Veterans United are fantastic! Easy to work and communicate with. Professional and patient.
Working with a lender who told us the wrong number to bring to closing and then needing an additional 10k to close, after we had already moved out, horrible. If my parents wouldn’t have been able to gift us 10k- we would have been in a hotel.
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Jon and Kyle were excellent. They stayed in communication without being overbearing, were quick to respond to questions and requests, and made sure I was tracking all the things I needed to ensure an easy closing.
They’re very honest and informative about the whole process, never felt like I was being coerced into anything. They also make an effort to work around your schedule.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
The team made everything really easy!!! The to do list put everything in order and gave me clear instructions on what was needed.
Tori Hill and her team made the home buying process very good for me.
I wasn’t ever able to get ahold of anyone on my team with veterans united. Nothing was ever explained to me by them and I hate that everything communication wise was done through the app and email.
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I'm sorry to hear you left the process feeling unsupported. We understand how important it is to be able to reach your loan team and receive clear explanations throughout the homebuying process, and I apologize that this wasn't your experience.
While many of our tools are designed to make communication more convenient, we understand they should never replace personal, timely conversations when they're needed most. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve.
If you have any additional questions or concerns, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The VU team were excellent in their service, assistance and resources to help me to secure a home. They assisted me and and answered my questions every step of the way. The team ALSO stayed on me about meeting deadlines.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Great! Super easy to work with and made the experience much better for my wife and I :)
They’re the best especially if you have no idea what you’re doing!
