I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Thank you to everyone involved! Love my new home couldn’t do it without everyone as there was no issues & or complaints to come with ! Everything was smooth for my first experience
Trey, Michelle, and Kelsey were all outstanding! Trey would always answer whenever I reached out. Couldn’t be happier with Veterans United.
My name is Lamont Blount I recently closed on my condo and honestly didn't think it would happen for me. My life has had its up and downs, I met Kyle D from VeteranU 2yrs ago and he stayed with me until I was approved for the loan his encouragement in the beginning really helped, from there the team from VU made everything smooth and eventually from being homeless to homeowner. My wife was so happy to see her face, thank you VU Lamont Blount
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Conduct, according to my view it was on point from the start.
I have bought 5 houses and never had a problem. All were very smooth. This was the first time I tried veterans united and it was by far the worst experience ever. I have never had to jump through so many hoops and explain so many different scenarios just to pay someone 4 times the amount my house is worth.It was by far the most stressful, and frustrating experience. Also, I dont know what the point of using a realtor through you guys was. It did nothing for me at closing, or atleast nothing that anyone mentioned. No point or interest buy down. If it was added, it was not relayed to me.
Response from Veterans United
Hi Bryan,
I’m really sorry to hear this was the most stressful homebuying experience you’ve had—especially after already going through the process multiple times with other lenders. That says a lot, and it’s clear we didn’t meet the mark in some key areas.
It shouldn’t feel like you're constantly jumping through hoops or having to explain yourself just to get through closing. I hear your frustration, and I understand how exhausting and discouraging that must’ve been—especially when you’re trying to do everything right and still feel like you’re hitting walls. That’s not the kind of experience we want anyone to have, and I’m sorry you felt that way working with us.
I also want to look into what happened with the agent support and any potential buy-downs or credits you may have been expecting. If that information wasn’t communicated clearly—or at all—that’s something we need to understand and address internally.
If you're open to chatting more, I'd really appreciate my team having the chance to look into your file and see what went wrong. You can reach us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to leave a message anytime.
You all were very thorough. Communication was exquisite. I recommend your services to all in need. Thank you for the opportunity to work with you.
We decided to purchase our home through VU after doing some research and learning that VU was rated #2 for serving VA loans. After my experience working with VU, I am confused as to why they are not rated #1.
My team was ABSOLUTELY AMAZING! They were all very helpful, responsive, pleasant, and professional throughout our home buying process. I could not have asked for a better Team!
Jeff, Adriana, Justine, and Mirza were phenomenal.
This was a very stressful process with unlimited challenges. The VU team did an amazing job ushering us through requirements step by step. I wanted to give up, but Cole pushed me to continue with my dream of purchasing our family home.
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
The loan team made the buying process very easy. The software/app was very easy to use for uploading documents and keeping you organized on what you had to do to keep the process going. We were ready to close a week prior to our deadline. The concierge service with V.U. helped with finding an agent, setting up utilities, and moving services. This was my second time using Veterans United and I would use them again.
Suzanne was great to deal with. Very quick to respond and very knowledgable.
Would highly recommend.
All I will say is that the team that handled every step of the way to purchasing an affordable home in 2 months, the team that handled everything for us was amazing it could not have been easier.vA great team under great leadership Just what every Veteran should look for when it comes to purchasing a home.
