I LOVE VETERANS UNITED! I HIGHLY RECOMMEND VETERANS UNITED.
I felt like a number and a paycheck going through this process. There was an attempt to up sell products that I didn’t ask for like ADT and insurance. I’m not opposed to your company making money, but it felt predatory. I was spending a bunch of money and I was nickeled and dimed at every step to maximize what could be made off me. Like I said I’m not opposed to making money, but should it be at the cost of having a repeat customer? Usually I work with one person throughout the whole process. This was my 5th home purchase and with this deal I was pushed between 3 or 4 people and there was a hard line where I was no longer working with my loan officer. I perceived that after they made their cut I became someone else’s problem. Also in previous deals I wasn’t asked to provide near as much information and documentation. I probably provided two time or more the amount of information and documentation that I had with other lenders. My thoughts were why, is your organization selling it? Then there was the float to lock feature. This apparently isn’t offered and I have to ask why. The final piece was John my loan officer. He was fine in the beginning and as soon as I got pre approval I was handed off to his assistant. This was the first handoff and it wasn’t a red flag, I figured the assistant was learning the ropes. Then he informed my Realtor that Veteran United wouldn’t make closing on March 22nd like the contract stated. I wasn’t upset about that, and was just rolling with the punches. The new closing was scheduled for April 1 and when I had questions about the final contract John got an attitude when I was going over the parts of the contract that weren’t making sense. That was the last straw for me. It is responsible of the company offering the service to gain the confidence of the customer, if the customer asks a bunch of questions it’s the loan officer job to answer those questions and close the deal. I shouldn’t be pressured or be made to feel stupid for wanting to know what I’m getting for all the charges listed or how the math is done when. I’m responsible for a lot of money in this deal and ignorance on my part doesn't negate my responsibility to pay for a fee that was in error or worse.
Response from Veterans United
Hi Corey, thank you for sharing your open and honest feedback. While the assistance from our home buying coordinator is meant to provide ease in ensuring your non loan related items are complete, we understand that was not your resounding impression. Our intent would never to be having you feel anything outside of supported, we apologize that did not happen. While it is standard business practice to transfer loans to a dedicated servicer, we know that can feel pointed. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. Our goal is to only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. We strive to provide consistent service and clear communication across every team in the company, and we believe that we are stronger that way as one team. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
Billy, Larry and the rest of the team were top notch!! 5/5 would recommend to all my vet friends
Clinton and his entire team did such an amazing job! I am so thankful for all the help and guidance throughout this entire process! Kudos to the whole team!
Came down to the wire but got it all together on time
This was my first experience in buying a home and it was less stressful than I thought it was going to be. The whole team at Veterans United is doing an outstanding job. Thank you!
3rd time using VU and 2nd time with Marissa she's amazing
The team worked very well with us and I will recommend Veterans United to all my friends and family members who are looking to buy a new home.
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CHRISTOPHER ROBINSON, my loan officer was a big help in getting this house.
They were attentive to our needs and every need was met. We have already recommended their group to family and friends.
It is truly been a wonderful home purchasing experience with veterans United. They take very good care of the veteran. I would highly recommend all veterans to utilize this agency.
I loved everything about my process. Everyone was so thoughtful and thorough. Michael and Rain are the best.
