The entire process went very well. Everyone was very helpful. They promptly answered any questions and resolved any issues. The only issue would be closing costs. We received multiple closing cost estimates ranging from 12,000 to -2,000. We did not get our final closing costs until the morning of closing and there was still friction the day of to determine if those numbers were correct or not. Overall we are happy with our service.
I went though the entire home loan/buying process while deployed overseas and Veterans United made it such an easy and pain free process. I was thoroughly impressed and happy.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
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Really easy to work with and got the job done!
We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!
Lindsey and her whole team have been phenomenal with helping me with this home buying experience. I highly recommend her. She is very kind and answered all my questions and all my calls. I never thought it would be possible for me to buy a home. They told me what I needed to do and I was skeptical on fixing my credit. I listened to their advice and it worked. I highly recommend them and I will definitely work with them if I ever decided to purchase another home in the future. THANK YOU TO THE WHOLE TEAM THAT WAS ASSIGNED TO ME!!!
The experience of working with Katy R and her all star team was one of the best experiences in my life!!!😀
Heidi and Annie are excellent and the best home financing/refi process I've ever experienced. Overall a fast and straightforward process. Very happy to have worked with Heidi and Annie who are extremely professional and make things easy. Thank you Heidi and Annie!Joshua and Jessica Galle
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I was a first-time home buyer and Nick and his team made sure that I understood the process and answered all of my questions. Through a stressful buying process with delays and last-minute suspense's (on the seller's side), Nick made sure that everything that we needed to get done on our side was done promptly.
The loan team was amazing and extremely helpful with any and all questions. Made everything easy!
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
I believe the $12k I had to pay out of pocket did not represent a no money done 100% Disabled Veterans with over a 700 credit score. My interest rate is too high and my $3500 origination fee is as well. I was lied too.
Response from Veterans United
Hey Isidore,
I’m really sorry to hear how disappointing and frustrating this experience has been for you. It’s completely understandable to feel concerned when your out-of-pocket costs, interest rate, and fees don’t match what you expected going into the process.
Hearing that you feel misled is especially concerning. You should always feel confident that your loan terms, including any costs and fees, are clearly explained so you can make informed decisions every step of the way. When that doesn’t happen, it can leave you feeling caught off guard and let down.
I’d really like the opportunity to take a closer look at your loan details, including how your costs and rate were presented, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Jackson was great, he walked me through the entire process and made it easy.
