Outstanding Experience — Again!
This is my second time working with Veterans United, and once again they delivered an exceptional experience from start to finish. The team was professional, knowledgeable, and always available to answer questions or guide me through each step of the process.They made what could have been a stressful home-buying journey feel smooth and effortless. I truly appreciate how organized and transparent they were, keeping me updated on every milestone leading up to closing.Veterans United continues to set the standard for customer service, and I wouldn’t hesitate to work with them again or recommend them to other veterans and military families. Thank you for helping me close on my second home with such confidence and peace of mind!
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
Easiest house yet I have bought!
Happy in Up North Michigan. Thank you, Veterans United!
This has been my third home purchase utilizing Veterans United and they have been fantastic everytime. They make the streamlined and easy.
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Aaron and his team went above and beyond from start to finish. They made the entire loan process smooth, transparent, and stress-free. Every question was answered quickly, and they always took the time to explain everything clearly. Their professionalism, kindness, and dedication truly stood out.
I’m so thankful for their help and hard work — they turned what could have been a stressful process into a great experience. Definitely a 10-star team! I’d recommend Aaron and his team to anyone looking for exceptional service and real care for their clients.
Made the home buying process smooth. If our attorneys in Buffalo didn't mess the process here from our proceeds it would have been even better!!! We are happy to be part of the veterans united family!! 🥰. Thank you!!!
First year I had people calling and helping. Once we found a place, it was like a ghost town except Carl. He is the only reason I stayed with veterans United.
If I knew the interest rates were set, I'd search and use other places. No competitive deals. The interest rates are hidden from search engines with advertising.
I like the cool monogram blanket, not so much about me being in the Navy, maybe that's the color but I'm not Navy.
The appraisal never tested anything or adhered to VA requirements. The requirements are available to read on VA site. No working smoke detectors in home just to start.
Response from Veterans United
Hey Wayne,
Thank you for taking the time to share such detailed feedback. I’m really glad to hear Carl made a difference for you during your homebuying journey. I’m sorry to learn that after finding a home, you felt the process got quieter than expected—that’s not the experience we want anyone to have.
I also appreciate you bringing up your concerns about interest rate transparency and the VA appraisal. While the VA appraisal helps confirm a home’s value, it doesn’t serve as a full home inspection or test systems in the house. That’s why we always encourage a separate home inspection before closing to make sure everything’s in working order, like smoke detectors.
And I appreciate your note about the blanket—we love sending a small thank-you, and your comment will help us make future gifts more personal.
If you’d like to talk more about your experience or share additional details, I’d be happy to connect directly. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST.
