I appreciated the ease of Veterans United's online loan process. I applied for a loan while moving back stateside from overseas, and the checklist format helped us move quickly and smoothly through what might otherwise have been a cumbersome and stressful process. The loan officers and specialists answered questions quickly and were very professional throughout. Their positive attitudes helped! I'd definitely recommend VU for any future homebuyers.
Many thanks to the entire team at Veterans United! We're living our retirement home and their teamwork and professionalism we're key to a swift closing!
Perhaps your underwriting is comparable to others, wherein I’d have experienced similar had I gone somewhere else. But that’s not the same experience I recently had in January. No the same amount of loan value either but still.But I’ve vowed I will never go through this kind of process again. Never.I may be wrong in this but if there is a next time, my chosen lender will detail the process in advance before I begin the process. I play Monopoly by the established rules and don’t like it when players seek to change or insert new rules amid game.
Response from Veterans United
Brett, we appreciate your honest feedback and we are glad that your experience with the Loan Officer and Realtor was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
The online access and overall process made everything very simple. Not only did my agent reach out on the regular to check in and get updates during my search for a home, but I had to put him on hold for a full year and he never missed a beat. I am VERY grateful for all of Andy's hard work on my home purchase!
Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.
Veterans United was awesome to work with . I would recommend them to any veteran looking to be guided through the purchase process
Veterans United process was easy to follow on the web; and their staff was always available to explain and clear any doubts or questions I had during the process.
Please use Veterans United for a easier home buying experience. My team was number one!