Timely, complete, and professional
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
We just recently bought a house in Va, Austin and his team did a great job with helping us on every step in our process, Austin gave us a lot of good advice on our buying process and even gave us pros and cons before we actually put an offer in, he didn’t even just let us jump-in to something that will not be beneficial for us. Austin and his team followed up even after the closing and will offer help and directions to make you pre-moving and post-moving process. We are very thankful for having them as our Loan team.P.S. they even sent us our first Family movie night Pizza at our new house!
We love Travis!! Every time there is a change in the market- he calls us right away to get us the best rate. We never have to concern ourselves with the market. Also- when we’ve had issues in the past with home owners insurance- he fought for us to not lose our coverage from company loopholes.
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everyone I worked with was fantastic. Couldn’t be happier.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
I cannot say enough positive things about my experience working with Horace Johnson as my loan officer during the purchase of my brand new home. From the very beginning of the process through closing, Horace was professional, responsive, knowledgeable, and consistently committed to making sure I was informed, comfortable, and confident every step of the way.Buying a home is one of the biggest decisions a person can make, and it can easily become stressful, confusing, or overwhelming without the right people involved. Horace made sure that was never the case for me. He kept me extremely well informed throughout the entire process — not just when something major happened, but during all of the smaller steps in between as well. I always knew where we stood, what was happening next, what was needed from me, and what to expect as we moved forward. That level of communication made a tremendous difference and gave me a lot of confidence throughout the home-buying experience.What stood out the most was how smooth and efficient the entire process was. Horace and the team made no mistakes, stayed on top of every detail, and moved at the exact pace I needed as the buyer. Whenever I wanted things to move quickly, they moved quickly. Whenever I needed information, clarification, or reassurance, I received it. There was never a point where I felt like I was waiting unnecessarily, being left in the dark, or having to chase anyone down for answers. That kind of consistency is rare, and it speaks volumes about Horace’s professionalism and the strength of the team around him.The entire buying team demonstrated qualities that I genuinely associate with the Army values: selfless service, integrity, duty, and respect. They put the buyer first, they did what they said they were going to do, they handled their responsibilities with urgency and precision, and they treated me with respect throughout the entire process. Those values were not just words — they were shown through their actions, communication, attention to detail, and commitment to getting everything done the right way.Horace especially showed a level of dedication that made the experience feel personal, not transactional. He was not just trying to get a loan completed; he was helping me purchase a home. That distinction matters. He took the time to make sure I understood the process, made himself available when I had questions, and handled everything with professionalism and care. I never felt like I was just another file on someone’s desk. I felt like I had a team behind me that truly wanted to see me succeed and close on my home without unnecessary stress or complications.I also greatly appreciated the speed and accuracy of the team. In a process where even small errors can cause delays or create unnecessary problems, Horace and everyone involved performed exceptionally well. Everything was handled correctly, efficiently, and with a clear sense of purpose. They respected my time, understood my goals, and worked with the urgency needed to make the process move forward smoothly.Because of Horace’s communication, professionalism, integrity, and commitment to excellent service, I would absolutely work with him again. In fact, I will work with Horace again in the future if the opportunity presents itself. I would also confidently recommend him to anyone looking for a loan officer who is knowledgeable, dependable, respectful, and genuinely invested in helping buyers through one of the most important financial decisions of their lives.This was an outstanding experience from start to finish. Horace Johnson and the entire team exceeded my expectations, and I am extremely grateful for the role they played in helping me purchase my brand new home. I could not have asked for a better loan officer or a better team to guide me through the process.
We started with another lender because of issues with builders proffered lenders and the issues with lenders completely ended. The builders agents tried to create drama but every time we got in touch with Kevin and Jared it was under control and they had the paper trail to support the fact the builder and his agents had manufactured or lied about something and tried ti blame it on our non preferred lender. We leaned on Kevin and Jared and they surpassed expectations.
I would recommend Veterans United.
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Veteransunited was with me all the through the whole process to get us into the home.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Justin is amazing and helpful, any questions even the dumb questions as a first time home buyer had he had the answers for so it was really simple for us. Highly recommend him for new home buyers, I plan to use him again in the future.
Very helpful!
Fantastic experience! Evan Carmichael made this such a great and easy experience! Very patient, easy to talk to and work with. I alway felt he was just phone away and was always very responsive!
We recently refinanced with Veterans United Home Loans using the same loan officer, Nathan Bitner, who has been with us since the very beginning. He has always been wonderful, honest, and genuinely looking out for our best interests. This is now our third time financing a home with him, and there’s a reason we continue to come back. At this point, it feels much more personal, and we truly consider him a friend.Nathan is now in a lead role, and he is absolutely killing it. Even with his growth, he has never lost the personal connection and care that made us trust him from day one. His entire team has also been amazing, always stepping in and helping whenever needed to make sure everything kept moving smoothly and efficiently.The refinance process itself was incredibly quick and easy on our end, even while handling a power of attorney for my husband who is currently deployed. Nathan and his team made everything stress-free, seamless, and easy to understand during a time that could have easily been overwhelming. We are beyond grateful for their professionalism, communication, and support throughout every step of the process.
Everyone was so helpful! As first time home owners, they made our process very simple and straightforward!
