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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

167,891

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
124,049
4
34,790
3
5,776
2
1,779
1
1,497

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Showing all 256 Air Force service member reviews from Hawaii

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5 out of 5 Stars
Would Recommend

Loan Officer: Alex Tuttle

NMLS# 1847326

5 out of 5 Stars
Would Recommend

Amazing. Hard working. Can't say enough good things about the team!

Loan Officer: Alex Tuttle

NMLS# 1847326

4.5 out of 5 Stars
Would Recommend

Loan Officer: Melody Remular

NMLS# 489886

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Tuttle

NMLS# 1847326

5 out of 5 Stars
Would Recommend

Loan Officer: Lenni Oh

NMLS# 1378325

5 out of 5 Stars
Would Recommend

Loan Officer: Melody Remular

NMLS# 489886

5 out of 5 Stars
Would Recommend

Loan Officer: Nani Serrao

NMLS# 1422779

4.5 out of 5 Stars
Would Recommend

Production Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Loan Officer: Tanya Au

NMLS# 278807

5 out of 5 Stars
Would Recommend

Production Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Production Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Loan Officer: Melody Remular

NMLS# 489886

5 out of 5 Stars
Would Recommend

Production Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

This was my first refinance and I was really inexperienced about a lot of terminology and a little confused about the process and all what’s involved to getting this done. Brooks explained things and worked with me in a timely manner. Nani really went above and beyond to make me less stressed about the whole process. Her emails were personable and she took time to explain everything and she seemed to empathize with me regarding my military. They both answered all my questions and concerns. I would definitely refer them to all my comrades.

Loan Officer: Brooks Onishi

NMLS# 1309321

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
Would Recommend

Everyone was helpful and available whenever I called.

Production Support Manager: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Production Support Manager: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Overall, the experience with VU was positive. The corporate website requires a verification code to gain access to a user's account. The directions say that the code can be sent via text or voice. I tried many times, but the voice option does not work. As a result, I could not access my account to review and sign documents. This was inconvenient for me, and added work to local and corporate staff. When I did not sign documents within 3 days, VU had to send me everything in hard copy. Of course, this meant a lot of papers plus postage. Recommend the voice option be fixed, or not offered if it will not really be an option for users.

Production Manager: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Swenson

NMLS# 723359

5 out of 5 Stars
Would Recommend

All the employees made the process simple and pleasant.

Production Manager: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

Production Manager: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

John Sego was extremely helpful and closed my loan in record speed under 30 days.

Loan Officer: John Sego

NMLS# 1439557

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Swenson

NMLS# 723359

5 out of 5 Stars
Would Recommend

Because of the exceptional service I received through Veterans United I am recommending all my veteran family and friends who are interested in home ownership to Veterans United Home Loans of Hawaii.

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Our experience with United Veterans Home Loan went well. Our Loan Specialist Shawn Swenson was very knowledgeable and his staff are very helpful in making this transaction run smoothly. Thank you very much for all the hard work.

Loan Officer: Shawn Swenson

NMLS# 723359

5 out of 5 Stars
Would Recommend

Shawn Swenson has always been honest and reliable and assisted me with any questions I've had from start to finish on this refinance process. I would recommend him to anyone needing loan assistance.

Loan Officer: Shawn Swenson

NMLS# 723359

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See all 167,891 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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