Tyler was the best! I would recommend him and Veteran's United 1000 times over. Thank you for all your help in getting us into our new home. We actually purchased a home that we were renting prior. The whole team has been the best in the process.
This is the second home and third mortgage we've funded with Aimee Hall through Veteran's United. We keep going back to her because we know we can expect professionalism, timliness, and follow-through. Expect another call in a few years when it's time for a new duty station!
Chace, Anthony, Maria, Steph and the whole team were extraordinary. Chace and Anthony communicated with us throughout the entire building process and made our home buying process very smooth. We’re very happy that we chose Veterans United.
The process was long and the employees were helpful
Great experience
Ben was outstanding! Smoothest home loan process I have ever done!
My team was very helpful thanks to all
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We continually experienced emails being sent to incorrect parties, emails addressed to other potential loan clients, incorrect realtors, legal offices, etc. We kept asking that Veterans United be more careful with communications and these requests were ignored.
Laura went above and beyond and stuck with us every way of the step to buying our new home.
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
They were amazing, very supportive, and willing to answer any question that I had. They went above and beyond.
Matt Hina was excellent- skilled and personable. Not so fond of Blair Roberts expectations and pettiness.The documentation was ridiculous. I had zero debt, $300,000 cash, $10,000+ monthly income, net worth $1 million + for a $572k house with a credit score of 785. The documentation should have taken an hour. Not weeks and weeks and ultimately me capitulating in the middle of my mother in-laws funeral to link accounts.I completed a Veterans United checklist form which just restated what I already documented- closing attorney and insurance company. Not necessary. I typed it on the computer, printed it, signed it, scanned it and uploaded it. Some silly person said I needed to redo it and hand write all. That’s when I lost faith in the judgement and decision making of the collective team.
Response from Veterans United
Hi Mark,
Thank you for sharing this feedback, and I'm glad to hear you had such a positive experience with Matt. At the same time, I'm sorry the documentation process left you feeling frustrated and questioning the team's judgment.
I can understand how repeated or unclear requests for documentation would make an already detailed process more difficult. Having to deal with an additional request during such a difficult personal time only added to that frustration, and I'm sorry that was part of your experience.
I'd appreciate the opportunity to review what happened and better understand where the process and communication fell short. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Greet experience with the team helping me get through my first house buying.
Satisfied
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
Working with our mortgage lender, Veterans United, and their entire team has been an outstanding experience from start to finish. Every step of the way, they made the process smooth, stress-free, and truly exceptional. Mike Wilson, our Loan Officer, consistently returned calls and emails, and he and his team kept us informed every step of the way. They guided us through each next step with clarity and patience. Their communication was excellent, their professionalism unwavering, and their dedication to keeping everything on track was evident throughout the loan process. We also want to mention that their Concierge team is absolutely wonderful and very helpful. Thanks to this team, we were able to purchase our home with peace of mind and confidence. We couldn't be more grateful for their hard work and expertise. Mike, Danny, Bri, Delaney, Dylan, and so many others! Highly recommended.
Nothing else to add
Were really happy with our new home thanks 😊
