Our loan officer Jeremy straatmann went above and beyond his job! He never gave up on me and wife and our loan. He was not only our loan officer but he became a friend! Working with him you can see that he has a passion for what he does and helping veterans like me purchase and own their own homes. He was absolutely amazing through out the whole process!!
Crystal, Damien, and Lance did a fantastic job when it came to this whole process.
Overall it was a great experience. I was well informed and guided by the staff through every step of the process
I tend to ask a lot of guestions about things...Emilee and Shannon were always more than willing to answer them in a very timely manner.
Veterans United is a great company which helped us from the beginning to the end and ensuring that we had a great loan specialist and realtor to work with to get us into a great home.
Originally contacted them in April and got pre approval letter then. advised them in mid October that the house would be completed by Nov. 15th. I called again on Nov 2nd to insure closing on 11/15 and was told that they couldn.t close then, it was too soon for them to get appraisal, that we would have to wait until 11/30 to close. They finally got all of their requirements satisfied and closed on 12/11 almost a month later than requested. Very poor organization, not timely in response.
More contact by phone would have been appreciated.
I really enjoyed dealing with Veterans United because were very informative and very nice to deal with