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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

156,253

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Showing all 3,861 home purchase loan reviews from Missouri

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5 out of 5 Stars
Would Recommend

This is the second loan we have gotten through Veterans United. They are very professional and keep you informed during the whole process, It is a pleasure working with this company.

Loan Officer: Kaleb Long

NMLS# 35296

4.5 out of 5 Stars
Would Recommend

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
Photo submission from Andrew M.

The whole process was easier than what I thought it would be. When the loan specialists would ask for something as long as I got it to them in a timely manner it all worked out well! Everyone I dealt with were polite and knew that this was our first time of trying to buy a home and they were patient!!! Absolutely LOVE LOVE LOVE our VU team!!!

Loan Officer: Daniel Heggarty

NMLS# 902811

4 out of 5 Stars
Would Recommend

Loan Officer: Michael Pitts

NMLS# 583598

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Brinker

NMLS# 1312517

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

As veteran and first time home buyer Brandon was with me all the way and made me feel. Like family

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

They have an amazing team to work with. They are always there to answer any questions you would have during the home buying process.

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

The team at Veteran's United were amazing throughout our purchase, stepping up and going above and beyond what you expect from a loan company. Our purchase was beset by problems from the beginning, with a "less than stellar" performance from our agent who totally disappeared during the process, to a title company employee who was either new or just terrible at their job, to a surveyor who seemed to work whenever they felt like it! Throughout the entire process, the team at Veteran's United kept in contact with us and swiftly processed everything on their end to make our purchase as easy and stress-free as possible.

Loan Officer: Chris Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend

Transaction Coordinator: Gina Overshiner

NMLS# 1177627

5 out of 5 Stars
Would Recommend

They worked with my realtor and home owner all the way. I even got a check for over a grand back on my closing cost.

Loan Officer: Moya Brown

NMLS# 1493916

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend
Photo submission from Lauren S.

Nick Holman and his entire team constantly went above and beyond for us! We had a very short closing period (that included three major holidays) and our closing was on time and super fast! Nick also attended our closing to help with any questions and to expedite the entire experience. The entire team was always on the same page, fast with responses to questions, and always so kind and helpful (even with our silly questions). They were always just a call, text, or email away. The software to upload all of our documents was also super user friendly and made it so easy on us to have everything turned in fast! Extremely satisfied and can't even begin to describe our gratitude. Thank you so much!

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

4.5 out of 5 Stars
Would Recommend

Loan Officer: Sam Carmack

NMLS# 1524886

5 out of 5 Stars
Would Recommend

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Cook

NMLS# 1106948

0.5 out of 5 Stars

DO NOT USE THEM!! They outright lie about fees and closing costs! We almost didn’t close in time, communication was awful. They are shady, unethical liars! This was my 6th home purchase and first time with VU. Worst home buying experience ever!

Response from Veterans United

Thank you for letting our team know about the problems you experienced, Jacob. A member of our Client Advocate team will be researching this situation to determine how we may improve our service for future clients. If you would like to further share your experience with our team we would value the opportunity to learn more.

4.5 out of 5 Stars
Would Recommend

I can honestly say when I first started I thought that getting financed would be stressful. From my loan specialist to my agent. I had a very stress free positive experience. I never met my loan specialist in person we only communicated over the phone or via email and i can say without a doubt everything went smooth and i felt valued.Thank you Veterans United. If I had to do it all over again I would choose you.

Loan Officer: Zane Hildreth

NMLS# 1151139

4.5 out of 5 Stars
Would Recommend

This was our second time using VU- always an easy process and it won’t be our last.

Loan Officer: Jenna Pahde

NMLS# 1421181

4.5 out of 5 Stars
Would Recommend

Loan Officer: Will Lewis

NMLS# 187652

1.5 out of 5 Stars

Give Adam Underwood a raise Immediately.

Response from Veterans United

Thanks for the advice James! We're glad to hear Adam took great care of you.

5 out of 5 Stars
Would Recommend

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend
Photo submission from Neil C.

John points you in the right direction even from getting your credit score in better standings by referring me to Patty inside VU. At VU you will find that professional services with qualified people who will work in your best interest. They care about seeing you succeed. They are equipped with all the tools to see the job done right and thru to completion. John along with Ashton on the lending side were focused, caring , straight forward, and initiate the confidence you will need to help carry all the way to closing.

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Watkins

NMLS# 384700

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

2.5 out of 5 Stars

Read ever paper very carefully and make sure to not rely on the word of you loan specialist unless there is documentation.

Response from Veterans United

Thank you for sharing that advice Mildred. It is important to not only read, but also to understand the documents you are signing. Our loan teams are here to explain those documents and answer any questions our Veterans have. Enjoy your new home!

4.5 out of 5 Stars
Would Recommend

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend

The process was very easy and explained to were we could understand it. This was our first home purchase and it went great! Devon Cassidy was absolutely astounding. He kept us in the loop and explained each step of the home buying experience in depth. We will recommend him and his team to anyone who is buying a new or first time home.

Loan Officer: Devon Casady

NMLS# 677410

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See all 156,253 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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