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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

168,490

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
124,547
4
34,875
3
5,785
2
1,782
1
1,501

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Showing all 553 Marine Corps service member home purchase loan reviews from Michigan

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5 out of 5 Stars
Would Recommend

Veterans United is the best. I used them on my initial purchase and later a refinance. Their developed process makes the very busy tasks of paperwork fluid and literally easy. Highly recommend this outstanding organization

Loan Officer: Ryan Stoll

NMLS# 954454

4.5 out of 5 Stars
Would Recommend

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

We had a great experience with both the initial purchase of our home and then also a refinancing through Veterans United! Their online portal is awesome and keeps you in the loop with every step of the process. A special Thank You to Lance Hopper, Damien Shafer and the rest of their team for making the process on both our loans, go so smoothly! We highly recommend Veterans United!!!!

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

Highly Recommend!

Loan Officer: Ashley Cook

NMLS# 1106948

4.5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend
Photo submission from Daniel N.

Billy was great! He new all the right questions to ask to get my loan approved in a short amount of time & was very prompt handling paperwork & answering the many questions I had. I would definitely recommend Veterans United & Billy. I think Billy did an outstanding job !!! and I appreciate his hard work.

Loan Officer: Billy Jones

NMLS# 1599020

2 out of 5 Stars

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Loan Officer: Amber Brown

NMLS# 1137822

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brandi Arvidson

NMLS# 1531279

4 out of 5 Stars
Would Recommend

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Overall a fantastic experience. I have zero complaints.

Loan Officer: Matt Ponder

NMLS# 1674156

0.5 out of 5 Stars

Do not use VU! This was my first time using them and third time buying with a VA loan. Do yourself a favor and just pick a bank that will give you a good rate and do the process directly with them. I did that the first two times and had no issues. If I could go back in time to change the process I would. I had too much money and time invested to start over.

Response from Veterans United

Thank you for sharing your opinion Ryan. While we have streamlined the VA home purchase via our online portal, we also understand some people prefer to work with their loan team face-to-face. We have branch locations in many states to serve those Veterans that prefer a brick and mortar location. Please contact our Client Advocate team with questions or for a list of branch locations.

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend

This has been great. I have and will again reccomend a VA loan

Loan Officer: Haley Denney

NMLS# 1501441

4 out of 5 Stars
Would Recommend

Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
Would Recommend
Joseph S

This was the first time in my life I have ever felt taken care of. For as stressful as buying a first home can be, Veterans United did everything and then some to help me through the process. I am glad that I went with them.

Loan Officer: Luke Thurman

NMLS# 916543

2.5 out of 5 Stars

Be leery when it comes to the underwriter. Our experience due to this was LESS than exceptional. The underwriter made requests for documents that no other lender or realtor had even heard of in our state. We switched from USAA to VU and regretted it once this started happening. Had we stayed with USAA we would have been in the new home weeks ago.We have already started shopping for another lender to purchase the loan.

Response from Veterans United

Gordon, we're sorry if you felt the information we requested to complete your recent home loan was extensive. VA loans do require a few more documents than conventional loans, but also offer a few more benefits for most people who are eligible. Our Client Advocate team will review your file to find ways to continue to streamline our processes where possible. Please reach out to our Client Advocate team if you have more information you wish to provide. Thank you and enjoy your new home.

4.5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Kawelaske

NMLS# 1698477

0.5 out of 5 Stars

No communication

Response from Veterans United

Thank you for providing us with an area to improve in, Tyler. Please feel free to contact our Client Advocate team with any other details you would like to share.

5 out of 5 Stars
Would Recommend

See comment noted above.

Loan Officer: Steven Blakley

NMLS# 1541777

4.5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Fantastic! We closed on our home and will be moving in in 30 days! Janeane made this home loan painless. She always returned my phone calls and answered me even on the weekend...lol Thank you Janeanna:)

Loan Officer: Janeanne Stephens

NMLS# 149718

4.5 out of 5 Stars
Would Recommend

Loan Officer: Joe Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Pearson

NMLS# 1407333

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Kundert

NMLS# 1000911

4.5 out of 5 Stars
Would Recommend

Loan Officer: Derek Kriegshauser

NMLS# 954436

4.5 out of 5 Stars
Would Recommend

When I first signed up with VU, the website spoke of high referral ratings. I was in the "yeah, sure...of course they are going to cite some stat that makes them look good but I bet there is a peculiar obscure catch like among veterans with 100% cash offers or among veterans named Roger who live in Mobile Alabama with two cats and a Ford Mustang" camp. But you guys really came through for me. I can add my 100% positive plug for veterans named Nick who live in Michigan, with two kids, one dog and a Jeep.

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

Loan Officer: Dylan Morgret

NMLS# 1493964

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See all 168,490 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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