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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

175,965

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
130,482
4
36,089
3
5,989
2
1,843
1
1,562

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Showing all 61 Coast Guard service member home purchase loan reviews from Ohio

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5 out of 5 Stars
Would Recommend

Loan Officer: Eric Highley

NMLS# 1810615

5 out of 5 Stars
Would Recommend

Loan Officer: Nicole Viar

NMLS# 1190796

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

Our home-buying process through Veterans United was seamless— fun, even! Our Loan Team worked efficiently via clear communication and outstanding professionalism. We absolutely recommend Veterans United. You’ll know that, even as a lender, they are on your side.

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

Loan Officer: Dorian Henderson

NMLS# 1660957

3.5 out of 5 Stars
Would Recommend

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Faerber

NMLS# 838645

4.5 out of 5 Stars
Would Recommend

They made the home buying experience a breeze! Everyone was super helpful, friendly and very quick to respond to any questions or needs that arose. We couldn’t be more pleased with the home buying experience Veterans United has provided!

Loan Officer: Jacob Powers

NMLS# 1565057

5 out of 5 Stars
Would Recommend

This was our second experience with buying a home and I wish we had Veterans United and Ryan Stoll the first time around. We purchased our home while stationed with the US Coast Guard in Guam and Ryan/VU made it sooo easy; even with the 14 hour time zone difference and being a day ahead of the rest of the US. I will start with VU for all my future home loan needs.

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Yoo

NMLS# 149705

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Ponder

NMLS# 1004260

5 out of 5 Stars
Would Recommend

Thanks for everything guys!

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend

Nick and Kathy made this home buying experience a great one. Both nick and Kathy were very informative and knowledgeable every step of the way.My wife and I Thank you so muchDavid Brummett

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

Outstanding service from the start through to the finish. Any question I had was answered promptly and the process was as stress free as possible.

Loan Officer: Daniel Heggarty

NMLS# 902811

4 out of 5 Stars
Would Recommend

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

4.5 out of 5 Stars
Would Recommend

For the most part good people to work with& nice to do business with.👌

Loan Officer: Jerry Landrey

NMLS# 1107028

4.5 out of 5 Stars
Would Recommend

If you're looking for a home Veterans United will walk you through everything you need to do. It was a great pleasure to work with these great people. I recommend Veterans United to any veteran looking at buying a house. I'm glad I went with because now me and my wife are living in our dream house

Loan Officer: Jake Faerber

NMLS# 838645

2.5 out of 5 Stars

Shop around. I went back to VU because of the positive experience I had in 2011. My realtor and family acknowledged my comfort with buying through VU again, but encouraged me to shop around. I didn't, and found out late into the loan process that I was approved for another loan with no loan origination fee, which is 1% of your loan value. That would have saved me $1600. There were a handful of clerical errors, one including a complete dropping of the ball in getting the title information (that pushed back our closing date). They also gave me incorrect information about closing, which everyone plans their move around. I was pretty angry about that, and conveyed it to them. They apologized. I inquired about waving the loan origination fee and it got awkward. Ultimately they sent me a Panini maker in lieu of waving said fee. I stuck with them because it was so late in the game, and I think they realized that they already had my business at that point; which probably explains the drop-off in customer service. If the house had fallen through during inspections (which I'm happy it didn't), I would have changed lenders.

This isn't just me ranting. I left a great review when I bought in 2011. They're a business, and you're just a customer. Shop around.

Response from Veterans United

Shayne, we want to thank you for sharing more about your home buying experience. A member of our Client Advocate team has attempted to reach you to offer continued support. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.

4 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Loan Officer: Caleb Batson

NMLS# 1435015

5 out of 5 Stars
Would Recommend

Communication was excellent. Very smooth easy process

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend

Quick, easy

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Ponder

NMLS# 1004260

5 out of 5 Stars
Would Recommend

Heidi was exceptional and helped us tremendously. Very nice to work with.

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Loan Officer: Justine Farnen

NMLS# 1281956

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See all 175,965 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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