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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

160,200

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
118,033
4
33,484
3
5,554
2
1,710
1
1,419

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5 out of 5 Stars
Would Recommend

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Shae Goodman was a tremendous help through the whole process, she was as professional as could be and took all the stress off me.

Loan Officer: Zach Gunter

NMLS# 99066

5 out of 5 Stars
Would Recommend

Very happy with veterans United home loans used them twice and never been upset not once thanks for everyone then worked with me and help me along the way!!

Production Manager: Darrick Brown

NMLS# 44323

5 out of 5 Stars
Would Recommend

Thank you Veterans United Home Loans!

Loan Officer: Jerry Landrey

NMLS# 1107028

4 out of 5 Stars
Would Recommend

Loan Officer: Laura Christie

NMLS# 1126723

5 out of 5 Stars
Would Recommend
Photo submission from Caleb B.

If you are looking for simplicity in the home buying process I would highly recommend Veterans United. They will keep you abreast with any updates regarding your loan. They are dedicated, hardworking and highly organized.

Loan Officer: Jonathan Connell

NMLS# 1483292

5 out of 5 Stars
Would Recommend

I had seen the venues and heard about Veterans United, but I had never thought about using them for as a lender. I needed to have an idea on what I could be pre-approved for and a couple local lenders didn't answer their phone. I completed a couple questions online and Nick Littrell was calling in a matter of minutes explaining to me what Veterans United was about and what they could offer. Now I'm recommending Veterans United to all my friends.

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

I would recommend using Veterans United to everyone looking to buy a house. They were with me from start to finish. They kept me informed throughout. I’ve never had a more joyous time buying a house.

Loan Officer: Jonathan Connell

NMLS# 1483292

4 out of 5 Stars
Would Recommend

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Gunter

NMLS# 99066

5 out of 5 Stars
Would Recommend

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
Would Recommend

Production Manager: Darrick Brown

NMLS# 44323

4.5 out of 5 Stars
Would Recommend

This was my second time using Veterans United Home Loans. I knew that I was going to be working with people that had my back and I'm grateful for that. If I end up purchasing a home again, I will go with Veterans United again.

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars
Would Recommend

Jeff Gordon and the entire VU team were amazing. Made my first home purchase a delight and very little stress. I was treated very well and with such professionalism that they have earned my business for life.

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

They did a good job ensuring what we could afford matched up to what we wanted to the amount of money we should try to get as a loan. They were thorough and patient.

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

I could not have asked for a smoother process or a better team! Thank you Matt & Amy

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend
Photo submission from Andrea L.

Home buying is stressful and confusing for anyone, but VU made the process easy to understand. I received a call as soon as I sent in my application. I am truly pleased by the quick responses and paperwork process.

Loan Officer: Philip Hojnowski

NMLS# 1254234

4 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

To all veterans my personal experience was super. You will receive all the support to make your home buying experience a dream come true. The Veterans United organization is the best program for all veterans to experience. Also thanks to the Department of Veterans Affairs for enabling our military and veterans.

Loan Officer: Moya Brown

NMLS# 1493916

4.5 out of 5 Stars
Would Recommend

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend

I highly recommend Veterans United for a VA mortgage. Everyone that I dealt with gets high marks for their customer service through this whole process.

Loan Officer: Danny Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Sidney. Made it a great journey to owning my new home I'm going to miss talking to her and her confidence.thank you Sidney for everything.

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Buckridge

NMLS# 1116562

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
Photo submission from Gregory P.

Daniel Lowes was fantastic! I would ask him a question after-hours and he would go back in the office to get me the answer. What a great guy to work with! Easy to work with from start to finish. Thank you so much!!

Loan Officer: Daniel Lowes

NMLS# 186468

4 out of 5 Stars
Would Recommend

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend

Loan Officer: Donald Webber

NMLS# 892467

1 out of 5 Stars

I really would like to say my experience working with Veterans United Home Loans was fabulous but it was not. The process was frustrating with lots of drama. Although, both Tyson Brockmeier and Andrew Nelson are very polite and professional gentlemen, but when it came to communication with both; they seemed to be very confused by the Home Lending and Closing Process. I was frequently put in the position to re-verify documents, receipts and processes repeatedly after I provided all information repeatedly. And I was instructed to do things for the Title Company that was contradictory to the Title Company's Protocol. I had to educate them on the title companies procedures and protocols. I also, was told that they were able to obtain my paid VA Appraisal where I had to facilitate that process twice (2) on their behalf. There were numerous financial mistakes on Closing Documents that I requested to be corrected prior to Closing Date when I did the Documents Review. I was assured the issues would be corrected prior to closing date and it wasn't. And at Closing Date, they provided final closing documents only after I had already went to the Title Company to complete closing. Like I said, both Tyson and Andrew were polite but they lacked the experience which created a lot of anxiety and frustration. I provided all necessary documentations that was requested immediately. And I made sure I was in compliance of all requests, documentations and verifications immediately; and even facilitated other companies and organizations that was related to this process to provide documents and verification quickly and yet there were still issues.

Response from Veterans United

Hi Prosper, it is a privilege to receive such detailed feedback, and we want to apologize for the missed opportunities we had to deliver better customer service. Your comments are valuable, and a member of our Client Advocate will be researching further to ensure our teams have the opportunity to improve.

5 out of 5 Stars
Would Recommend

Loan Officer: Stuart Timmerman Waters

NMLS# 1085398

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