I would say that it was amostly positive experience. I am sure with most banks there are times when the process can be frustrating.
Great customer service. The easiest home loan I've had, and I have had many.
I’m so excited to have purchased my first home with Veterans United. There were a few road bumps along the way, but my loan team handled everything with professionalism. Great group of people working for this company. I recommend to any Veteran looking to buy a home.
My loan team was very kind, however, Organization and communication was poor, was waiting on final paperwork up until the day and time of closing.
Response from Veterans United
Lindsay, thank you for taking the time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client advocate team is always available for help in continuously improving our service.
For any Veteran homebuyers out there, please seriously consider Veteran’s United for your lender. I know how awful the process can be, but my team at VU was amazing and helped walk me through every step of the process. They took the time to explain everything to my husband and I and even when I called them three or four times within a couple days. They were always so nice and helpful. I have never had such a great experience with buying a home as I did with them.
Fantastic experience! I'll recommend to everyone!
We had heard of Veterans United but was a bit leery of not using our bank as we have in the past. Veterans United is outstanding! The rates were far better than our bank, we didn’t have to guess on anything because it was all thoroughly explained to us, and there were no surprises thanks to the to do list. Mason and Cassie were such a pleasure to work with and highly recommend them!
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Veterans United presents a smooth and clear process for me to utilize to navigate the finance and re-financing world. Super knowledgeable and easy to communicate with, they walked me through it all. Best EVER!
Veterans United will be the only VA loan company I recommend to fellow military and veterans I know.