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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

179,794

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
133,593
4
36,646
3
6,091
2
1,873
1
1,591

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Showing all 2,386 Air Force service member reviews from Texas

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5 out of 5 Stars
Would Recommend

Loan Officer: Jason Bals

NMLS# 1599125

4 out of 5 Stars
Would Recommend

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

Veterans United has been amazing. Great customer service. I recommend them to everyone.

Production Manager : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars
Would Recommend

United Home Loans is an AWESOME company to work with while going through the process of refinancing our VA loan on our house.

Loan Officer: Justine Farnen

NMLS# 1281956

5 out of 5 Stars
Would Recommend

Very professional and informative concerning every stage of the process and made is feel like we were his only priority

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
Photo submission from Donald C.

The care and understanding of the men and women at Veterans United provided me with an experience that I can only describe as outstanding and very satisfying. As a veteran, it is a good feeling to know that there really is an organization dedicated to helping me and not just talking about it. Excellent, absolutely excellent.

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Have bought several homes in the past and this was by far the best experience i have had.

Loan Officer: Cam Moore

NMLS# 1604156

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Pitts

NMLS# 583598

3 out of 5 Stars
Would Recommend

Jessica Palmer my Loan rep was great !!and everyone else including the Underwriting Dept worked with me as I gathered documents.
Unfortunately her Appraiser ( Lawrence Keys) almost caused the seller to walk away from the table with my Earnest money because of his lack of urgency. They typically have 10 days to get an appraisal done. He received the task on 19 Dec, it didn’t get done till the 4th Jan and then he didn’t submit the report till the 6th Jan, causing us to ask the seller for an extension . Luckily they granted us one and I closed on 10 Jan.

Response from Veterans United

Darryl. We are very happy to hear about your closing and that even though extensions were needed, you were able to close. Thank you for using Veterans United and we hope we can be of any assistance in the future.

5 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

Less than 2 weeks before closing, our previous lender fell through. That same day, we applied with VU and was able to just days after our original date. We are very impressed by VU!

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Loan Officer: Stefan Inman

NMLS# 1588026

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend

Loan Officer: Louie Nieman

NMLS# 1860264

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Ponder

NMLS# 1004260

5 out of 5 Stars
Would Recommend
Photo submission from Keith B.

The overall experience was a long but greay one, thanks to all the people, Kedric, Morgan, Lin, Collin, Adrian, and, Michelle that helped and guided us through this process...they all did a wonderful job.

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Wessel

NMLS# 673643

5 out of 5 Stars
Would Recommend

Scott and his team made my loan process so simple and easy. They were quick to answer any questions I had. I would and have recommended Veterans United to my friends.

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend

The VU team was professional, efficient, and very supportive through the entire mortgage process. At closing their documents were exact. No surprises and lots of good advice. I recommended them to anyone wanting to buy property in Central Texas.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

Great overall experience!

Loan Officer: Cilla Conrow

NMLS# 1866846

5 out of 5 Stars
Would Recommend

Loan Officer: Ashleigh Quinn

NMLS# 342058

4 out of 5 Stars
Would Recommend

Loan Officer: Lucas Hassemer

NMLS# 1630187

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

every time I had a question anytime I had a concern the team that was assigned to me was available within 24 hours of a question I always receive support. All promises were kept I ended up saving an abundance for my closing very transparent process.

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

Very professional throughout the whole process.

Loan Officer: Nathan Anderson

NMLS# 1406929

5 out of 5 Stars
Would Recommend
Photo submission from Corky F.

Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

It's the best team I've worked with on two occasions now for a home purchase and a refinance. It feels like a team that you can trust and believe in what they are telling you. I've had poor experiences with other companies where the communication lacked and I felt like I was talking to one person that was always too busy. If I emailed Joel or Chris, I knew that they would respond and follow up with me.

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Salter

NMLS# 1407348

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See all 179,794 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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