You guys did a super job. It was touch and go for a while, but you came through with flying colors. Good Job Team.
Dalton and his team were awesome!!! Legit rock stars at helping me make this process as smooth as possible.
There were a couple of last minute transcript and paperwork request that I had to take off during my work day to get done in time. These could have been addressed earlier. I notified everyone involved that I work out of town when this process started. I had to have my laptop shipped overnight to me because I was in another state. That was not cheap. But we got it done. I just wanted to note this is all. Otherwise everything was good to go!
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
The experience was overall positive. We were pleased to find that everyone was knowledgeable and helpful. Each person was efficient and friendly and treated us with the utmost respect. Everyone left their contact information and made sure that we were comfortable during the process.
Easy to deal with and pleasant.
Genuinely choose Veterans United over USAA because of the seamless service and easy communication.
The loan requires things that are not needed when they send the appraiser out and creates a hassle that the home owner has to a free to fix before the sale even if the things they want fixed are going to be fixed by the buyer after the sale was complete.
Worked with an amazing team! Blown away at their efficiency!
Homeowners at 20!
Exceptional Service!
VU made the loan experience simple. I especially liked the to do list that was updated regularly. They made document sharing very easy and didn’t over complicate things. We had a small hiccup that was overcome quickly and professionally. They were able to get me a rate and pricing that beat out the competition.
Very efficient, quick and helpful with this group from Veterans United.
Chris hill and his team were exceptionally great, i wanna to thank them for all the help they provided me along the way, they made buying my home a stress free transaction. Thanks again.
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The team at Veterans United took care of all aspects of my loan, purchase, and move. Most importantly is the level of communication. We were always in contact and any issues that we encountered were addressed quickly.
Flawless service, efficient, quickly available, first class.
1. Many of the houses, which I preferred, were unavailable due to Veterans United’s stringent inspection policies. This resulted in me having to settle for a property that didn’t have the appeal that I was interested in.2. My closing cost figures were “all-over-the-place”, resulting in a huge depletion of my cash, credit and savings.3. The website listed the property monthly payments at a little over $640, which turned out to be close to $900It will be a miracle if I can afford to be in the house for 3-months!
Response from Veterans United
Hi Mitchell,
I’m really sorry to hear how overwhelming and disappointing this process felt for you. Buying a home is already a major decision, and when the numbers shift or the homes you’re excited about don’t work out, it can feel like the rug’s been pulled out from under you.
It sounds like a mix of factors left you feeling blindsided—from homes not passing the VA-required standards to closing cost swings and that unexpected jump in your monthly payment. I can absolutely understand how that would shake your confidence, especially when you’re just starting out in a new home and trying to budget for what’s ahead.
I’d really appreciate my team have the chance to look into your file and better understand how everything unfolded. If you’re willing, I’d love to talk one-on-one. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Great job.
