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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
27,233 reviews
754 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 27,233 reviews from Georgia

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5 out of 5 Stars

We made it to the finish line! 🎉🏡A huge thank you to Lance and his entire team for helping us through this process. The weeks were long, and there were definitely moments that required patience, diligence, and a lot of trust in the process, but we are so thankful we had the team we did.Lance was patient with us, took the time to explain things when we had questions, and helped us understand each step along the way. I can’t say the process came without a hiccup, because it did, but looking back now, I truly believe that hiccup brought everyone together and made us push even harder toward the finish line.Now that we are on the other side of it, I can honestly say I appreciate how everything came together. We are incredibly grateful for Lance and his team and all the work they put in to help us get into our new home.Thank you for helping us make it to the finish line! We truly appreciate you, and I look forward to continuing to do business with Lance and his team in the future!

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars

Mr. Ross Pierson, Mr. Jeffery Howard are the main two people that I want to acknowledge first. An amazing duo of professionals that took my initial doubt to another level. I stand before you truly a believer in the power of what motivated people can do when they put their minds to it. Not a day went by that I didn’t know where I stood as a client of Veterans United. Overall an amazing experience and to think that they got this done over the course of course of 26 days with zero hiccups, I am truly grateful and appreciative for their help in closing on my home.Thank you all, but definitely thank you Jefferey and Ross. God Bless.

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars

Great service, awesome team and fantastic communication throughout the entire process.

headshot image of Cory Peebles

Loan Officer: Cory Peebles

NMLS# 2158088

5 out of 5 Stars
headshot image of Charlie Marshman

Loan Officer: Charlie Marshman

NMLS# 2070027

5 out of 5 Stars
Photo submission from Troy S.

I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!

headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

5 out of 5 Stars
headshot image of Yoel Stefanos

Loan Officer: Yoel Stefanos

NMLS# 2094709

5 out of 5 Stars
headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

4.5 out of 5 Stars
headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

4.5 out of 5 Stars

They keep me informed all the way through the appointment and the realtor Kathy Lane
work good with veterans they were a good team. Thank You, Eli Chiles

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
headshot image of Jennifer Stewart

Branch Manager: Jennifer Stewart

NMLS# 412226

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4 out of 5 Stars

I was very happy with the loan process, however i had one small bump in the road. in the middle of getting everythign together the loan team found out i had a well and then required a well test on top of the pest inspection. Neither of these would be a problem if they had just let me know up front that this was needed. I would encourage the team to ensure that for future cusotmers, that they make sure these items are addressed in the very beginning of the process.

headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars

Everyone was so helpful. It was a smooth process. Thank you so much.

headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars

This was the best experience I could’ve ever dreamed for the team was on top of everything keeping us in the loop and making sure nothing fell through the cracks the attention to detail. The due diligence of the team is so amazing. I don’t have words that can encompass my gratitude and my satisfaction level. Thank you so much for being the ultimate professionals that you are 10 out of 10.

headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Photo submission from Jodeen B.

Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars

These people are an absolute godsend.They made this whole purchase thing is easy as it could possibly be really.Truly caring people , I am beyond grateful

headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

3.5 out of 5 Stars

If it is your first time purchasing a house I would recommend doing a lot of research beforehand. I only would recommend the VA loan because a lot of costs are taken care of prior to closing that you would have to pay for if it was a regular home loan. I didn’t feel they had my best interest in mind when it came to the loan. They were just going to offer me the highest interest rate even though my credit was great.. in the 800s and no issues on my credit report history. Not until I got a better offer with someone else did they try and match it but prior to that it was basically “due to what’s going on overseas”…. Some of the process I felt was done backwards. There was a delay on closing I felt could have been mitigated if those were one of the first things taken care of. It wasn’t a pleasant experience. It definitely could have been worse but I am so glad this process is over! The team did check in to see if I had questions but I don’t know what to ask if it’s my first time. I asked the lenders if there was anything needed from me and I would get “no we’re good for now” when there were things needed and there were documents I had to submit twice because they didn’t know I submitted it prior to when they asked (I guess). So for others I would advise them to research all the important things for purchasing a home and how the process works before starting the home buying process. Know what you can negotiate/ask for, and always shop around for lenders to get better deals. DO NOT ASSUME they have your best interest in mind like we do in the military. It’s a business for them to get the deal. And READ EVERYTHING IN DETAIL before signing especially at closing because there were multiple errors, and last minute changes that were made to the loan that my lender didn’t even know were changed so I wasn’t given any heads up about it. The attorney was visibly annoyed that I had questions or showed him where there were mistakes on the documents. He half explained things to me but when the sellers came he gave them all of his attention and just dismissed me until they were done. He catered to them so that they can go to their next appointment but didn’t apologize for having me wait longer due to the clerk having to fix multiple documents that they had errors on. That’s the gist of it. Oh and there are things you have to pay for throughout the process like inspections earnest money and appraisals so don’t expect to not have to pay anything.

headshot image of Jared Smith

Loan Officer: Jared Smith

NMLS# 2771902

5 out of 5 Stars
headshot image of Jennifer Stewart

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars

Casey Martin and Markita Rosenberg are outstandingprofessionals who are responsive and pro-active.

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

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5 out of 5 Stars
headshot image of Justin Wandel

Loan Officer: Justin Wandel

NMLS# 1721211

5 out of 5 Stars

Great team, great service. Thanks for al the help!

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

4 out of 5 Stars

The Veteran’s United team stayed in contact and kept me informed during every step.

headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

5 out of 5 Stars
headshot image of Taylor Fruits

Loan Officer: Taylor Fruits

NMLS# 1456769

5 out of 5 Stars

Tyler and Kedric kept me up to speed on status and paperwork needed at all times. The App they use is very good as well. Had a few hiccups, but they figured a way to nake it all work. Much appreciated.
Jay & Susan

headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Photo submission from Nishondra S.

Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

4.5 out of 5 Stars
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars

Second Home with Kelly and her team. Another fantastic job and easy a process as home buying can be.

headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

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