Veterans United truly makes you feel like a valued customer. They are so respectful of your service and want the process to work smoothly for you. I’ve worked with many mortgage lenders over the years, and I can truly say, working with Veterans United was by far the best of all. I just wish I had found them sooner.
This TEAM is a Winner! Have faith they will come through FOR YOU!
Jeremy Anderson was my main guy throughout this and he was always there making himself available for good questions as well as stupid questions. Ha. I had a very time sensitive, long-distance situation and Jeremy made time on a couple Saturdays to move the ball forward and help me secure my new townhome I moved into yesterday. I’m so thankful for Veterans United, Jeremy, and the other folks who supported this home purchase along the way.Highly recommended!!!
Veterans United Home Loan Team was excellent to work with throughout the home buying experience!
All i did was follow their instructions to the letter and they did the rest now I'm enjoying my new home
Loan process was simple and easy! Their easy to navigate secure online document depository site speed up the process and a great reminder tool for me. Brandon and his team are great to work with!!
I say that any veteran looking to achieve a dream of buying a home no matter what your credit score.These people will guide you through it.I deeply appreciate everything they did for me.
The realtors and the title officer both commented on how everyone at Veterans United did a great job - and always do! Thank you again and I will recommend you to any Vet I know who wants to buy a home.
Our experience using Veterans United was nothing short of phenomenal! We would definitely recommend them to anyone and would absolutely use them again ourselves. Super smooth process with amazing customer service! We could not be any happier with Veterans United!
Speaking as a veteran you can’t go wrong using Veterans United. I highly recommend them.
I would only recommend Veteran's United to another veteran if the closing date is flexible and if a realtor is involved.
Response from Veterans United
Thank you for the advice Gina. Purchasing a home is definitely easier when you can be flexible and have a great team to help you out. At Veterans United we have the experience to work quickly to close on your home purchase, but it's always beneficial to plan a little extra time for unexpected events that could occur.
Veterans United worked for me -- I strongly recommend them when considering a home loan.
Communication was top notch, but a few minor inconveniences did happen.For example, the day before closing I was informed I would need a cashiers check for the final amount. This was quite a surprise as my hometown bank is 3 hours away and it was already too late to over night the check. Luckily the funds were able to be wired for a small fee. Another example would be the VA's funding fee. I was under the impression that the fee was going to be substantially lower when putting 5% down vs putting 0%. I believe it was more of a miscommunication on my end. I just wish I had known the numbers better. Other than that my experience was outstanding and I could not be happier!
RUN AS FAST AS YOU CAN AWAY FROM VETERANS UNITED. VU is okay when things are going okay, but they are horrendous at problem solving when things don’t follow their flow chart. The closing agent I used stated my loan will be the final one she processes for VU because their communication and customer service was so terrible. Recommend you use USAA or go directly to the large banks (Chase, Wells Fargo, USBank, etc.)...chances are they will be buying your loan anyway (save yourself the APR mark-up from VU). Don’t say I didn’t warn you.
Response from Veterans United
We appreciate your feedback Gale and we're sorry you didn't feel you received the level of service we strive to give. We'd like to hear more about the details of your experience so we can work to prevent other Veterans from experiencing the same. While we recommend choosing the lender best for our Veterans, being the nation's largest dedicated VA lender gives us the experience needed to overcome obstacles that arise. We'd like to hear more about the details of your experience so we can work to prevent other Veterans from experiencing the same. Please reach out to our Client Advocate team to discuss.
Enjoy the experience, my first time buying a home. You will have all your questions answered and they will help you every step of the way.