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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,389

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,309
4
13,477
3
2,011
2
905
1
687

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Showing all 6,066 home purchase loan reviews from Georgia

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5 out of 5 Stars
Would Recommend

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Loan Officer: Patricia Tatom

NMLS# 237993

4 out of 5 Stars
Would Recommend

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Our experience was absolutely amazing. Everything was explained to us in detail, communication was always kept up, and the time it took to close was incredible.

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
Would Recommend
Photo submission from Larry S.

My experience was an outstanding one. My loan officer Tina Wiggins was very professional, friendly, and helpful throughout the entire process. I wouldn't hesitate to recommend Veterans United to my friends and family.

Loan Officer: Tina Wiggins

NMLS# 1411098

3.5 out of 5 Stars
Would Recommend

Loan Officer: Tim Spears

NMLS# 1191068

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Jess Vomund and her team were amazing!

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Veterans United and Ty Reece was a very rewarding experience for my wife and I...at our age, we have moved several times; worked with several mortgages companies and banks, and Veterans United made us feel very positive as individuals and as a Veteran. Ty was diligent; straight-forward and professional. He was a real pleasure to work with. I will begin to speak very proudly about Veterans United.With kind regards, Earnest Williams

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

4 out of 5 Stars
Would Recommend

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

Simple and easy, everything was complete online and via email. Could not have been happier.

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Sexauer

NMLS# 1025352

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend
Douglas and Kathleen Suter

From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Harland

NMLS# 1455484

4.5 out of 5 Stars
Would Recommend

My experience with the team from veterans United Home loan was exceptional. Both Mitch and Kayla was always ready, to listen or patiently explain and answer my million plus questions. Thank you Mitch and Kayla.

Loan Officer: Mitch Pearson

NMLS# 1407333

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Excellent service

Loan Officer: Ashley Cook

NMLS# 1106948

3 out of 5 Stars

My loan process was 90/10 up until the weeks before closing. My numbers continued to change from the beginning of the process up until closing.weeks before closing I asked my loan officer what are my final numbers for two weeks straight. Everything she asked for was sent that day.. Two days up to closing I emailed her asking for my final closing amount. She assured me i would have by closing. Instead at closing ,after everybody tried to get in touch with her we received notice that I needed to come up with $1200 . This is after clear to close, and final CD issued. I spoke with her one time at the closing. She has not even attempted to reach out to me since. I asked my realtor to reach out to her about the $1200 to see where I stood with vet United. I was told unless I come up with the money , I will not get the loa, she couldn't do any things else for me. I spoke with Chris from client advocate, he basicly stated the same thing she said,but more ruder. I again called and ask for for a district manager or regional manager. I got Mr Richale , who listened and investergated. He called back with in a hour just as he said he would, and to my surprise solve the problem. He stated he looked at the final c.d , and didn't understand where the $1200 was needed. He even handled issues that came up Monday at closing. I think it was tottaly unprofessional the way the loan officer handle me and the process. She should have talk to me regardless of the situation bad or good. I went from $900 , to $1000, $2000,$3300. She stated to me that's to high.i thought that this company was truly for the vets, look at the name,VETERANS UNITED. It must not mean military veterans. Mr, Richale save the day, you need people like him staffing every portion in you company. Not those like Chris in client advocate, loan officer. I have every email that was revived and sent in reference to my loan. The company should have payed my part of the closing because of the embarrassment , problems, and unprofessionalism that I received . If I wouldn't been persistent in working to solve the problem , no one from veterans united would have called.

Response from Veterans United

Thank your for this information Ryan. We are happy to hear you were able to speak with a manager in Client Advocate and they were able to help explain what was needed in this instance. Although we cannot make up for the experience you have had, it is important to Veterans United that we continuously work to improve.

4.5 out of 5 Stars
Would Recommend

Always responsive

Loan Officer: Billy Abney

NMLS# 202563

4 out of 5 Stars
Would Recommend

I don't know if it was the system or the files but I had a lot of trouble with myvu

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend

Aaron made the process easy!

Loan Officer: Aaron Sharp

NMLS# 687597

5 out of 5 Stars
Would Recommend

Loan Officer: Dennis Ritz

NMLS# 262671

5 out of 5 Stars
Would Recommend

Proccess was painless and easy. My wife and I had no trouble getting our home loan set up.

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend
Joel Dekle

Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.

Loan Officer: Chet Kent

NMLS# 1197837

5 out of 5 Stars
Would Recommend

I had a great experience with Veterans United Home Loans from start to finish.

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Ritz

NMLS# 262664

5 out of 5 Stars
Would Recommend

Loan Officer: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend

Loan Officer: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

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See all 121,389 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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