I would recommend Veterans United to anyone looking for a new mortgage or a refinance. The process was painless and the team of professionals who worked on our loan is second to none!
We liked that we were always kept in the loop as our loan process progressed and our team at Veterans United were always ther to help with any “hiccups” that came up.
Working with Amelia and Steve was an exceptional experience. They were very helpful and always available to answer questions. It seemed they took a personal interest in my loan application. I have never had this amount of customer service before in purchasing a home. We were pleasantly surprised.
My veterans team of Jose , Shelbi and Shea were awesome. They answered all my questions in a timely manner and with the answers that I could understand and not have to question why. They worked with me on every issue in quick and timely manner.
Having to send the same documents over and over gets a little tiresome.
Tony and Nichol made the process so easy and stress free...thank you so much
Brandy Arvidson was an absolute pleasure to work with! She made the whole process extremely easy and stress free! She was ALWAYS in contact with me. ALWAYS friendly and professional!
Customer service was excellent!
I felt the most important part of the entire process was being kept up to date on the latest information. I was either receiving phone calls or emails. I know redoing a home loan can run into some bumps in the road. If anything happened Veterans United was quick to call me and get what they needed. They were also great in responding to the many questions I had and did a little "hand holding" as transactions like this make me nervous. Thanks for everything VU!!!
VU was on top of everything throughout the refinancing process. We never had trouble reaching the associates, who always responded promptly. In the end, we were able to close 5 days earlier than the initial expected date.
You really work hard to help people
I am very satisfied with the service and updates I get about saving me money.