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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,723

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,601
4
13,511
3
2,013
2
909
1
689

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Showing all 1,481 Air Force service member reviews from Texas

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5 out of 5 Stars
Would Recommend

The online application was easy and I have to admit, everyone in the process made it go so smoothly that I was kind of wondering if I was missing something. And I have to apologize that Mr. Ortega had to call me a few times before I responded because I was kind of fearful of the process but that was all me and I’m grateful he didn’t give up on me. I received the welcome packet with some military service appropriate socks (air planes for Air Force, lol!) and quickly realized this was a fun company to deal with. I can’t sing the praises enough of all those involved with making my dream a reality. Thank y’all so much for doing what y’all do!

Loan Officer: Joey Ortega

NMLS# 1464861

5 out of 5 Stars
Would Recommend

Harris and Lisa were OUTSTANDING! They stayed in constant contact with us and was available with any questions or concerns we may have had.

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend

Loan Officer: Kath Athanassiou

NMLS# 842626

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Ryan Bray was my go-to guy for all my lender questions...he was so patient and took the time to explain things to me, which was very much appreciated as a first-time home buyer!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend
Arthenia T. stands in front of her new home holding the sold sign.

I have always been told buying a house was very nerve-wracking and a nightmare...thanks to Matt and company I didn't experience anything remotely close to that. In fact, my buying a house experience was awesome and so smooth that it made me nervous. I have no doubt it was due to the incredible job Matt did behind the scenes. THANKS EVERYONE FOR MY BEAUTIFUL HOME!!!

Loan Officer: Matt McDaniel

NMLS# 338093

4 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Buckridge

NMLS# 1116562

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

Erich and Alyssa were so flexible with us while we were PCSing from Alaska. I recommend Veteran’s United 1,000%!

Loan Officer: Erich Arvidson

NMLS# 1121309

5 out of 5 Stars
Would Recommend

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

My loan team was awesome.

Loan Officer: Justin Keith

NMLS# 1563990

5 out of 5 Stars
Would Recommend

they are fast. efficient and very knowledgeable

Loan Officer: Matt McDaniel

NMLS# 338093

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

Always felt my best interest was at the forefront.

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend
Photo submission from Ray H.

Mystle was great from start to finish. The process was quick and painless!

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Crutchfield

NMLS# 839679

4 out of 5 Stars
Would Recommend

While communication with Dan was great, we felt like we were out of the loop for most of the process.

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Adam and team were professional and helpful in every step of our journey. I never had to call back after leaving a message, for they responded in a timely manner. Extremely happy with my team, always ready to answer questions and to direct me in a correct way of handling an issue.

Loan Officer: Adam Underwood

NMLS# 398146

2 out of 5 Stars

Our loan officer and his team were unorganized, didn't follow through. They need to have someone over seeing their work.

Response from Veterans United

Hi Mary, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Loan Officer: Keegan Magee

NMLS# 58232

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Cannon

NMLS# 987691

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Luke was AWESOME!!!!!

Loan Officer: Luke Whaley

NMLS# 1359712

5 out of 5 Stars
Would Recommend

Loan Officer: Joel Deiber

NMLS# 1698013

0.5 out of 5 Stars

My loan team wa as not good. Didn't communicate, constantly dropped the ball and closing for pushed back 4 times, delaying everything on my end.

Response from Veterans United

Thank you for this feedback. We apologize that your experience did not match your expectations. A member of our Client Advocate team has left a voicemail and sent an email for more information. While there is nothing that we can do to change your experience we want to ensure we can learn from your feedback to make sure other Veterans do not have similar issues.

5 out of 5 Stars
Would Recommend

Loan Officer: Taylor Barton

NMLS# 1563779

5 out of 5 Stars
Would Recommend

Loan Officer: Marlon Galbreath

NMLS# 1329978

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See all 121,723 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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