Amazing they remembered that we’re moving in this house because of her grandchild and said a very nice gift from all of the people working helping us buy this home
Thank you and your staff for making this such an easy process!! You guys went above and beyond and I thank you
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
I feel the entire loan process was to appeal the mortgage lender and was not geared to help the veteran. I had to ask questions multiple times to get answers. Some questions went unanswered. buying a hose is stressful enough without constant increases in cash to close. Replacing the insurance company I have been with for over 20 years with an insurance company who provided no coverage for the buyer just the property because it would cost too much and the mortgage lender would not agree to it. I feel there was no effort to "Go to the mat" for the buyer. Just to close.
Response from Veterans United
Hello Joseph, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. Veterans United does not directly control the majority of the costs such as taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. While we do not choose your insurance provider, obtaining accurate coverage is a necessary part of the loan process and discussing the details around your final closing figures is part of our commitment to deliver outstanding service. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We apologize for any time that you felt we could have done better. Our Client Advocate team will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future.
Everything went smooth and there were no issues
I tell you being in the military paid off in my career if I had to do it over again as a Young Man I would
This was a great organization to work with they made buying my first home easy and as stress free as possible.
Should I ever need to find another home, which I probably won't, I'd love if those guys would be available to help with that process. Veterans United hooked me up with the A Team!!! Good job fellas, thanks for all of the help!!
The whole team who helped my family and I find our forever home was awesome. I would recommend them to anyone who's looking for a home. Hands down they had our SIX.
Fastest, smoothest home loan I could ask for! The team was always ready for me when I needed it!
Excellent experience. Him and his team are assets to VU.
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I'd like to give thanks to Sarah Stoll for her assistance as the loan coordinator. Her quick response to the various hiccups in home buying was pivotal in the success of our purchase.
Craig and the loan team have now helped me close on 3 houses! Always a pleasure to work with.
Thank you for a great job and more vets should used you.
