Everyone was very professional and helpful during
the whole process
The initial start of the home loan process was a breeze in the simplicity of the website. Just log on and upload documents on your own is what I liked about the process, in the beginning. Overall, my home loan team is what completely ruined my positive perspective on veterans united as a whole. If there was 100% communication from the home loan team, then I would’ve loved to of rated veterans united a 10. But, the lack of communication delayed closing for months, there were several instances of miscommunication, mistakes made all around that overall made my wife and I receive a negative outlook on our loan team.
Response from Veterans United
Hi James, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
My loan team was on point. They communicated there needs from me in timely manors. They also helped me feel at ease throughout the entire process which seemed very scary to me. My team wasted no time to contact me and return phone calls or emails. I could not be happier. Even my lawyer and Realestate agent were happy with Veterans united that any veteran that comes across there path they will also refer them to you.
Many weeks where nothing was done due to poor communication. Realator and lawyer sent in papers and vet united said they never recieved them.
Response from Veterans United
Jeffrey, we place a high priority on clear and timely communication. We're incredibly sorry if that was not the experience you had with us, and our Client Advocate team would like to know more about what happened. Please contact us if you would like to share more details about your recent home purchase. Your additional feedback helps us to improve for the next Veteran we serve.
Quick service..online service very helpful..
Deciding on what lender to go with when considering your home purchase is one of the most important tasks. I went with Veterans United because of their exclusive knowledge with VA loans. Other lenders I considered were quick to give me what I call "false security." That's when they give you a quick pre approval letter, without really going in depth about your details, or knowing how you are truly rated. These types of situations can be detrimental later on in the process. I wanted to have the confidence, assurance, and certainty that when I put in an offer, it was a solid offer. Veterans United gave me just that. I knew where I stood with Veterans United. I did try other lenders, and my confidence in them was not at all the same. With other lenders, I felt like I was buying a car over the phone, instead of being approved for a home. I had a very smooth process and did not have any issues. I am confident that everything went as well as it did because I chose to go with Veterans United instead of anyone else. Do not settle, or short yourself with other lenders, their numbers do not lie. They are in fact one of the best VA lenders.
I would highly recommend Veterans United to everyone looking for a home. They are true professionals and definitely know how to make the homebuyers experience easier. They gave us a great rate and now we are in our dream home. Thanks to Veterans United our dreams became true.
Alison Pharr was a delight to work with. She took the time to follow up with our insurance and attorneys over and over again when things kept getting pushed back. She thoroughly explained the answer to every question I had. She made me feel so at ease the whole time I worked with her.
I would STRONGLY recommend veterans United. All in all, I feel like I was completely taken care of. 100%
Just do all they ask for as soon as possible and will be a fast smooth process, and make sure you get a real estate agent who really wants to help you out.
Excellent team headed by Kirk. Would recommend them to anyone. Waited 20 + years to be able to get my home. They made it happen.
VETERANS UNITED ALL THE WAY BABY..... OOOOH RAH!!!😁😎
Veterans United was easy to work with and very helpful. Made home buying a pleasant experience.