My application process was fast and extremely easy. The team that veterans united supplies for me and my wife worked diligently and coordinated all the logistics for me. They made it easy to upload documents and reviewed documents with haste. They made the process fun and worry free.
My loan was easy, fast October 2018. My refinancing this year was equal in ease.
This was a wonderful experience. These people will work there butts off for you.
Friendly, efficient, and quick to answer all questions throughout the whole process!!
My home buying experience was not as stressful as many warned me about. I worked with Leah Maloney and she along with her team were awesome! I really love the portal app which made sending and receiving information and documents very smooth. Being a first time buyer, Leah answered my questions and helped me to breathe easy during the process. The portal works, so when asked to fill out, sign or review any documents, the faster you comply the sooner you will be at signing. I put in an offer for the home I wanted the first part of December 2018 and by February 2019, I was closing on my first brand new home! Thank you Veterans United!
I was not impressed at all with my loan officer Rick Kivett. He rarely kept me informed about any circumstances. I usually had to call him to find out what the status was. I never could get a straight answer from him on anything.
My Loan Team Was A Tremendous Help And Made My Loan Hassle Free.
My Second veterans united home loan experience, was professional, Honest and fast
my Loan officer (matt and his team did an excellent job of once again providing me with excellent fast service, he knew right up front how to take care of my needs, everything went as planned i can not stress enough of His professionalism, and will always be an asset to your company thank you so very much
Johnna Dunlap makes this process so easy. I would absolutely work with her again!
I felt our experience was not the best. I have refinanced before and this was the worst refinance I have ever done. I had heard great things about Vetrans United but this experience left a bad taste in both my wife's and my mouths.
Response from Veterans United
Jason, it is important to us that we work hard to provide excellent service and we realize that the refinance process can present various challenges. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service.
Rob worked very hard on our loan and was very helpful in the entire home buying process.