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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

164,890

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
121,685
4
34,304
3
5,678
2
1,755
1
1,468

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Showing all 2,516 Army service member reviews from Ohio

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5 out of 5 Stars
Would Recommend

I never thought the whole home buying experience would go that smoothly.

Loan Officer: Christina Gardiner

NMLS# 1450509

5 out of 5 Stars
Would Recommend

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Gordon

NMLS# 202235

2.5 out of 5 Stars

Loan Officer: Janeanne Stephens

NMLS# 149718

3 out of 5 Stars
Would Recommend

Initial process was easy and communication was good.Uploading information was a breeze!Communication was good and they were good to respond to texts, emails and calls.Later on there were some delays with miscommunication; not being informed as soon as possible.There was some personal communication where personal information was forgotten and needed restated.They were providing inaccurate information, because they were not local, about the closing process and representation that I had to find out about in order to help with accurate closing.Appraisal process was a nightmare. Not sure if that was local, regional, VA, or whatever influence Veterans United had with it but it was B A D(!), causing delays and penalties.Pre-qualification occurred on 7/16 and closing happened on 9/17.My appraiser acted as a inspector. Without testing anything, and was able to conclude electrical code issues and corresponding corrections through visuals only! The appraisal process was an absolute joke and sham. She even rejected a report from a licensed inspector who indicated her interpretation of the code is inaccurate, because corrections needed to be made by a licensed contractor (not electrition); who, by the way, is not as credentialed as the inspector. Plus the fact the appraiser calling the wrong number to set up appointments after I called and gave them my number-personally! No once- for the initial inspection! But even for the reinspection!The appraisal was my biggest complaint, concern and issue. But, eventually I was able to close and get a good IR!

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend
Photo submission from Mark P.

The website was well done and easy to follow. i knew where I was in the process at all times. The home-buying experience may be stressful, but not because you are uninformed. This team kept us in the loop 100% of the time!

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

Very easy to work with and they keep you well informed.

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend

Loan Officer: DJ Leverton

NMLS# 1407046

5 out of 5 Stars
Would Recommend

Loan Officer: Caleb Batson

NMLS# 1435015

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

Loan Officer: Erich Arvidson

NMLS# 1121309

5 out of 5 Stars
Would Recommend

Very glad to have worked with all the fine people at veterans united

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

the folks at Veterans United are competent and know their business very well!

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Martin

NMLS# 339115

4 out of 5 Stars
Would Recommend

Overall, I appreciate what Joe and the company has done for me and my daughter. Having our own home again after the past issues with divorce and credit is a blessing for us.

Loan Officer: Joe Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend
Photo submission from Dustin D.

Overall my experience with Vetrans United was great. I would highly recommend to any veteran looking to purchase property.

Loan Officer: Michael Ellis

NMLS# 1441197

4.5 out of 5 Stars
Would Recommend

Loan Officer: Danny Kliethermes

NMLS# 996807

3.5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Cam Moore

NMLS# 1604156

5 out of 5 Stars
Would Recommend

Loan Officer: Joel Deiber

NMLS# 1698013

4.5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

4.5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Shannon Matlack

NMLS# 982020

4 out of 5 Stars
Would Recommend

Loan Officer: Steve Hopper

NMLS# 1493953

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend

Always complete customer satisfaction!!!!!!

Loan Officer: Dustin Fritz

NMLS# 744901

5 out of 5 Stars
Would Recommend
Photo submission from Richard M.

Veterans United was very helpful and encouraging in helping me with my first home buying experience, I highly recommend them.

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

This was the best experience I could have had in buying my home. HIGHLY RECOMMEND them !!!

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

I would like to say that I am a first time homebuyer and just closed on my new home through Veteran's United, so make if you want to own your own home just go for it and don't listen to negative comments and try it for yourself. Veteran's United is a very professional lender who actually cares. And if you are not ready at this time with your credit they have an amazing lighthouse program so check it out for yourself so you can become a Veteran homeowner like myself. Thank's again Veteran's United!!

Loan Officer: Dawn Plank

NMLS# 35210

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

I wouldn’t work with any other lender for home buying. Veterans United makes the process as easy as possible. Best people to work with. Thank you all from VU!!!

Loan Officer: Mike Lyman

NMLS# 1312488

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See all 164,890 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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