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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

184,395

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
137,355
4
37,341
3
6,178
2
1,902
1
1,619

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Showing all 379 Air Force service member reviews from New Mexico

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5 out of 5 Stars
Would Recommend

Loan Officer: Kirk Jones

NMLS# 1659981

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Raw

NMLS# 1530285

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Rooks

NMLS# 1810135

4 out of 5 Stars
Would Recommend

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend
Photo submission from James D.

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Bowlen

NMLS# 1448232

4.5 out of 5 Stars
Would Recommend

Veterens United made the entire process easy and they where very helpful along the way.

Loan Officer: Jess Vomund

NMLS# 979223

3.5 out of 5 Stars
Would Recommend

We initially financed our home loan with VU two years ago, and we’re going through a refinance now with the lower interest rates, and increase home values. We found the process extremely tedious (over 61 “to do’s”and duplicative. We were asked to resubmit forms that we had just filed two years previous including eligibility of veteran status, which needed multiple re-verifications.

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend

Loan Officer: Robert Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend

Loan Officer: Katelin Lawrence

NMLS# 1793454

5 out of 5 Stars
Would Recommend

The staff were very professional and on top of everything. They really made the process smooth.

Loan Officer: Daniel Kelley

NMLS# 976450

5 out of 5 Stars
Would Recommend

Rob, Alyssa, and the rest of the Veterans United crew did an outstanding job helping my wife and I secure the loan for our forever home! Alyssa was very pro-active in providing us with all the information we needed and helped us feel very comfortable! Based off my experience with Alyssa and Rob, I would recommend Veterans United to every one of my military friends.

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend

All transactions and communication was timely so the process was seamless. Personnel were polite and answered all of my questions.

Loan Officer: Adam Craig

NMLS# 1726012

1.5 out of 5 Stars

Poor customer service. Poor communication or lack thereof. When we were finally able to reach someone, they rushed us as if we were imposing on their busy schedule. Numerous attempts requesting a phone call back ended up with text messages or emails. Voice mail re-directed to the team, but the option once selected forwarded me to another voice mailbox. We did not close on time, even when we established a date due to paperwork errors. These errors led to additional charges. The bottom line, communication here was entirely broken throughout this process. I expect a phone call back when you say you will call back that day or after. If problems arise, I should not be finding out days after it was identified.

Response from Veterans United

Mitchell, we're sorry to hear you didn't feel as if you were our number one priority. While we are helping many Veterans, we pride ourselves in offering personalized service and providing clear and timely communication. Our Client Advocate team will be reviewing your file to find areas in which we can improve. Please feel free to reach out with additional details if needed.

5 out of 5 Stars
Would Recommend

Loan Officer: Jon Schulte

NMLS# 1815239

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Salter

NMLS# 1407348

4.5 out of 5 Stars
Would Recommend

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Jess Vomund., Heather Risenhoover and the rest of their team, took such great care to ensure our whole Journey was explained step by step. We moved pretty much as fast as my husband and I were comfortable. Once we were really, really, ready, they stepped up and lead us to purchasing our first home and the whole process was very smooth. I will work with this same team in the future if I ever need another lender. Thank you!!!

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Josh Shultz made our home buying experience so easy and enjoyable. He had all the paperwork sent to me quickly, and answered all my questions thoroughly right on the spot. I never once had to wait or wonder what was going on.
He even called and emailed me once in a while to see how I was going. He did an outstanding job!!!

Loan Officer: Joshua Schultz

NMLS# 896562

4 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Deleeuw

NMLS# 860610

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See all 184,395 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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