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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
11,712 reviews
796 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 11,712 reviews from Michigan

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5 out of 5 Stars

Jerry and the whole team was amazing. They made the buying process easily understood and answered all my questions.

headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars

I would honestly rate my experience with Veterans United a 10/10. From the beginning of the process, I felt like I wasn’t just another customer. The team took the time to listen, explain everything clearly, answer my questions, and make sure I felt comfortable every step of the way.As a veteran transitioning into a new chapter of my life, having people who were patient, understanding, and genuinely supportive meant a lot to me. The home buying process can feel overwhelming, but Veterans United made me feel confident and supported throughout the journey.I’m truly grateful for the professionalism, kindness, and dedication everyone showed me. I would absolutely recommend Veterans United to my friends, family, and especially fellow veterans. My experience was more than just a transaction, it felt like having a team in my corner, and I really appreciate that.

headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars

kris’s team was absolutely amazing! highly recommend everyone eligible to go through veterans united! outstanding service and i can tell they care. closed and everything seamlessly, any difficultly that came up got sorted out right away. super statisified.

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

4.5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer Team Lead: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Photo submission from Kathleen L.

The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️

headshot image of Ryan Davis

Loan Officer: Ryan Davis

NMLS# 1964656

5 out of 5 Stars

My loan officer was professional, responsive, and made the entire process easy to understand. I really appreciated the communication and support throughout the process.

headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars

I cannot say enough wonderful things about Amanda Rapp, Blair, and Chris at Veterans United Home Loans!Amanda was absolutely incredible throughout our entire home loan process. Her communication, promptness, attention to detail, and dedication were outstanding. She stayed on top of every little detail, kept us informed every step of the way, and always made us feel like a priority. She worked incredibly fast, delivered results, and made what could have been a stressful process feel smooth and manageable. She went out of her way to make sure this new home became reality for my family. She is a kind generous person. I know she will go very far and be super successful in her career. We are customers for life.Blair was equally amazing — kind, knowledgeable, responsive, and always willing to help with anything we needed. Chris was also fantastic and played an important role in making sure everything continued moving forward smoothly and efficiently in the beginning and had impeccable follow up. We truly felt like we had an entire team working hard for us.Amanda, Blair, and Chris went above and beyond throughout the entire process. Their professionalism, patience, kindness, communication, and commitment to their clients are second to none.Purchasing a home is such a huge milestone, and we are incredibly grateful they were part of ours. They made us feel supported, confident, and taken care of from beginning to end.Veterans United is very lucky to have such an amazing team. We would highly recommend Amanda, Blair, Chris, and Veterans United to any veteran or military family looking to purchase a home.Thank you all for helping make our dream of homeownership a reality. We love you Amanda!! We will absolutely be Veterans United customers for life and refer everyone we can to you! ❤️🇺🇸🏡

headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

4 out of 5 Stars

One person should work with your case and not several individuals that don’t communicate properly. This process became more stressful due to a breakdown in communication between myself and staff. Forms were needed by one person and turned in then the other requested the same thing because they didn’t do what they were supposed to and check before requesting the same thing.
Then on top of that they would request something and neglect to say what else is needed.

headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

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5 out of 5 Stars
headshot image of Rachel Bruce

Loan Officer Team Lead: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
headshot image of David Tungesvik

Loan Officer: David Tungesvik

NMLS# 2798527

5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer Team Lead: Derek Harmon

NMLS# 1894236

5 out of 5 Stars

Randy Groner was the #1 reason we went with VU over Navy Fed. We trusted we were in good hands and he came through with answers to every question. Our entire team (Levi, Tre and Randy) were on top of things and confirmed we made the right decision.

headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars
headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars
Photo submission from Miles R.

We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

4 out of 5 Stars

Rich and Rachel were very helpful with educating me on VA Loans (this was my first) and providing clear communication throughout the process.

headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars

From start to finish, always there for any questions I had. Truly a fast and easy process.

headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
headshot image of Heidi Bailey-Houston

Loan Officer Team Lead: Heidi Bailey-Houston

NMLS# 1126219

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5 out of 5 Stars

From start to finish the experience was top notch. Communication, the Veteran United App, and follow up emails were the best anyone could ask for.

headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

5 out of 5 Stars

Heather was extremely supportive and responsive throughout the entire process. Heather always made sure to answer any questions that I had, and helped me get through this extremely stressful yet exciting season of my life. If it wasn’t for my agent Davian, and myVU team, Heather and Bri, I honestly don’t think that I would’ve made it to the finish line. I’m extremely grateful and thankful to have been blessed with such a team! I’m so excited to move in completely, and make new memories with my son, daughter and dog Bella, in our beautiful new home.

headshot image of Heather Carmichael

Loan Officer: Heather Carmichael

NMLS# 2732336

5 out of 5 Stars

This group of people under Seth are not only experts but are very helpful and attuned to your needs that it actually amazed me. I have never worked for a team so dedicated to their job.I'm proud to have know them. Thank you one and all.

headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
headshot image of Levi Lenon

Loan Officer: Levi Lenon

NMLS# 1151148

5 out of 5 Stars

Heidi was amazing! Her communication was off the charts, always keeping me updated and on track. She and her team had us ready to close early, which was a huge relief.

headshot image of Heidi Bailey-Houston

Loan Officer Team Lead: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Photo submission from Ronald N.

The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars

Jeff and his team are phenomenal and do amazing and speedy work to get you into your new home and the process is simple and streamlined.

headshot image of Jeffrey Ferguson

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars

VA United was very helpful and patient with me especially being a first time home buyer and a vet.

headshot image of Eric Perrigo

Loan Officer: Eric Perrigo

NMLS# 1960972

5 out of 5 Stars
headshot image of Thomas Champion

Loan Officer Team Lead: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars

Collin was spectacular to work with. I was on PCS orders and he worked with me to ensure my reimbursements were protected. He also got me a rate that beat other lenders.

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

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