This is our 2nd time purchasing a home with Veterans United. They were always in communication with us and made themselves available even on weekends. Their “To-Do” list helped us keep track and focus on what we needed to be working on and where we were in the overall process, which helped tremendously lessen the feeling of being overwhelmed for those of us with anxiety. I (spouse of Veteran) have purchased a home in the past and that experience was chaotic and had me on an emotional roller coaster for almost 2 months. The process with Veterans United was right at a month from entering into a purchase agreement to closing. Too many positive differences between my two home buying experiences. I will always recommend Veterans United!! A++++I also wanted to share my experience with Jamie Milholland, Senior Credit ConsultantShe helped me (spouse) increase my credit score to be able to qualify to be on the loan with my husband. He has great credit, me not so much. She looked at my credit reports and we came up with a plan to increase my scores. She checked in with me weekly at first and at the end of the month we checked my credit score and made any adjustments needed to continue to increase my credit. February 27th-April 1st my credit score went from 580 to 628. She was nonjudgmental regarding my past financial mistakes and focused on helping me get where I needed to be. As of May 1st my credit score is 640 and it just continues to increase as I continue to implement her plan. If it wasn’t for Jamie we not have been able to include me on the mortgage.
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Everyone was very understanding and supporting throughout the whole process. There were times we felt overwhelmed but then got back on track without any issues. Ryan S. is very knowledgeable on the whole process which helped us make the best financial decision for us.
Michelle, Chris, and team were excellent! I appreciated the timely updates on where we were during the process as well as responding to all of my questions.
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Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
Excellent Job... Totally appreciated everyone that assisted us.
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For documents you request please add examples. In our case the required document was the original note. We were unsure of what this looked like.
I feel Stephanie and Katy made this an easy smooth process, and Rae in finance made that part easy.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
The documents requested are not the long list most mortgage companies and lenders require. That was so nice.
We have been overwhelmed by how amazing the customer service has been! We do feel like this has been missing from today's society, so that makes VU stand out even more. We can't imagine trying to go a different route with this when we do move again.
