I cannot put into words my level of gratitude to Craig, Rain, Marianne, and the team at VU for making my home buying experience one of the least stressful experiences I have had in 34 years of life. Thank you!!
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
From the bottom of my heart, thank you forever for making me a homeowner. Y'all are the G.O.A.T!
I will highly recommend Veterans United and my loan team to any vet looking to purchase a new home! If you’re looking for the right people for the job… GO NO FURTHER! This is the right place for you!
I believe everything was good until Sarah Motley went on vacation, or just had time off. She evidently did not share with the lady that took her place info and some had to be repeated 2 or 3 times. Maybe things were lost??? Anyway it seemed I had to send alot of things more than twice. And closing, oh my, it took forever to close. And even now after closing, we are still not able to get into the house that we bought. ( I realize that's not you guys fault) but it has been one disappointment after another. Maybe I'm just getting old, but when people can buy a car or truck in one day, it seems like it should be a lot easier to buy a house in less than a few weeks unlike how long it took us ???I'm sorry if this is offensive , I really hesitated to do this survey at all. Seems like we did all the work and all you guys did was give us orders to do more. I'm sorry but I would refer my family and friends to some one who is faster and more capable of being helpful to us. Sorry. No number 10.
Response from Veterans United
Leon, we value your feedback. A member of our Client Advocate team is available to you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to providing outstanding customer service.
The "to do" section was key to staying on top of the process. The entire loan team was at my service when I had any question...overall outstanding experience.
I highly recommend Veterans United to help any veteran through all the hoops of getting your VA benefit!
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Veterans United is the place to go when purchasing a home. They exceeded our expectations and facilitated our home purchase without delay while ensuring our needs were met and exceeded! Ashley and her team were outstanding and lowered our interest rate just before closing to help us even more. As a veteran, without Veterans United and the work they do, my wife and I wouldn’t be in a new home today. Outstanding services all around!