Overall the team I was working with felt like the “A” team every question every concern was addressed. It was almost to easy to close on the house. You guys really helped my wife and I out and I’m very grateful that we no have a place secured. Thanks for my first home purchase this one was special as it was my grandmothers home. I can’t say enough great things. Thanks fellas.
Canisha did such an amazing job. I greatly appreciate everything she did.
VU was recommended to me by a friend and after our experience I would certainly do the same. Every step of the process was easy as could be and our loan team was always fast to respond to any questions we had.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
Darin & the whole team were fabulous every step of the way! Thank you for a smooth transaction!
To Philip, Jared and Vickie, and anyone else within the Veterans United footprint that supported this journey for me, I am so grateful. My son and I will have a "getaway" that is not too far away where he can swim and enjoy Lake Erie, and others can enjoy the space too. God bless you all! And fortunately or unfortunately, hahaa, this will not be the last time I am your customer!
This was my second time using Veterans United, and overall, I had mixed feelings about the experience. While my loan officer was very communicative and informative throughout much of the process, there were a few important areas that left me frustrated.Unlike my first time with Veterans United, I was not involved in the process of locking in my interest rate. I was blindsided when I was simply told that a rate had already been locked without any discussion or input from me. When I asked questions about it, I felt like a burden rather than a valued client. It left me feeling uneasy and a bit mistrustful of the process.Additionally, there was confusion regarding my military service verification. Despite having all necessary documentation the first time I worked with Veterans United, this time I was suddenly asked for additional documents without a clear explanation — I was simply told "things change." This caused unnecessary stress that I feel could have been avoided with better communication.I appreciate my loan officers responsiveness and helpfulness overall, but I wish the experience had been more transparent and consistent, especially given my past positive experience with the company. I most likely will be using a different loan company next time.
Response from Veterans United
Hi Brianna,
Thanks so much for coming back to work with Veterans United a second time, and for sharing such detailed feedback. I’m really sorry to hear this experience didn’t live up to the one you had the first time around. That’s not the feeling we ever want our returning clients — or any of our Veterans — to walk away with.
I completely understand how unsettling it must have been to have your rate locked without your input and to feel out of the loop on something so important. On top of that, having unexpected documentation requests pop up without clear explanations just adds more stress to an already emotional process, and I'm truly sorry for the confusion and frustration it caused.
I'm glad to hear your loan officer was responsive and helpful overall, but sounds like we missed the mark in a few critical areas that mattered to you. If you’d be willing, I’d love for our Client Advocate team to connect with you to hear a little more and to make sure your concerns are shared with our leadership team. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime and we’ll get back to you as soon as we can.
Meh, nothing really to say, super all around experience and everything worked! Proof's in the pudding
Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!
A GAIN COULDN'T HAVE ASKED FOR MORE WENT FROM LOAN APPLICATION TO CLOSING IN 31 DAYS! GREAT JOB .
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I am so glad that I contacted Veterans United home loans!
Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.
