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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

168,464

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
124,527
4
34,870
3
5,784
2
1,782
1
1,501

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Showing all 83 Air Force service member refinance loan reviews from Missouri

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5 out of 5 Stars
Would Recommend

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend

Excellent work!!

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Gordon

NMLS# 202235

4 out of 5 Stars
Would Recommend

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Veterans United was great to work with . They walk you through everything. As in everything communication is the key and they are great. The personnel are respectful and professional always and willing to assist in any way needed. I live in a very rural area and that had a lot of challenges, but they help all the way through the process. I never felt like just another number with them. Great Team

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

Such a simple and easy process. I will use these guys again for my next refi or purchase.

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

I Highly recommend them. Used them to Buy my house and to Refinance when I wanted to do some remodeling. Told my sister and brother-in-law about them and they had just as good of an experience as I did when they bought their house.

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Schultz

NMLS# 896562

4.5 out of 5 Stars
Would Recommend

Joh Beahan is very friendly and helpful and explains things thorough.Always there to answer any questions and gets back to us ASAP.Will recommend VU to all my friends and family and especially to Joh B.

Loan Officer: Jon Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

Made the process stress free!

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

Veterans United was very quick with getting everything done. They were on top of all our paperwork. They responded to all our emails and questions in a timely matter. Every person we dealt with was always professional and friendly. We started the paperwork and was closed within 40 days. Wow

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

Quick, easy, and great service!

Loan Officer: Jerry Simons

NMLS# 1378656

0.5 out of 5 Stars

Under-promise and over-deliver. Instead, VU Over-promised and under-deliverd. I've gone through 4 VA loans now and this was by far the worst. Communication was extremely poor. If they would have just told us on Day 1 that we couldn't refinance for 6 months, my review would be completely different. Did they get us the loan? Yes. But they came across like a bunch of rookies that don't really know what they're doing. They consistently missed deadlines and scrambled to get things done. I had to ride them constantly to get results. Once we got past the 180 day hurdle, they got the loan closed quickly. Biggest thing they could do is improve up-front communication and expectation setting.

Response from Veterans United

Chad, we apologize for our error early on in the process. Understandably, it is frustrating to hear one thing and then later be told another that impacts your timeline. We appreciate your willingness to stick things out and we are glad that in the end, everything worked out for you. We will ensure this experience is used to help prevent similar situations in the future.

4 out of 5 Stars
Would Recommend

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend

From the beginning of our application with Veterans United until the day we were told we were approvedby our personal loan specialist was handled very professional and personal. Any questions orprocedures were quickly dissolved with their help.

Loan Officer: Kendra Ford

NMLS# 1145504

3.5 out of 5 Stars
Would Recommend

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend

Great service! Timely and through...Made a complex process seem easy!

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

Very friendly hardworking and always are with information

Loan Officer: Sara Hribik

NMLS# 1287837

5 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

4.5 out of 5 Stars
Would Recommend

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Leah and Danielle were both great to work with! Thank you Veterans United!!

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Loan Officer: Dustin Fritz

NMLS# 744901

5 out of 5 Stars
Would Recommend

The individuals I worked with directly were superb. They were able to explain everything and were patient with me during this process. I will say that there were some problems with the uw but Mr Williams and Jake kept true to the customer and made things right!

Loan Officer: Taurean Williams

NMLS# 1599236

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