The team I worked with are extremely professional. I had a great time purchasing my home, and most of that was because Janeanne and her team did such a good job. Communication and ease of use with their app is top tier.
⭐ 1 Star — By Far the Worst Mortgage Experience I’ve HadI have worked with multiple mortgage lenders over the years, and unfortunately, Veterans United was by far the worst home loan experience I have ever had.The biggest problems throughout the entire process were communication, coordination, document review, and accountability. Everything seemed to be handled at the last possible minute. Documents and information would be submitted well in advance, only for someone to come back later—sometimes weeks afterward—with additional requests or corrections that should have been identified during the initial review.The constant lack of coordination between the loan team and underwriting made the process unnecessarily stressful. Instead of proactively reviewing information and identifying potential issues early, it felt like everything was reactive and pushed onto us at the last minute.What made the experience even more frustrating was the lack of accountability. Mistakes were repeatedly discovered late in the process, but there was little ownership from the people responsible for reviewing and coordinating the loan. At a certain point, it becomes difficult to accept hearing explanations when the same problems continue happening over and over again.Even the closing documents were not handled correctly. A name was misspelled on the mortgage documents, resulting in us having to re-sign closing paperwork because of an error that should never have made it through the document preparation and review process.This was not a small or insignificant transaction, yet the level of attention to detail and customer service felt incredibly careless. We were making one of the largest financial purchases of our lives, and the process often felt rushed, half-finished, and handled with far less professionalism than the situation deserved.I understand that mortgages can be complicated and that unexpected issues can arise. That is not my complaint. My complaint is the repeated pattern of poor communication, inadequate review, last-minute requests, preventable mistakes, and a lack of accountability when those mistakes occurred.Veterans and military families have plenty of options when it comes to VA home loans and mortgage lenders. Based on my experience, I would strongly encourage anyone considering Veterans United to carefully explore those alternatives.Buying a home is already stressful enough. Your lender should make the process more organized and manageable—not create additional problems because basic communication, coordination, and review are repeatedly handled at the last minute.I would not recommend Veterans United based on my experience.
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Schandler and the rest of our team at Veterans United was great! They went above and beyond to help us achieve our home-buying goal. Schandler was available day or night, even on the weekends, for our questions and concerns. We presented them with some challenges and they were there to exceed all expectations.
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The entire team Suzie, Sam, and everyone I spoke to were Amazing. This is my second home purchase and I was nervous because it went so smoothly!! I will be recommending every Vet I know to use. Veterans United.
I like Veterans United because you don't have a lot to do they take care of just about everything for you
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
More than helpful they kept all the stress to a minimum
The VU team I worked with was excellent! I was confident in buying a home in Indiana while remaining at my home in North Carolina. They walked me through the process and explained everything clearly. Their very friendly realtor showed my choice of houses promptly. They setup the paperwork and coordinated it all online! They are a nationwide company with a well earned confidence rating. Trustworthy is so important these days, and they have got it. They even have a concierge to coordinate buying, selling, moving, setting up utilities. This was a great house-buying experience.
3 months ago. I never dreamed I'd be in my own home. These guys are the best. I was just a quarterback. I handed them the ball and they did the work.
Kaity and her team did a great job, I ran into no hiccups that weren't caused by me.
The team made everything very easy.
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Great
Absolutely everyone was amazing from start to finish! We had a great experience and highly recommend Veterans United to everyone.
You all were fast and efficient...thank you
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Couldn't have asked for a better team to guide me through the home buying process!
He was very helpful throughout the process. Called whenever I had questions and to check up on me throughout the process. Highly recommend. Promote ahead of peers.
I can't say enough about the team I had. Jeff, kara, Diego, and Brian all did a phenomenal job. Highly communicative and made this process less scary and much more streamlined.
