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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

149,238

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
109,576
4
31,500
3
5,251
2
1,601
1
1,310

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5 out of 5 Stars
Would Recommend

Veterans United made the process of getting a home loan incredibly easy. We were so impressed with how smoothly everything went. The people are the best!

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend

Mark Dischert and the entire Team (Adam, Loan Processing and Closing Team) was very proficient and professional; and they were always available to answer any questions or co concerns. Superb Customer Service!Very Satified Customer Again!

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

I would definitely use veterans united again. They made my home buyiing process quick and painless. I found a home and a month later i own it and am living in the house. This was a very good experience and their employees and extremely helpful and knowledgable. Will be raving about them to everyone i know.

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend
Photo submission from Dernard W.

My wife and I was and still is impressed with the customer service and help in buying our first home using Veterans United services. The care and respect given to veterans is platinum. They seem to care for the whole veteran and not just a number. We were kept informed throughout the whole process and if I had a question it was not a bother them if I called several times a day or throughout the week. And I fill that we had the best team Veteran United has. Awesome is defined as extremely impressive or daunting; inspiring great admiration, apprehension, or fear. It also should include Jimmy Stranz, Ashley Stratman and Corey Sublett. They made our first time home buying experience seamless. WHAT A TEAM!!!!! Thanks From The Williams Family

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

My wife and I had a wonderful experience with Veterans United. Both our Loan Specialist and Real Estate Agent did a great job answering all our questions in a timely fashion. We were new to the area and needed an agent who was familiar with the neighborhoods. We are glad that we decided to go with Veterans United. It was a pleasant buying experience and we will use them again.

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

5 out of 5 Stars
Would Recommend

Veterans United really maintained a high level of professionalism throughout my whole homebuying experience. I really felt at ease, and felt that the whole staff really cared about my well being. It has definitely been a pleasurable experience.

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend

Mike and Cara worked really hard to help us. We appreciate everything that they did. We have made two new friends. We have just been blessed by two of your best.

Loan Officer: Mike Stalling

NMLS# 1105433

4 out of 5 Stars
Would Recommend

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

4 out of 5 Stars
Would Recommend

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

Loan Officer: Brent Schultz

NMLS# 868587

4 out of 5 Stars
Would Recommend

Veterans United is a great company and I would definitely use them again and recommend them to my friends and family. They were professionals and worked with me every step of the way from pre-approval to closing. Their agents are professional and always able to be contacted when you need them which is a huge bonus when you are trying to contact them after hours or on the weekend. Their online document submission made the process so much easier than having to submit everything on paper and made the process go much more smoothly. The only issue I had was with their underwriters. Despite having an 800 credit score I continually felt like they were checking up on me and didn't give me any leeway when it came to my background. I realize that is part of their job and that they are ensuring that I was qualified to be approved for the loan, but even after being approved and having the final loan amount approved, I was still being asked to submit more documentation and information. Since I closed on the 3rd of the month, I was told that I needed to provide copies of my paid mortgage statement on another property I own. Had I closed on the 29th this wouldn't have been necessary. Despite my keeping my credit clean for more than 20 years, they were afraid that I was just suddenly going to stop paying my bills because of the day of the month?! This went on until 36 hours before closing. I worked very hard to keep my credit score up and be in a sound financial position, I figured that would carry some weight but it didn't with their underwriters. This may sound trivial but that kind of thing is insulting especially when it comes to such a large sum of money and my personal financial reputation. At some point you need to extend common courtesy to your customers and trust that they aren't going to do something stupid in the last couple of days before closing, especially when they haven't in the previous 20 years. When you are approved for the loan, that means just that, you're approved, not that you should keep digging right up until closing.

Loan Officer: Doug Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

Clint and his team were FANTASTIC! They guided me through this ordeal step by step. I initially started with another lender that totally botched the deal. Clint and his team stepped in and demolished them in every way. I highly recommend VU for all veterans. The online guide, the constant communication and total professionalism will lead me to continually refer all my fellow veterans to use VU!! Thank you for helping my family and I in our first home!!

Loan Officer: Clint Hamilton

NMLS# 1224235

4.5 out of 5 Stars
Would Recommend
Photo submission from Debra V.

A good team approach. Each member knew their role and will assist you with any questions. I was very apprehensive but they settled my nerves. First time I went through this process. Thank you!

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

The whole process was great, though I wish there was a lot less back and forth between the va when verifying my vet status. I provided the same documents over and over, and was really only able to move forward when I was able to get someone from the VA on the phone. If you're able, perhaps more effective lines of communication between the buyer and va?

Loan Officer: Philip Hojnowski

NMLS# 1254234

4.5 out of 5 Stars
Would Recommend

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend

The best team hands down, even when I decided to up and move states for a job the transfer over was seamless.

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

Veterans United made the experience of buying a house effortless. Their approach to customer satisfaction was second to none. As a veteran I felt as though they were part of the VA, with the way they ensured that our military benefits played a big role into the savings gain while purchasing the house. I would recommend Veterans United to each and every military member looking for a home loan mortgage company.

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend

Very happy with our experience. We will refer our friends who are looking to buy houses in the future.

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

We would recommend veterans United to our friends they were very professional every step of the way.

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Ok VU. Never let me think about anything negative....they said what they were going to do..and they did it..no joke.....plus I did my part to.. got my credit score up..and they got me a new home.... they're excellent 👍😊👌 everyone needs to go with VU if they are a veteran...

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
Would Recommend
Photo submission from Marliez G.

Best experience I've had to be my first home loan. They were patient and explained everything to me, they kept me in the loop of everything and remained in communication at all times. Whatever I needed Veterans United reacted in a quick way to try to solve any issues or questions I had.

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Cook

NMLS# 1106948

4 out of 5 Stars
Would Recommend

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Very great service. They provided me with a real estate agent who knew about VA loans and walked me through the whole process making it very easy from the picking of the house up to closing. I highly recommend other veterans to use them.

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Dorothy’s professionalism was top notch. She took care of me and made my home buying experience go flawless. I would recommend she to anyone.

Loan Officer: Dorothy Willy

NMLS# 182161

5 out of 5 Stars
Would Recommend

As a first-time home buyer, I didn't know very much about the process. Zach Gunter's team walked me through it step by step. They answered all my questions and helped me understand what was happening and why. I appreciated how the team, especially Sean, let me know what to expect next, what paperwork to have prepared and why it was needed. I got personalized service from another Veteran who had already gone through this process. Also of note is how VU uses their online system plus texting and email for their communications. I always knew someone on the team was monitoring my application and looking for communication from me. Lastly, this team worked very well together and I would recommend them to everyone.

Loan Officer: Zach Gunter

NMLS# 99066

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See all 149,238 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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