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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,441

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,951
4
13,810
3
2,042
2
932
1
706

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Showing all 482 Marine Corps service member home purchase loan reviews from Ohio

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4.5 out of 5 Stars
Would Recommend

My only complaint was that I had selected the box to allow me to review the appraisal for three days. We did not receive the appraisal from the appraisal company until the 11th hour. We had to postpone our closing due to a technicality. Meanwhile, the sellers were from California and had to change flight dates and a whole bunch more. My recommendation is to allow a waiver for that three day review if the customer is requesting to do so. I reviewed the appraisal within an hour of receiving it. Also, explain this type of situation to the customer during the pre-approval process and tell them this scenario may be a possibility.

Loan Officer: Brenda Mertz

NMLS# 1654336

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Capron

NMLS# 1232378

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

always return call available at all times. nice people.

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
Photo submission from Richard S.

Nick and his whole team were amazing! I couldn't have asked for a better home buying experience, and I would recommend them any day! Thank you and your team for making this such a happy time for my family!

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Quick and easy to reach for help

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Extremely helpful from the first moment. Kudos to Johnna and Kayla.

Loan Officer: Hayden Grant

NMLS# 1028340

5 out of 5 Stars
Would Recommend

I already have recommended fellow veterans

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

Bobby Moss was a great man to do with. Very helpful and had a great positive attitude.

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

I appreciated the outstanding customer service. As a client of Veterans United Home Loans, I felt respected and valued.

Loan Officer: Caleb Bales

NMLS# 1028471

5 out of 5 Stars
Would Recommend

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Loan Officer: Morgunn Skipworth

NMLS# 1127375

5 out of 5 Stars
Would Recommend

Excellent service!!

Loan Officer: Andrea Thames

NMLS# 1145502

4.5 out of 5 Stars
Would Recommend

Loan Officer: Rob Parham

NMLS# 1524830

5 out of 5 Stars
Would Recommend
Photo submission from Robert H.

Jeremy and Andrea were a great team, even with the few little speed bumps we had they helped make this whole process pleasant. Would definitely recommend and have already begun singing their praises. Veterans United definitely has a staff that cares about what they are doing.

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Tim Langdon and Diana Ess were very professional, responded quite quickly to any of my questions, sometimes even after hours, and overall it was a pleasant team to work with. Definitely will recommend them to future home buyers.

Loan Officer: Tim Langdon

NMLS# 610467

2 out of 5 Stars

This has been such a difficult experience. We were first time home buyers and there was horrible communication between the loan officer and us. We were in this process for 3 months to buy the house. We called 1 month away from closing to make sure everything they needed they had, besides the 2 things we already knew about. Then 3 days before closing we get bombarded with things they needed that we had already given them but they someone "didn't get them". Just awful. We also always had to initiate conversations and during crunch time it felt like our loan officer was avoiding our phone calls. The only person who helped us was the transaction coordinator. We was timely and always answered our calls. She also called us to make sure everything was good.

Response from Veterans United

Thank you for this feedback Shawn. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you had great communication with your Transaction Coordinator.

5 out of 5 Stars
Would Recommend

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Ashleigh is very efficient and professional at her job always a pleasure working with her

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend

Loan Officer: Morgunn Skipworth

NMLS# 1127375

5 out of 5 Stars
Would Recommend

Loan Officer: John Paulus

NMLS# 1630251

5 out of 5 Stars
Would Recommend

Sam and Ryan were awesome.

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

4.5 out of 5 Stars
Would Recommend

Loan Officer: Joe Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Underwood

NMLS# 398146

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See all 124,441 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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