I would say working with Dylan was really nice. He answered all my questions and he was really professional, straightforward with me and my plans on how achieve my dreams.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
I will never use veterans united again. Any issues we ran into during the appraisal (which is really an inspection because they make stipulations about what you have to have in the house, not just what the house is worth), we were never offered solutions or other options we may have. The entire time it just felt like they didn’t actually care about our loan or closing on the house. We were initially set to close 6 weeks from the time we made an offer. We didn’t close for another almost 8 weeks after the first 6 weeks with very little communication from them during that extension. We felt like an inconvenience to them. We will not ever go through VU or recommend them to anyone again.
Response from Veterans United
Hi Maggie,
Thank you for taking the time to share your experience. I'm truly sorry to hear you left the process feeling unsupported and that communication during your closing timeline didn't meet your expectations. I understand how discouraging that must have been, especially after such a significant delay.
I also understand your concerns about the VA appraisal. While the VA appraisal helps determine the home's value and confirms it meets the VA's Minimum Property Requirements, I recognize that the required repairs can sometimes feel unexpected and frustrating. I'm sorry you didn't feel you were given enough guidance or options along the way.
I'd appreciate the opportunity to learn more about your experience and review what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
So great to work with! Always available when I had questions.
Lance Hopper was great all the way. 55+ community made it a bit tough but with Lance and Nick feagly we made it.
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
Zac Harrison and his team again Bravo Zulu
Awesome
Thank you
Absolute rock stars, everything went smooth and were always making sure I knew what was going on!
Shandler and his team are great. They went above and beyond to help my family.
They made everything extremely easy and stress free . Would highly recommend them .
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Cory and Sam were excellent with disseminating information and always keeping me on the same page.
The realtor Colleen W. Was absolutely amazing and did her very best to always insure I was taken care of. She also assisted my grandparent who i purchased my home from was taken care of too.
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
Excellent help!!!
Kelsey and Justin were amazing. They were very patient and thorough. Their attention to detail and great communication made this process go smoothly. I will certainly recommend them and will use their services again.
Exceptional service, responsive and friendly. Would definitely work with this team again and I recommend them highly!
Buying a house initially felt like a daunting step. Where to begin? Who to contact? Can I even afford it?From the start I felt informed and guided to the steps I needed to take to make my home ownership a reality. Carma, Curtis, Mandy and Dana were all great to work with. If I needed anything, I had responses very quickly. This team made the ideas of a home into a reality and I'l always be thankful for them.
