Alberto and team were great to work with.
Always kept us up to date on every aspect of our new property. Very professional young man we really enjoyed working with Mike from the get go. He was very informative on any questions or concerns we had obtaining this loan.
Kyle, and the rest of team that was assigned to assist were outstanding and very helpful in the whole process. Thanks so much!!!
Thankful for helping us buy me and my wife our first house
Overall it was a good process. BUT right at the end the Monday before we were first scheduled to close 11/27, I was notified the closing disclosures was not sent to us or not forward on. Seems FL has a law about a 3 day wait once the CD is sent. Thus, our closing was moved to 12/2. The owner of the house was kind enough to allow us to continue the lease from 12/28/19 to 12/2/19 without any additional rent. The change in closing dates did not set great with us. Someone should be at the end be checking each day to make sure items are sent on time to the folks trying to get their home closed.
The process was really straightforward with the use of your website to upload documents. What was frustrating was having to send the same documents multiple times during the underwriting process. Sometimes our underwriting team would ask for a document that we provided within days of its upload and they would have to go back and update the system as if they were overlooking what we provided. As and active duty member I found it frustrating having to upload 4 LES stubs over an 8 month time period.
This was my second time using Veterans United and, as with the first, the experience was great and exceeded my expectations!
Joel’s team made it easy and painless. Kept me informed during the whole entire buying process.
Dan Perry and Rachel McCarthy are absolutely outstanding!
Andrew knows his stuff, but his team this time added Stress to the buying experience. Asking for paperwork that has been submitted several times before.
Processes are easy to follow and any questions are answered promptly.
The final closing cost was delayed until it was too late to get the money wired to the closing office the day before closing. We had to cancel a Doctor appointment and go to credit union before they opened so we would be first in line to get the money transferred. That was very stressful and I got to the point that We were ready to call the whole thing off.
My experience with Veterans United was fulfilled with faith and trust as a military veteran and civilian of our great country.
Worked on my loan going to bat with the VA when they said I had a VA pension and cleared the problem fast with no effort on my part.