My only complaint was that I had selected the box to allow me to review the appraisal for three days. We did not receive the appraisal from the appraisal company until the 11th hour. We had to postpone our closing due to a technicality. Meanwhile, the sellers were from California and had to change flight dates and a whole bunch more. My recommendation is to allow a waiver for that three day review if the customer is requesting to do so. I reviewed the appraisal within an hour of receiving it. Also, explain this type of situation to the customer during the pre-approval process and tell them this scenario may be a possibility.
always return call available at all times. nice people.
Quick and easy to reach for help
Extremely helpful from the first moment. Kudos to Johnna and Kayla.
I already have recommended fellow veterans
Bobby Moss was a great man to do with. Very helpful and had a great positive attitude.
I appreciated the outstanding customer service. As a client of Veterans United Home Loans, I felt respected and valued.
Tim Langdon and Diana Ess were very professional, responded quite quickly to any of my questions, sometimes even after hours, and overall it was a pleasant team to work with. Definitely will recommend them to future home buyers.
This has been such a difficult experience. We were first time home buyers and there was horrible communication between the loan officer and us. We were in this process for 3 months to buy the house. We called 1 month away from closing to make sure everything they needed they had, besides the 2 things we already knew about. Then 3 days before closing we get bombarded with things they needed that we had already given them but they someone "didn't get them". Just awful. We also always had to initiate conversations and during crunch time it felt like our loan officer was avoiding our phone calls. The only person who helped us was the transaction coordinator. We was timely and always answered our calls. She also called us to make sure everything was good.
Response from Veterans United
Thank you for this feedback Shawn. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you had great communication with your Transaction Coordinator.
Ashleigh is very efficient and professional at her job always a pleasure working with her
Sam and Ryan were awesome.