Working with Veterans United Home Loans, Melissa, and her team was a great experience for my husband and me. They were organized, professional, and communicated clearly throughout the entire process, ensuring we always knew what was needed from us. The loan process moved quickly, and they made everything as smooth and stress-free as possible. We love our new home and truly appreciate the support and guidance we received along the way. We would highly recommend Veterans United Home Loans, Melissa, and her team to anyone looking to purchase a home.
Buying a home wasn’t supposed to be this easy. The VU team was responsive, engaged, and friendly.
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Melissa was amazing. I never had any questions because she explained everything great. If I had anxiety, she was always quick to answer my questions to dispel any issues
Aaron and his team were absolutely amazing. They were always available, responsive and made the process super easy for us.
I absolutely recommend Ashley Jarrett and her company, and I am confident they will honor their commitments and are highly trustworthy for anyone that wants to work with them.
Kayla and the whole team were great. Very responsive.
I have mixed feelings about using Veteran's United. Loved the real estate agent they referred us to, the concierge was super nice, and the loan officer good. The insurance rep found us the lowest rate for home owner's insurance so no complaints there either. However, they use a middle-person called a loan coordinator who we did not like at all. Not sure what that individual's purpose other than pass along or ask for information for the loan officer or underwriter; seems like work the loan officer could do. Would not recommend using any lender who uses something like this. We found that part of the process frustrating because ours didn't seem to review any of the documents we submitted and ended up asking for duplicate information that had already been provided.They seem to struggle communication across the team. We provided detailed information to the representative when we initially inquired; income, employment status, ect. However some of the information never made it to the loan officer until right before closing, causing a lot of unneeded anxiety throughout the process. In the end it all worked out but I feel it could have gone a lot smoother.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Justin, David and the whole the whole team were fabulous! Quick replies and on top of every detail from day one to the close! Thanks!
Excellent service all the way through the entire process. I have recommended VU to other Soldiers within my unit.
I couldn’t say enough about how awesome James and veterans United was to help my family and I buy a home. Everything went so much smoother than I thought possible and now we’re living in our own home that we love! Thank you so much for helping us!
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Philip is very unprofessional her only quells via text after normal 9-5 business hours and only at his convenience, NOT the buyer and NOT the seller and will not communicate effectively with the agents in regards to urgent timelines. Clearly demonstrated lack of regulatory knowledge resulting in delays, confusion about funding, and missed settlement dates, yes more than one missed settlement date on the same property. Do not go with Philip and his team, I would be hesitant to recommend veterans united again because even colleagues do not communicate effectively.
We really appreciate all of your help and work through this process; we couldn't be happier and also super excited to get out of our apartment and into a home that still keeps us close to our current neighborhood. I'd especially like to thank the entire team of Dustin Johnson, Eileen Merchant and Blair Rael, they were all super in getting through this process and the collaboration with us, our agent and the seller were on spot. Thank you so much!!
