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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

126,788

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
109,011
4
14,040
3
2,071
2
948
1
718

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Showing all 2,754 home purchase loan reviews from Michigan

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5 out of 5 Stars
Would Recommend

Carrie and her team were top notch. Positive and professional from the start and continued through closing, Top 1 percenter in performance.

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Loan Officer: Dylan Morgret

NMLS# 1493964

4 out of 5 Stars
Would Recommend

Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Almazan

NMLS# 1282293

4.5 out of 5 Stars
Would Recommend

Loan Officer: Erica Ellingsworth

NMLS# 1699489

5 out of 5 Stars
Would Recommend
Photo submission from Kerry W.

I want to thank my Loan Team for their help with my condo purchase. Thank you Steve, Codi, Andrew and all who helped in my smooth loan process. I could not be happier. The website process is the best I have ever seen.

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

One of the most wonderful business experiences I've ever encountered.

It's a shame more veterans don't take advantage of these wonderful benefits.

They will take good care of you.

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

Loan Officer: Bradley Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Cook

NMLS# 1106948

1 out of 5 Stars

It was very difficult to get ahold of my lender on weekends or after 5 pm. He also miscalculated our mortgage by $300/month and did not inform us that we would be responsible for taxes that cost us an addition $4000 at closing.

Response from Veterans United

Hello Cory, thank you for letting us know more about your experience. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. While we do observe standard business hours, it is our goal to personalize every experience as much as possible. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.

4.5 out of 5 Stars
Would Recommend

Loan Officer: Joel Deiber

NMLS# 1698013

4 out of 5 Stars
Would Recommend

Loan Officer: Carrie Freeman

NMLS# 1140687

4 out of 5 Stars
Would Recommend

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

The loan staff made the process so easy and seamless.

Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Amber Brown and Jennifer was phenomenal. Excellent customer service and they made the transition for buying a new home a seamless process.

Loan Officer: Amber Brown

NMLS# 1137822

3.5 out of 5 Stars
Would Recommend

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend
Photo submission from Daniel N.

Billy was great! He new all the right questions to ask to get my loan approved in a short amount of time & was very prompt handling paperwork & answering the many questions I had. I would definitely recommend Veterans United & Billy. I think Billy did an outstanding job !!! and I appreciate his hard work.

Loan Officer: Billy Jones

NMLS# 1599020

4.5 out of 5 Stars
Would Recommend

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Jones

NMLS# 1493936

5 out of 5 Stars
Would Recommend

Great people and service. Kyle, Cara, and Justin were absolutely great!

Loan Officer: Kyle Morris

NMLS# 1598793

5 out of 5 Stars
Would Recommend

Outstanding performance at all levels.

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend

Had great help from my team with the process, but hate the b.s. of jumping through so many hoops... but I guess you will have that anywhere you go.

Loan Officer: Erica Ellingsworth

NMLS# 1699489

5 out of 5 Stars
Would Recommend

The hardest part of our experience buying our new home was finding a house, everything else went great.

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

The process was so smooth and all questions were answered in a timely manner.

Production Manager: Scott Ratliff

NMLS# 976418

4.5 out of 5 Stars
Would Recommend
Photo submission from Yvonne G.

Justin was excellent!!! He made this experience

Loan Officer: Justin Keith

NMLS# 1563990

5 out of 5 Stars
Would Recommend

The process was so smooth! Very professional and very impressed!

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend
Joseph S

This was the first time in my life I have ever felt taken care of. For as stressful as buying a first home can be, Veterans United did everything and then some to help me through the process. I am glad that I went with them.

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Very helpful and on top of things, they answered any question I asked thoroughly and quickly with no hesitation.

Loan Officer: Nichole Barber

NMLS# 1275878

4.5 out of 5 Stars
Would Recommend

Overall, the experience was great. It was a wonderful learning experience due to how thorough Veteran's United was about vetting my wife and I. They did a thorough check of our history and current financial situation, and made it clear that they would not grant a loan before a diligent investigation took place.

Loan Officer: Kaylee Christie

NMLS# 1564827

5 out of 5 Stars
Would Recommend

My experience was great because of their hard to get it done

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Would Recommend

We had a horror story experience with a local lender, before going with VU. We were almost ready to just rent. VU turned our experience around and Jared, Brandi, and the other team members turned a horror story into a successful home purchase in record time. Also, with a competative rate.

Loan Officer: Jared Wilmes

NMLS# 1378229

4 out of 5 Stars
Would Recommend

The final underwriting process was very frustrating. Without the consrant "2nd effort" made by Wesley, I don't think we could have got everything finished.

Loan Officer: Wesley Earl

NMLS# 1631182

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See all 126,788 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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