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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,255

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,789
4
13,790
3
2,040
2
932
1
704

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Showing all 382 Army service member reviews from Idaho

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Walker

NMLS# 1122751

5 out of 5 Stars
Would Recommend

Loan Officer: Shannon Cantoni

NMLS# 1078335

4 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Loan Officer: Shannon Cantoni

NMLS# 1078335

5 out of 5 Stars
Would Recommend

I had a great experience from start to finish

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

The folks I worked with were phenomenal at their jobs. Crystal Johnson answered all my questions when I had them and helped me through this process. She was amazing, incredibly helpful and easy to work with. I think if you qualify for the VA loan VU would be great! I had to go FHA and the underwriter was horrible to try to work with. Deanna Bell was the WORST underwriter I have ever had to work with. When asked what else was needed and knowing that I was leaving for military training she would drag her feet and I was left at the mercy of my commander and platoon sgt to find a computer to get documents to her. This pulled me away from my duties as a combat medic as well as interrupted vital missions putting soldiers lives at risk. This woman had four weeks to request all the documents she needed, but fell very short of the curve wanting them all last minute.She would refuse documents I would send in because they were snapshots of PDF files. Then she wanted printed and signed documents when I was in the field and had only my phone and no computer access. She made it very difficult, almost to the point I spoke to another lender about the possibility of taking my business elsewhere. Every team has a weak link , but Deanna Bell I believe will cost you customers as well as referrals if other have to work with her. If I didn't have documents saved electronically I would have missed out on purchasing my home. It was so bad that it caused me to have dreams of me being unable to close.

Loan Officer: Damien Shafer

NMLS# 449799

4.5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

4.5 out of 5 Stars
Would Recommend

Johnny and his team where great. Thanks for everything.

Loan Officer: Johnny Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Words cannot describe how amazing it was to work with such dedicated professional overall great people. It was actually an honor to work with them.

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

We have not owned a house in 20 years. Daniel was amazing

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend
Photo submission from Jerry A.

Loan Officer: Jon Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

Loan Officer: Mary Jacobi

NMLS# 840760

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Mystle Schellhorn

NMLS# 1698291

1.5 out of 5 Stars

Pushed back my signing and closing dates two separate times. Took 37 days to close.

Loan Officer: Matthew Czerwonka

NMLS# 1073284

3.5 out of 5 Stars

Paperwork messed up

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

Loan Officer: Jill Kyle

NMLS# 1599106

5 out of 5 Stars
Would Recommend

My team was the best they worked hard for me.

Loan Officer: Joe Choi

NMLS# 34787

4 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

The staff at veterans United are very helpful,courteous and professional will work with this team on future financing !!!

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

Thank-You for helping me out on getting the loan.

Branch Manager: Kimberly Heinen

NMLS# 389166

4 out of 5 Stars
Would Recommend

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Brooks and the people with VU were amazing to work with. Made it a smooth and painless process for our first home purchase. Will definitely recommend to everyone I know.

Loan Officer: Brooks Rapp

NMLS# 1660966

4 out of 5 Stars
Would Recommend

Loan Officer: Matthew Czerwonka

NMLS# 1073284

1 out of 5 Stars

Poor loan specialists

Loan Officer: Justin Benge

NMLS# 1524876

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Hopkins

NMLS# 1525090

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See all 124,255 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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