Carrie and her team were top notch. Positive and professional from the start and continued through closing, Top 1 percenter in performance.
I want to thank my Loan Team for their help with my condo purchase. Thank you Steve, Codi, Andrew and all who helped in my smooth loan process. I could not be happier. The website process is the best I have ever seen.
One of the most wonderful business experiences I've ever encountered.
It's a shame more veterans don't take advantage of these wonderful benefits.
They will take good care of you.
It was very difficult to get ahold of my lender on weekends or after 5 pm. He also miscalculated our mortgage by $300/month and did not inform us that we would be responsible for taxes that cost us an addition $4000 at closing.
Response from Veterans United
Hello Cory, thank you for letting us know more about your experience. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. While we do observe standard business hours, it is our goal to personalize every experience as much as possible. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.
The loan staff made the process so easy and seamless.
Amber Brown and Jennifer was phenomenal. Excellent customer service and they made the transition for buying a new home a seamless process.
Billy was great! He new all the right questions to ask to get my loan approved in a short amount of time & was very prompt handling paperwork & answering the many questions I had. I would definitely recommend Veterans United & Billy. I think Billy did an outstanding job !!! and I appreciate his hard work.
Great people and service. Kyle, Cara, and Justin were absolutely great!
Outstanding performance at all levels.
Had great help from my team with the process, but hate the b.s. of jumping through so many hoops... but I guess you will have that anywhere you go.
The hardest part of our experience buying our new home was finding a house, everything else went great.
The process was so smooth and all questions were answered in a timely manner.
Justin was excellent!!! He made this experience
The process was so smooth! Very professional and very impressed!
This was the first time in my life I have ever felt taken care of. For as stressful as buying a first home can be, Veterans United did everything and then some to help me through the process. I am glad that I went with them.
Very helpful and on top of things, they answered any question I asked thoroughly and quickly with no hesitation.
Overall, the experience was great. It was a wonderful learning experience due to how thorough Veteran's United was about vetting my wife and I. They did a thorough check of our history and current financial situation, and made it clear that they would not grant a loan before a diligent investigation took place.
My experience was great because of their hard to get it done
We had a horror story experience with a local lender, before going with VU. We were almost ready to just rent. VU turned our experience around and Jared, Brandi, and the other team members turned a horror story into a successful home purchase in record time. Also, with a competative rate.
The final underwriting process was very frustrating. Without the consrant "2nd effort" made by Wesley, I don't think we could have got everything finished.
