This was a very long process but the VA team was very patient and helped me get my dream home. Ashley and Melissa were awesome!!! Thank you so much again!!
They laid out the plan and it went well
A great choice for those in the military, Veterans United provides excellent and flexible customer service enabling you navigate the home buying process even with a busy schedule.
Great experience! Open lines of communication throughout the entire process.
This is our second home loan through Veterans United. We're really thrilled to be in our new condo and the whole process from beginning to end was very organized and efficient.
Veterans United was informed, prepared, coordinated, timely, and friendly. My loan coordinator and underwriter were in constant communication with me and eachother throught the whole process. I felt like they had my back, and the proof is in the pudding. I'm a homeowner! And without the education and information the Veterans United had as well as gave, I don't know if I'd be able to say that.
Whether you are ready for a mortgage or not Veterans United can help you. I worked with them for a year prior to becoming pre-approved with their Lighthouse division. Over there Kindra B. was a God scent. Her and I probably sent over 125 emails back and forth if not more getting my credit ready to buy my first home. Kindra was my first experience with Veterans United and a great one at that. I can't thank her enough. She knew all the nuances to improving your score and to achieve the maximum amount of points. Thank you Veterans United for helping me to buy the first home for my family.
The service from transaction coordinators needs to improve. I would constantly have to call and ask my transaction coordinator for updates on my loan. The only times I would hear from them is when they required documents from me; which I provided in a timely manner; but I never received updates on what the status of my loan was, or updates on the appraisal process, which affected my closing dates to push back by 2 weeks. Every time I would contact the transaction coordinator i would never get a straight answer, it became rather frustrating for myself, as well as my realtor agent. Hopefully you improve the standards for people in this position to be more proactive and communicate with customers and their representatives.
I was intimidated by the entire process initially but once I met Nate I felt immediately relieved. This was only followed up by Jim and between the 2 of them they made this entire process so great. I can’t believe it was that easy !
Alex Brown and her partner Gloria were absolutely phenomenal. From working the rates to match and beat a competitor, to answering a million questions from my wife and I, they were always going above and beyond. I look forward to buying with them again in the future!
I wasn’t a fan of switching POC (Tyler to Scott). On a business level everything was handled perfectly. On a personal level I think it was impersonal. Likely would have went with my local VU office if given the chance again.
Being that I'm in sales and in the end service is what everything is about. This is a team that stand by you every step of the way. They treat you like family from start to finish.Thanks Veterans United for all you did
I had an amazing experience with Veterans United! They helped me purchase our home and assisted and guided us through the process. My loan officer Ashton Zeigler was nothing but amazing and very professional and personable. I would recommend and refer Veterans United to my fellow veterans and want all veterans to have a great experience like i had. I give Veterans United 10 out of 10!!!
Smooth and quick always there when I had any concerns or questions