I couldn't have asked for a more helpful team.
The mortgage process through Veterans United was nearly flawless, which I can't say about any other mortgage company or bank. The staff kept me informed along the way and far exceeded my expectations. The only suggestion I have would be for underwriters to put a why with their questions when more information is needed or they want the home buyer to write explanations about issues that don't seem to affect the loan. I complied with everything that was asked of me, though there were some things that I still have no idea why I needed to tender an explanation, and a couple of things that were required that I felt were unnecessary. However, it didn't delay loan approval or closing and the questions weren't worth arguing about.
It was definitely a process. Scott and Aaron were both great at meeting deadlines and making things happen, they were undoubtedly instrumental. My Realitor was also great, she was paramount to the whole thing.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Thank you to whole team. Everyone helped me and I appreciate it.
Thank you for a painless home buying experience
Everyone was super helpful and amazing to work with.
To EVERYONE at "VETERANS UNITED" that were involved in this home-buying process...The professionalism, courtesy, non-intrusive follows ups, communication, proverbial "handholding" and patience with me through each step along the journey of this process to reach my ultimate goal has made me a VERY PROUD Veteran and now- a 1st time homeowner. It has been an honor to serve and a pleasure doing business with each and every one of you! On a scale of 1-10 with 10 being the best- I wish I could raise the roof and give you a 15...yes, a "FIFTEEN"!
Veterans United seems to understand the needs of veterans and their families on a level we've not encountered at other banks and credit unions. While the paperwork necessary to finance a home purchase is mountainous, the team working with us from Veterans United is always pleasant, patient, and positive. I have never felt as though I'd been put at the bottom of the list when I sought answers to my questions; someone on our team always responded in a timely manner. We appreciate that kind of support and customer service.
I really appreciate everyone involved in helping me and my family purchase our home! I couldn’t ask for a better group!
Amanda reached out to me so I could save money! She walked me through the entire process and made things so easy to understand. Also, because I live overseas right now, she even knew the procedure on how to sign and send the documents back to the states. She is very knowledgable on the VA Loan process. I will continue to work with her and will advise other to seek her out.
Ready to see for yourself?
Experience first-hand why 298,330 homeowners give us a perfect score!
Veterans United is the only smart choice to make when it comes to buying a new home.
Thank you, Alberto, Subah, and Evan for your integrity. That's the word I have for VU - Integrity. I found a beautiful FSBO and Alberto walked me through the whole process from start to finish. Just a simple list of "to-dos" on their amazingly user-friendly site and 50 days later, I have my home. I am on fire for Veterans United because of how they treated me - Integrity, all day every day. The poor man even called me on the weekend a couple of times to ease my anxiety. You guys ROCK! God Bless you all! Again, just the epitome of what a fantastic team looks like. God bless them all. Thank you, VU. You guys ROCK.