Veteran's United was most professional and helpful every step of the way.
Worked with me but was not annoying.!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Prompt, paperwork was simple, great to work with
It took me two years to find a house. Dustin stayed with me. He followed up with me. He checked in on me. He was the best ever. I felt like it was an old friend looking after me.
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Veterans worked very hard at getting me approved for my first ever house. My wife and I have been married for 34 years and have tried a couple of times to get a house. It was never successful. I was never told what I needed to work on to get to the place where I needed to be. Veterans worked with me, checked in with me every month, let me know that my score was getting up, then one day I got an email that stated congratulations, time to move on, and Michael and everybody on his team was amazing. I am now sitting in my new home and enjoying the view, enjoying knowing that this is mine. So if you’re thinking stop it, just do it. Veterans will work with you and help you get you to where you need to be every step of the way. There was times I was frustrated because of all the to-dos, but I filled them out, did what I was supposed to, and they did what they did. And like I said, I’m sitting in my new home
Working with Ben and his team has been a breath of fresh air. This is probably the 4th or 5th loan where I have used Ben, and I won't use another person as long as he is with Veteran's United.
Great expert staff.
Bill made the process so smooth. Veterans yook care of more than we expected. Thank you!
My son and I got into our new home in time for Halloween!
Fair warning, this is a little long, so bear with us! 😂 We just really wanted to share our experience because they truly deserve it!
My husband and I recently bought our first home, so a good friend recommended Veterans United Home Loans Clarksville to us. Going into the home-buying process, we honestly thought it was going to be stressful, long, and exhausting. Thankfully, it was nothing like we expected.
Dylan was the person who handled our loan, and from our very first appointment, he was great. He really took the time to listen to us, answer all of our questions, and explain things when we didn't understand something. He was always friendly, respectful, and willing to help, even outside of normal business hours. He made us feel so comfortable throughout the whole process that sometimes we forgot how big of a process we were actually going through.
We also have to mention Amanda. She was always so kind and helpful, and both her and Dylan kept us updated and made sure we knew what was going on every step of the way.
The Veterans United app was also a huge help. Honestly, it was a blessing! Being able to see our documents, check what we needed to do, and send messages all in one place made everything so much easier.
By the time we got to closing, it honestly felt like we had known Dylan and Amanda forever. My husband and I left the closing so happy and relieved. There were no headaches, no unnecessary stress, and everything was simple, easy, and fast — probably not words you usually hear when talking about buying a house! 😂
We would recommend Veterans United without hesitation. We are so thankful for the way they treated us and for making our first home-buying experience such a good one. Thank you, Dylan and Amanda!
Tyler was easy to work with and straight forward. No BS.
Heather was outstanding help and was very helpful and understanding throughout the whole process. She won't let you down.
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Amanda, Scott, and Dylan were a pleasure to work with. Very friendly and helpful!
Excellent customer service
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Thank you all so much you are awesome :)
Karol and her team were valued, added to the home buying process for me and my wife. Many people call themselves experts because of focusing on one thing in one field. Let’s just say that’s the loan process and the loan officer is a so-called expert. What made Karol and her team expert was far more than just doing this as a profession you had to do with showing respect, respect, not just because of me being a veteran for the sacrifice that my spouse made. It’s respect, knowing that veterans don’t know the process in all the details of Home buying the team absolutely are experts and we thank them for showing us the respect during the process.
Outstanding help, extremely professional and on time. Our lender found out we had to be out of our house sooner than planned and got the paperwork done that day. Exceptional service.
Very easy to upload needed documentation. Any questions I had were quickly answered. Only issue I had was the overall timeframe everything took. I thought things would move along quicker. Overall a good experience.
