Alex Aldrich is an asset to VU, made the difference in our decision to work with VU.
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Fantastic
Let me first say that not everyone that I worked with made my experience terrible. Alissa DeHaven was excellent with her communication and listening to my concerns. The realtor Tamara Polisson did a great job. The loan officer Tony Meis and his assistant Marina Chiodini were horrible to work with. I would send an email and never get a response. Gmail would send me a message telling me that it’s been five days with no response. When my realtor told his how unsatisfactory I felt his professionalism was, he told her to have me put it in the review like he wasn’t worried about what would happen. I was sending documents requested to Marina via email and she told me to stop sending documents to her through the email. I didn’t know that I could use my account to send paperwork or that they kept posting things on my “to do” list. I think the lack of communication caused everything to be held up. My rate was 7.625%. After looking on the Veterans United website, I saw that my rate was quite high compared to others who had the same credit score. I thought using VU loan and realtor would give me a better rate. I didn’t understand why it was so much high and he didn’t answer that question and 5 days later Gmail asked if I wanted to send another email. In his email it seemed like he was discouraging from trying to get a lower rate and never told me anything positive about a higher rate or a lower rate. Basically everything that he told me no matter how many times I read it was foreign to me and when I asked him about it he never responded. I had to email Mrs. DeHaven just to get a response from him. Him and his partner were horrible. People who use Veterans United for the first time don’t know everything the need to do. Things need to be explained sometimes especially if your loans are different from traditional loans. It’s like they really didn’t care and I would bet you all that this is not the first complaint they have had about their communication skills. Neither one of them ever spoke to me over the phone that I can remember. At one point, I was so frustrated that I told Mrs. DeHaven that I didn’t want to speak to him over the phone because it took him 6 days to respond to my email and that was only because I reached out to Mrs. DeHaven. I think the only time I spoke to him was when I needed to get a credit card to boost my credit score. After it posted he was able to approve my loan and everything went down hill with him from there. When I saw how much my monthly payments were going to be, I reached out to him for a better understanding and of course he took his time responding. If I couldn’t find a document that needed to be reviewed, I’d ask him to resend it and it was like he gave attitude. You need to ask yourself why is the loan officer not making phone calls to make sure that we understand what the steps are. This whole experience was horrible and I would never recommend your company after dealing with your unprofessional loan officer. My reviews have had almost two million hits between many platforms. I’m posting my review on Google, Yelp, BBB and any other platforms that will bring attention to the horrible experience I had. If the loan officers are not held accountable by their bosses, then maybe the loss of potential customers would force you to take complaints seriously. He didn’t seem worried about my review at all.
Response from Veterans United
Hi Christopher,
I can hear how disappointing this experience was for you, especially when you were looking for guidance and clear answers throughout the homebuying process. I appreciate you recognizing Alissa and Tamara for the care and communication they provided along the way. I'm glad they were able to offer some positive support during what sounds like an incredibly frustrating experience.
I'm sorry you were left waiting for answers and felt you had to reach out to others just to get the information you needed. Home financing can be complicated, especially for first-time borrowers, and it's important that you feel comfortable asking questions and confident in the information you're receiving. Whether you're trying to understand your interest rate, monthly payment, or next steps in the process, you deserve clear explanations and timely communication. I can understand why this experience left you feeling disappointed.
I take your concerns seriously and would appreciate the opportunity to look into your experience further. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can better understand what happened and discuss your concerns.
Sincerely,
Claire S., Client Relations Manager
We had a great experience with Dylan and his team at Veterans United. Our situation was a little different. Everyone was kind, understanding, and informative throughout the process. Our home loan coordination, Anna, made the whole loan underwriting process a breeze.We’re grateful for their help in getting us into our new home and would definitely recommend Veterans United to other veterans and their families.
Daren Bodine and his team are amazing, made the whole process near effortless on my part when purchasing our first home. Highly recommend, they're all very friendly, responsive, and able to work around crazy schedules.
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
Mike Wilson, and Patrick were amazing. Thank you for your kindness, patience, and diligence towards making sure I closed on my home. You both are AMAZING Thanks again Tanya Northcross
Quick response times to concern, professional, and made the process easy and digestible.
Easy to work with
Ready to see for yourself?
Experience first-hand why 382,118 homeowners give us a perfect score!
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
The whole team did a great job of keeping me in the loop and moving forwards. It was a well oiled machine! Thanks so much.
