Veterans United was great to work with . They walk you through everything. As in everything communication is the key and they are great. The personnel are respectful and professional always and willing to assist in any way needed. I live in a very rural area and that had a lot of challenges, but they help all the way through the process. I never felt like just another number with them. Great Team
Such a simple and easy process. I will use these guys again for my next refi or purchase.
I Highly recommend them. Used them to Buy my house and to Refinance when I wanted to do some remodeling. Told my sister and brother-in-law about them and they had just as good of an experience as I did when they bought their house.
Joh Beahan is very friendly and helpful and explains things thorough.Always there to answer any questions and gets back to us ASAP.Will recommend VU to all my friends and family and especially to Joh B.
Made the process stress free!
Veterans United was very quick with getting everything done. They were on top of all our paperwork. They responded to all our emails and questions in a timely matter. Every person we dealt with was always professional and friendly. We started the paperwork and was closed within 40 days. Wow
Quick, easy, and great service!
Under-promise and over-deliver. Instead, VU Over-promised and under-deliverd. I've gone through 4 VA loans now and this was by far the worst. Communication was extremely poor. If they would have just told us on Day 1 that we couldn't refinance for 6 months, my review would be completely different. Did they get us the loan? Yes. But they came across like a bunch of rookies that don't really know what they're doing. They consistently missed deadlines and scrambled to get things done. I had to ride them constantly to get results. Once we got past the 180 day hurdle, they got the loan closed quickly. Biggest thing they could do is improve up-front communication and expectation setting.
Response from Veterans United
Chad, we apologize for our error early on in the process. Understandably, it is frustrating to hear one thing and then later be told another that impacts your timeline. We appreciate your willingness to stick things out and we are glad that in the end, everything worked out for you. We will ensure this experience is used to help prevent similar situations in the future.
From the beginning of our application with Veterans United until the day we were told we were approvedby our personal loan specialist was handled very professional and personal. Any questions orprocedures were quickly dissolved with their help.
Great service! Timely and through...Made a complex process seem easy!
Very friendly hardworking and always are with information
Leah and Danielle were both great to work with! Thank you Veterans United!!
The individuals I worked with directly were superb. They were able to explain everything and were patient with me during this process. I will say that there were some problems with the uw but Mr Williams and Jake kept true to the customer and made things right!