My experience was exceptional. Every staff member was more than helpful! Thank you for everything you did to make my experience a great one. Josie was wonderful. She went above and beyond to ensure I was able to purchase my condo.
They was amazing in every way. Very polite and ontime with everything they ate 5 star company
Professional and thorough.
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
This has been a very good experience for our family and the folks that help us was very nice and professional. Outstanding
Jeremy Arnold & Paige Thompson provided exceptional service to an aging military veteran who had not purchased an older home with his VA entailment in over twenty years. Patient, responsive, professional & empathized with many loan issues. What they provide is not as easy to find in today’s home buying market.
Whole process went smooth. Good job ladies and gents
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Rob and The whole were fantastic i highly recommend them to walk you through the process of home buying
Really on top of things, nothing was delayed even a little bit.
Overall experience was great! Lots of phone calls to review information which was very helpful and provided many resources for addition home buying needs.
Austin was amazing. Everyone I worked with on this end was awesome. As a rookie homebuyer they did everything to help me and were great to work with 10/10 would do it again.
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
Very great people and super helpful entire time.
Kyle, our loan officer, was amazing and is one of the reasons that we decided to go with Veterans United. He was extremely informative and able to provide answers to all of our questions.
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The entire team I worked with—Bill, Nico, and Mandy—was absolutely amazing. They took the time to explain every step of the process, making sure I fully understood what was happening and what was needed from me. They were extremely responsive, consistently providing timely updates and reaching out throughout the process to keep me informed.The Veterans United portal is also very user-friendly and clearly outlines the documents and information you need to submit, which made the process even easier. Overall, my experience was incredibly smooth and stress-free, especially when I stayed on top of submitting the requested documentation.I would highly recommend Veterans United to anyone who is eligible. I truly can’t thank Bill, Nico, Mandy, and the entire team enough for their professionalism, support, and dedication throughout the process!
Jhonny is great! All the new processes automated systems, HORIBLE. the multitude of steps and un clearness in the process, was not pleasant. Compared to past loans with Veterans United and IRRL The process in this one was not pleasant. Employees was great. Ty
They were truthful, polite and got the job done!
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
It was great working with this whole team. We were able to purchase our home quickly! Communication was outstanding..Thanks!
I honestly was really disappointed. Poor communication, poor customer service, always waiting till the last minute to request additional information, in gerneral not knowing the specifics of my loan before calling or sending emails. Needless phone calls in the middle of the work day. 1st house deal fell through after a lot of fumbles and we still received a "Welcome to your New Home" gift. Made my wife really upset and in general was a really dumb mistake on their part. Just because it says veterans doesn't mean its the best place for veterans. Pick another company if you prefer not having additional stress with your home buying experience. All in all I still got a home, but it was mostly on the shoulders of my realtor.
Response from Veterans United
Hi Dylan,
I’m sorry your homebuying experience left you feeling this disappointed. Clear, timely communication is especially important during an already stressful process, and I can understand your frustration with repeated requests for information, unexpected calls, and feeling like your loan details weren’t always understood before you were contacted.
I’m also sorry about the welcome-home gift arriving after your first home purchase fell through. I can understand how upsetting and discouraging that must have been for you and your wife, especially after everything you had already experienced.
I appreciate you sharing this feedback, and I’d like the opportunity to better understand what happened throughout your loan process. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Casey was wonderful. Very responsive and relatable.
Hayden was very helpful during a stressful time.
