Drew Dixon was amazing. Always having my back just like he told me he would. A great big Kudos to Drew
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
I was kept informed, and they handled it, including a very aggressive time requirement.
Working with Jordan and his entire Veterans United team was an outstanding experience from start to finish. They made the home-buying process seem easy and stress-free, even when I had what felt like a hundred questions along the way. Every question was answered quickly, professionally, and with genuine care, which gave me confidence throughout the entire process. Their communication, knowledge, and dedication were second to none. I truly couldn't have asked for a better team to work with. I would recommend Jordan and his entire Veterans United team to any of my friends and family without hesitation. Thank you for making our dream of homeownership a reality!
Yes,I would recommend VU
You all are the best.
Continue with the process. THANKS
Outstanding support and guidance for a first time home buyer. This team made the process incredibly smooth and straightforward.
Bryce tried to charge me 17k closing. Then matched a quote i got from another lender for 10k and 4.99 first year. The seller paid 7400 in closing so my closing should of been 4k. With a bate and switch he charged 14k in closing on wet signature day.
Response from Veterans United
Hi Robert,
I'm sorry to hear you left the loan process feeling disappointed. I understand how concerning it can be when there are questions or unexpected changes related to closing costs, especially so close to closing. Every borrower deserves to have a clear understanding of their loan terms and closing figures throughout the process.
I'd appreciate my team having the opportunity to review your loan and better understand your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Super helpful and accommodating.
This is my second mortgage with Veterans United and they are the best. I love their work ethics and professionalism. They will always be my first choice when purchasing a home, any future home.
To be honest this isn’t the best option at all. Communication is so poor, I mean poor poor. I’m grateful I got my new home thru them but rates are horrible, however I didn’t want to stop my train and jump ship to another lender because I was so far in the process.
Response from Veterans United
Hi McClenton,
Thank you for sharing your feedback. I'm glad we were able to help you purchase your new home, but I'm sorry the experience left you feeling disappointed.
It sounds like communication throughout your loan process didn't meet your expectations, and I understand how frustrating that can be. Buying a home is a significant milestone, and you should feel informed and supported every step of the way. I'm also sorry to hear you weren't satisfied with the rate you received.
I'd appreciate the opportunity to learn more about your experience and review your concerns with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Thank you again for taking the time to share your experience, and congratulations on your new home.
Sincerely,
Claire S., Client Relations Manager
We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!
Veterans United made our home buying experience seamless! They were helpful and guided us through the whole process.
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Honestly I never realized going through the home buying process could be so smooth! Jacob, Julia, Kari and everyone we worked with was amazing! They consistently followed up with us, kept us on track and genuinely made a sometimes scary process so enjoyable! Definitely would come back here if I ever needed another loan! Fantastic team!
Tyson and team were great. Tyson is a top notch communicator and great with working with all roles int process - really appreciated his knowledge and quick responses throughout the process.
Very good with following up and following through
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
Quick and informative
