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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

338,265

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 1,712 Army service member reviews from Massachusetts

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5 out of 5 Stars
Would Recommend

VU did a great job getting me everything done. They gave me great deals. They worked hard. I'm happy with VU.

Loan Officer: Robert Schaedel

NMLS# 2059882

5 out of 5 Stars
Would Recommend

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend

There simply are no superlatives sufficient to thank you all for your fantastic service! You successfully navigated us through the process to a successful conclusion. In every single step, you proved to be friendly, patient, polite, knowledgeable, professional, and consistently available to us. I can’t remember the last company we dealt with that returned calls and emails in such timely manner! We will happily and enthusiastically recommend you to anyone we know. Thank you so much for all your support and assistance in this amazing home buying process.

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

4 out of 5 Stars
Would Recommend

Loan Officer: Brian Schmidt

NMLS# 1434950

5 out of 5 Stars
Would Recommend

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend
Photo submission from David A.

Philip and Max are the best team, I had the pleasure to work with. They went above and beyond for my son and me. I can't thank you guys enough for making my home purchase dream come true!

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

The service given was above and beyond what I expected. Very great team of people.

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

I am 100% 10/10 satisfied with my experience with Veterans United! I’ve been telling all my buddies about this company and if I ever buy another house I will definitely be using them again! Kathy, Kris and Holli were phenomenal to work with and helped me every step through the process! This was my first time ever buying a home and they made the process as stressless as possible!

Loan Officer: Kris Carmichael

NMLS# 966989

4.5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Holdman

NMLS# 369923

1.5 out of 5 Stars

Well Dave Buchner was extremely disrespectful. He told me that VA United did not need my business. I was going to find a new Leander but already had some money tied up in the purchase of a home and was made clear some of it was not refundable. I truly felt that VA United would certainly treat me right being a disabled veteran were they pride them selves on helping veterans. They do not deserve the VA in there name. The crazy part is that in the end of loan i would have giving more that two and a half time the value of this home to them most businesses getting that much back should be a lot more courteous and respectful. Then after i purchased the home i was emailed twice about filling this review out. I was not going to leave one. After two emails and then a text message saying "We sent you a survey and if you could fill it out and give Dave a 10 " So i am not to sure if all there reviews in the past are true and accurate.

Response from Veterans United

Walter,

I’m so sorry you were treated this way and appreciate you sharing this with us. I want you to know the Client Advocate team is available if you’d like talk one-on-one with someone in more detail about your experience. We’re definitely here to listen and help make this better however we can. Please reach out to Client Advocate anytime from here forward and we’ll be ready to help.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Samuel H. is Through the Roof!

Veterans United made it easy and special from preapproval to closing day. Tell Rob Riggle I'm ready for my commercial!

Loan Officer: Danny Freeman

NMLS# 1721091

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5 out of 5 Stars
Would Recommend

To us the younger ones that sometimes because of our age we cant find a good bank or somebody to explain the process and requirementa down to earth veterans united are the best company and great people that could help you

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Outstanding experience with VeteransUnited Team, specially Nick. Hard time with the market with the interest rates going skyrocketing, but always try to work with you.

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Ward

NMLS# 1520164

5 out of 5 Stars
Would Recommend

I am extremely happy I made the choice of Veterans United Home Loans in my journey to home ownership. My team was easy to work with from start to finish. All were willing to take the time to call and explain things throughout the whole process. I thank them all for helping make my dream of home ownership happen!!!

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend
Photo submission from David R.

Andy made our home buying a very enjoyable experience. Andy was so pleasant to work with, always going out of his way to answer any questions we had. He always made us feel like we really mattered and kept us from getting stressed out.

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Loan Officer: Hanna Schwartz

NMLS# 2047259

4 out of 5 Stars
Would Recommend

Loan Officer: Brian Schmidt

NMLS# 1434950

5 out of 5 Stars
Would Recommend

I have had some tremendous experiences with VU and the teams I have worked with. I will continue to recommend VU to anyone I know going through the home buying process. Well done to everyone who worked with us, thank you!

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Jessip

NMLS# 182259

5 out of 5 Stars
Would Recommend

Thank you everyone !

Loan Officer: Caleb Beebe

NMLS# 2070328

5 out of 5 Stars
Would Recommend

Veterans United were full of friendly people and the website made it so easy and fast. I put in an offer and within a month I was moving into my very first and own home. I can’t express enough how amazing it was to work with them.

Loan Officer: Devon Casady

NMLS# 677410

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5 out of 5 Stars
Would Recommend

The MyMove Checklist was very helpful. My whole home buying experience with Veterans United was outstanding. I will definitely recommend them if you are looking to purchased. Definitely using them again when Im ready to purchase mr rental property.

Loan Officer: Phillip Bacon

NMLS# 2340159

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nyk Farris

NMLS# 1627933

5 out of 5 Stars
Would Recommend

My Home buying experience SHOULD have been a NIGHTMARE!!!
BUT… The Professionals at Veterans United kept me calm and focused on the task at hand and even talked my wife down from her tree!!!My Realtor was inexperienced and I was his VERY FIRST LISTING!!! Doing a VA Loan!!! Purchasing A HUD HOME!!!!! (Needless to say he made some HUGE MISTAKES!!!)Casey Schaedel came in… looked at the situation and made SUCCESS from the IMPOSSIBLE!!!!!
His hard work and determination to make this work is the reason why we are Home Owners!!!!
I will ALWAYS be grateful!!! ♥️👍🏡

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend
Ivan M

I went into this process not knowing and not having any experience with VA loans. The way Janet Bowe and Tommy Purk guided me, explained everything to me was very appreciated. They relaxed any type of anxiety I had which made this a very pleasant experience.

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Loan Officer: Dustin Fritz

NMLS# 744901

5 out of 5 Stars
Would Recommend

As a first time home buyer, I went into this experience worried that it was going to be stressful because of the current state of the market. I was wrong. Everyone I spoke to at VU knew what they were doing and made my experience seamless and easy. Will definitely highly recommend to others and plan on using them if I ever need to refinance or buy another home.

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Johnson

NMLS# 2086150

5 out of 5 Stars
Would Recommend

Loan Officer: Trent Matteson

NMLS# 2070262

More Reviews

See all 338,265 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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