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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,123

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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1

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Showing all 2,332 Air Force service member reviews from Ohio

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5 out of 5 Stars
Would Recommend
headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
Would Recommend

Thanks to everyone for working with us on our assumption loan.

headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

The entire team was very easy to work with. They were extremely helpful in making sure all my questions were answered. I would recommend my friends & family to use Veterans United in the future.

headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

4.5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Tyler Kettle

Loan Officer: Tyler Kettle

NMLS# 1693581

5 out of 5 Stars
Would Recommend
Photo submission from Danielle C.

Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend

That about sums it up.

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
Would Recommend

Our team was awesome! They constantly checked in and helped us out whenever we needed it!! Thank you!

headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars
Would Recommend
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend

Fantastic experience. I have nothing but thanks.

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

4 out of 5 Stars
Would Recommend
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

3.5 out of 5 Stars
Would Recommend
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend

Corey and Sarah made for a very smooth process and were always there to answer any questions.

headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
Would Recommend

Stop Looking and CALL WES DYER!
Wes and his team closed my VA Home loan in LESS THAN 3 WEEKS!!!
His team kept me up to date as soon as anything came up. His knowledge of how the VA Home loan works is an asset. He made suggestions on my deal that I had not thought of. I was contacted by his team at least once daily. When I called him, I always got a response with an hour. I already referred my brother (Army).I had all my financial docs in order going back 2 years. I organized them in folders and uploaded to Veteran's United Website. I kept track via the app. If they needed something they contacted me right away. It was easy.Wes knows how to close. PERIOD!
My agent agreed. He was working with another VA client who didn't use Wes or Veterans United (I don't know what company they used.)
He said it was a nightmare. No communication with him or his client and they are in escrow.
Thanks Wes. I'm am in my house in less than three weeks from opening escrow. NO B.S.
CALL HIM IF YOU WANT THAT HOUSE!

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

4 out of 5 Stars
Would Recommend
headshot image of Erinn Cline

Loan Officer: Erinn Cline

NMLS# 2223549

5 out of 5 Stars
Would Recommend
Photo submission from Daniel F.

To Matt & the entire team that helped, thank you for all the hard work!

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend

United veterans made the house buying process very easy. Always kept me informed during the whole process. Let me know what would be happening next. Everyone was very helpful, friendly, knowledgeable. I would like to thank everyone involved, I love my house!!

headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

2 out of 5 Stars

We kept getting different closing cost numbers right up to within a few hours of closing. We were told it would be 24 to 48 hours prior.

Response from Veterans United

James, thank you for your open and honest feedback. A member of our Client Advocate team is available to discuss your final documentation in greater detail. We understand that establishing an Escrow account to pay taxes and insurance may have been a point of contention during your loan process. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.

5 out of 5 Stars
Would Recommend
headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

3 out of 5 Stars

The process was helpful with Josh. Getting approved was super easy, though the pre-closing part was frustrating and they were "not able to answer questions".

Response from Veterans United

Hi Russell, it is important for us to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your pre-closing experience was not better managed.

5 out of 5 Stars
Would Recommend
headshot image of Josh Matz

Loan Officer: Josh Matz

NMLS# 2389906

5 out of 5 Stars
Would Recommend
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
Would Recommend
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Would Recommend

I was dead set on renting when I moved to Ohio, and really just submitted an application to Veterans United on a whim. I did not believe I could own a home, at all. Misty called me right after and worked with me every step of the way, taking care of me loan application and also calming my nerves when I needed it. The whole team was supportive and encouraging and made the entire process incredibly smooth. I can never thank them enough for making my impossible dream come true!

headshot image of Misty Ransdell

Loan Officer: Misty Ransdell

NMLS# 2447921

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend
Photo submission from Kelle S.

Couldn't have asked for a better loan consultant or better one to work with he made sure it all went smoothly even when the crap hit the fan at the end with our buyers loan, he got us through and kept us updated every step of the way... Definitely recommend. Without Levi Brugger we wouldn't have ever made our dream home come true he was awesome.

headshot image of Levi Brugger

Loan Officer: Levi Brugger

NMLS# 1451031

4 out of 5 Stars
Would Recommend
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend
headshot image of Brett Blythe

Loan Officer: Brett Blythe

NMLS# 2086133

5 out of 5 Stars
Would Recommend

overall a very enjoyable experience. Any issue I was having was instantly handled and never felt I was alone in the process.

headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend
headshot image of Gwen Creel

Loan Officer: Gwen Creel

NMLS# 2002668

More Reviews

See all 382,123 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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