Veterans United was by far the easiest company to work with. We never had a question left unanswered and the support was incredible.
This is my second home with Veterans United and every call and email was answered with Awesomeness! From the first call I made a month ago to talk options to my last call to inform the transaction coordinator about some closing info, I was treated like I was the president of the free world calling in even though I was a repeat customer. All my questions were answered patiently and completely so that I could make an informed decision on an issue that might arise along the way. I will be constantly be on the lookout for other veterans that will be in need of using their VA entitlement and will tell them... "Before you call anyone else. Give Veterans United a call and let them tell you what it is they can do for you. You won't be disappointed."
Thank you from the Greers. You really made a difference in our lives.
I would highly recommend VU to all my fellow service men and women. You know from the first conversation that they are there for you. That let you know what to expect, when to expect it, and know the answer to your questions before you ask. As an older Veteran, with average credit, they were able to get me a good rate, without putting me in the house poor category. My wife and I are in our forever home and loving it.I encourage you to make that contact and know you will not be sorry.Thank you VU, Adam and Team. I am proud to serve my country and thank VU for your appreciation for those who serve our great nation. Jeff and Lorrie Wiseman
Veterans United Loans is the way to go for those Veterans that want to become Homeowners. They will take care of you and your interests all the way. We, Francisco & Rosa, are extremely happy about choosing Veterans United Loans to handle our loan. The whole team did a fantastic job, They're great!
I was terrified when I first reached out to inquire about buying a house. Veterans United really is dedicated to making it possible for veterans to buy a home. It is unintimidating, informational and surprisingly easy. Reach out!
I was nervous about going through home buying over the phone but everyone was so friendly and helpful it all went very smoothly. I would recomend them to veterans looking to buy a home.
Working with Chris & his team I was never in the dark about any phase of my homebuying adventure, ___THANKS ALOT, EVERYONE ____
Ben Long and Kat Spellman were awesome and answered every question I had and I had thousands because it is my first time buying a house. They made sure it went smoothly and I didn't feel pressured. Ben Long would check on our personal life. It felt like he was a friend not just doing business.
I just want to personally thank my whole team for getting me through this process and helping me achieve a better life. I will forever be grateful to everyone involved.
They do work hard in helping find that one house and getting you in it . they try to make it as fast as possible to get you in that home.
Very positive all the way through the process.
Adam Crutchfield is the best. He made our home buying experience painless.
Jeff was OUTSTANDING in knowledge and skills to set to work hard through everything and every problem that came up. From seller having to do a lot of repairs to not wanting to do anything to even helping with a contractors shabby work and taking to not everything our inspections and inspectors reports said and making sure everything was done and done right. If there was any sort of problem or games to be played Jeff was there to fight back. Even fighting the sellers title company games all said and done he got everything done and our new home is now ours and our babys could now be happy with there toys out of boxes and on the floor to play with. Our 3yr old even made mom and me stop working to have a tracking party with her. It was sure nice of Jeff to send us a door mat for our front door with our name on it. Looks nice at the door only problem is it is white and will get dirty fast so we're going to frame it into a picture and put it on the wall in out entryway sure should look nice there as well..
We had unexpected delays during the loan process, due to internal errors, miscommunications, and not understanding the timelines of the VA. These delays caused significant amount of stress to us and the sellers, and put at risk our earnest money and the deal. These delays, in our opinion, may have been avoided by having a lead/champion that was engaged in coordinating the handoffs between the different departments (eg. loan processing and underwriting), double-checking for and following up on missing information, and removing barriers, with understanding and appropriate urgency considering the target closing date. In our case we missed our target closing date, which had to be mitigated by us writing emails, making calls, and writing a letter to the VA to ask them to expedite the process.
The absolute best experience we could have asked for.
Ben and is team are amazing.
Kyle was extremely knowledgeable, very responsive, and patient with us. This was our first time buying a house and he was always ready and willing to dive in and explain the complicated aspects of this whole process. Thanks Kyle!
The only compliant (more of a suggestion for improvement) I have is to have 24/7 availability. it's nerve-racking as the buyer in a market which sees homes go on and off the market in less than a day... not to be able to reach the loan team.