phenomenal team, knowledgeable and available at anytime to answer questions. they were always willing to answer my questions and I had a ton, they took the time to answer them or find an answer for me. they were proficient with the paperwork and always kept me up too date on what was going on and any future steps I may have needed. I would definitely and will recommend Tony and his team anytime
Thank you all for an amazing experience. We absolutely love our new home.
My wife and I are middle-aged and didn't want to go through the yada-yada. Veterans United Home Loans knew precisely what we needed once we decided to sell. Thank you, Veterans United, for putting our mission first.
Chris and the team take times to help me understand the process and when things did not go our way they team stay motivated. I would definitely recommend this team to our veterans and service members get the place take want and deserve.Thanks again team.
Enerson Dufresne
My home-buying experience with Veterans United has been very positive. They were with me throughout the whole process with specific guidance that made everything easy for me. All their instructions were clear, and Veterans United's website made it easy to stay on track with my home loan process requirements. The site is easy to maneuver with up-to-date information about the home loan process. The whole process was easy, and I might buy my next house sooner rather than later. A great experience. No complaints…
We have financed/refinaced seversl home over the past 30+ years. No lender has even come close to you in terms of required documentation,, verifications, questions, etc. We felt like you were trying to get to no. For example, you called my employer and asked a series of questions about my compensation, future compensation, prospects for continued employment, etc. Then, 3 days before the closing you emailed them a document asking the same questions. No lender ever asked more than, is he employed here and how long has he been an employee. The fees seemed excessive. When we first applied, the amount needed to close was $121,000. The rate we wanted was 5,75 with 1/2 point. Our loan officer talked us into letting it float. At the time, there was a belief that rates would decline. They did not. We had to bring $141,000 to the closing. We have it, but I can imagine some borrowers may have had trouble finding that much extra cash at the last minute. Your employees were professional and responsive. The process and fees are not dictated by them. We were so displeased with the process we almost paid cash.
Response from Veterans United
Michael, we appreciate your honest feedback and we are glad that your experience with your loan was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. Licensed Underwriters comply with regulations to ensure loans are properly documented (including a final verification of employment or your FVOE completed right before closing), and we work to make that process as easy as possible. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. While rates do fluctuate day to day, discussing the details around your final closing figures is part of our commitment to deliver outstanding service. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.
They made the process super easy and I felt confident because of them purchasing the home!
This is my second time using VU services, and I appreciate how hard you work to get me the right product that gets me as close as possible to where I need to be financially.
I enjoyed my experience with Veterans United. It was great working with Lindsey and Rhiannon. Both Ladies are professionals in their field.
Mike Smith and his team deserves recognition for their calibers and performances. Similar service in the industry on within the enterprise are rare- noting that I have closed with VU before. My next transaction will definitely be through Mike Smith and his team ans I will inform other veterans and prospective buyers about my experience- but I will have to tell them to request Mike Smith and his team.