Skip to Content

Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

156,253

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Showing all 5,626 home purchase loan reviews from Virginia

Clear Filters

5 out of 5 Stars
Would Recommend

This was a very long process but the VA team was very patient and helped me get my dream home. Ashley and Melissa were awesome!!! Thank you so much again!!

Branch Manager: Aaron Giarrana

NMLS# 266225

4 out of 5 Stars
Would Recommend

They laid out the plan and it went well

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: James Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

A great choice for those in the military, Veterans United provides excellent and flexible customer service enabling you navigate the home buying process even with a busy schedule.

Loan Officer: Jason Polk

NMLS# 1748681

5 out of 5 Stars
Would Recommend

Great experience! Open lines of communication throughout the entire process.

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend
Photo submission from Michael H.

I Just wanted to say "Thank You" to Garrett, his team and the entire staff at Veterans United for making this a dream come true! The entire staff was friendly, courteous and very professional. I will definitely recommend you to anyone that I know who is looking to buy a home!

Sr. Production Lead: Garrett Holzum

NMLS# 1104071

5 out of 5 Stars
Would Recommend

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

This is our second home loan through Veterans United. We're really thrilled to be in our new condo and the whole process from beginning to end was very organized and efficient.

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

4.5 out of 5 Stars
Would Recommend

Loan Officer: Lee Sattler

NMLS# 834004

5 out of 5 Stars
Would Recommend

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
Would Recommend

Loan Officer: Crystal Washington

NMLS# 1588494

5 out of 5 Stars
Would Recommend

Veterans United was informed, prepared, coordinated, timely, and friendly. My loan coordinator and underwriter were in constant communication with me and eachother throught the whole process. I felt like they had my back, and the proof is in the pudding. I'm a homeowner! And without the education and information the Veterans United had as well as gave, I don't know if I'd be able to say that.

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Loan Officer: Brent Schultz

NMLS# 868587

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
Would Recommend
Photo submission from Mathias O.

Whether you are ready for a mortgage or not Veterans United can help you. I worked with them for a year prior to becoming pre-approved with their Lighthouse division. Over there Kindra B. was a God scent. Her and I probably sent over 125 emails back and forth if not more getting my credit ready to buy my first home. Kindra was my first experience with Veterans United and a great one at that. I can't thank her enough. She knew all the nuances to improving your score and to achieve the maximum amount of points. Thank you Veterans United for helping me to buy the first home for my family.

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Foster

NMLS# 298410

4.5 out of 5 Stars
Would Recommend

The service from transaction coordinators needs to improve. I would constantly have to call and ask my transaction coordinator for updates on my loan. The only times I would hear from them is when they required documents from me; which I provided in a timely manner; but I never received updates on what the status of my loan was, or updates on the appraisal process, which affected my closing dates to push back by 2 weeks. Every time I would contact the transaction coordinator i would never get a straight answer, it became rather frustrating for myself, as well as my realtor agent. Hopefully you improve the standards for people in this position to be more proactive and communicate with customers and their representatives.

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend

I was intimidated by the entire process initially but once I met Nate I felt immediately relieved. This was only followed up by Jim and between the 2 of them they made this entire process so great. I can’t believe it was that easy !

Loan Officer: Nate Reeves

NMLS# 856448

5 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Alex Brown and her partner Gloria were absolutely phenomenal. From working the rates to match and beat a competitor, to answering a million questions from my wife and I, they were always going above and beyond. I look forward to buying with them again in the future!

Loan Officer: Alex Brown

NMLS# 245587

4 out of 5 Stars
Would Recommend

I wasn’t a fan of switching POC (Tyler to Scott). On a business level everything was handled perfectly. On a personal level I think it was impersonal. Likely would have went with my local VU office if given the chance again.

Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
Photo submission from Prince H.

If you're uncertain about your home buying potential I strongly recommend contacting Veterans United. They not only helped me overcome unforeseen obstacles, they immediately helped me identify and execute achievable solutions. Clearly took the fear out of home buying!

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Loan Officer: James Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

Being that I'm in sales and in the end service is what everything is about. This is a team that stand by you every step of the way. They treat you like family from start to finish.Thanks Veterans United for all you did

Loan Officer: James Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

I had an amazing experience with Veterans United! They helped me purchase our home and assisted and guided us through the process. My loan officer Ashton Zeigler was nothing but amazing and very professional and personable. I would recommend and refer Veterans United to my fellow veterans and want all veterans to have a great experience like i had. I give Veterans United 10 out of 10!!!

Loan Officer: Ashton Zeigler

NMLS# 1117978

4.5 out of 5 Stars
Would Recommend

Smooth and quick always there when I had any concerns or questions

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Bowlen

NMLS# 1448232

Start your journey today!

Let’s Go!

See all 156,253 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

More Reviews

See more Veterans United Home Loans reviews from across the web:

Send Your Feedback

We want to hear about your experience with Veterans United!

Now It’s Your Turn!

Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.

See if I’m Eligible!

Back to Top

Speak with a Home Loan Specialist today
Representatives Available 24/7 to Better Serve Troops Overseas
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.