his stuff, but his team this time added Stress to the buying experience. Asking for paperwork that has been submitted several times before.

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Processes are easy to follow and any questions are answered promptly.

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend

Loan Officer: Kayla Prewitt

NMLS# 517082

4 out of 5 Stars
Would Recommend

The final closing cost was delayed until it was too late to get the money wired to the closing office the day before closing. We had to cancel a Doctor appointment and go to credit union before they opened so we would be first in line to get the money transferred. That was very stressful and I got to the point that We were ready to call the whole thing off.

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend
Photo submission from James C.

Veterans United was so supportive to what many people think is a scary process. The were transparent, empathetic, and professional. They could write a book on how to take care of a customer.

Loan Officer: Larry McGallagher

NMLS# 1464194

4.5 out of 5 Stars
Would Recommend

Loan Officer: Erica Haynes

NMLS# 1699489

3.5 out of 5 Stars
Would Recommend

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend

My experience with Veterans United was fulfilled with faith and trust as a military veteran and civilian of our great country.

Loan Officer: Mitch Pearson

NMLS# 1407333

5 out of 5 Stars
Would Recommend

Worked on my loan going to bat with the VA when they said I had a VA pension and cleared the problem fast with no effort on my part.

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Odneal

NMLS# 1838122

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See all 175,299 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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