Veterans United is the best! I'm so glad My wife and I chose them to be our lender!
I will absolutely recommend!!
This team made this process so easy. They answered all my questions fast and gave me great advice.
Use this company. Second home I purchase with Veterans United, and the results were the same. All of the help I needed and a speedy process. I love these people. We are a newly wed couple, and are also expecting a child. Thank you VU Team for helping us get our family home!
The service was outstanding and we will definitely be using Veterans United for any future home purchases!!
Poorly educated us about the process. Went through 3 officers from the time I called to closing. Loaded and signed multiple duplicate documents because of this I’m sure. The realtor couldn’t believe how unorganized this closing was. The remote notary couldn’t believe how poorly the documents were sent with no direction what so ever. Missed the closing date twice and still don’t have all the documents signed. Missing the spouse affidavit still. Several frantic emails or calls to me trying to get me to sign documents that were just uploaded minutes before. I buy and sell real estate for a living and is the 2nd VA loan I have done. This was by far the worst experience and will not recommend or be using VU again. If anyone reads this from customer service, look at the times/dates on the documents uploaded to the portal to confirm everything i have stated here.
Response from Veterans United
Hello Rebecca,
Reading your review was tough, and I’m truly sorry for the experience you had. It’s clear this process caused more frustration than support, and that’s the exact opposite of what we aim for—especially for someone who knows the ins and outs of real estate like you do.
Going through multiple loan officers, getting duplicate documents, missing closing dates, and still not having everything completed… that’s unacceptable. I can only imagine how chaotic and disorganized that felt from your end, especially when you're used to a smoother process. And the feedback from your realtor and the notary just underscores how off track we got here.
What really stands out is that you took the time to share this with us, even after all the back and forth—and I want you to know it doesn’t go unnoticed. I’d like to look into this more deeply, including the timestamps and document uploads you mentioned. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Thank you for the feedback—and for sticking with the process even when we made it harder than it needed to be.
Chris and his team were amazing! They made every effort to work with get us into the house we wanted! We couldn’t be happier! Also, Will our realtor was beyond amazing. He went to every house and took a video for a walk through on each one we were interested in. I can’t thank him enough and everyone else involved with this whole experience! We will certainly be coming back!
Veteran's United provided outstanding service. We closed in amazing time and everything went smoothly@
The whole team was EXCELLENT!!! Kind, professional, and made me seem important!!
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I had no surprises during the process. The team I worked with explained the process and timeline clearly and kept me informed. I have am very happy with the team that I worked with.
Veterans United has done a wonderful job at getting our forever/ retirement home.
Overall, we had a fantastic experience with Veteran's United. The entire team was extremely knowledgeable and made our home purchasing journey a smooth one.
Could not ask for better support any time of day! Holly is the best!
