I wish we were told up front what was needed from and not day after day of now you need to do this or by the way we need this, and oh we need you to do this. Had we had known this I'd what is needed, this is what you need to fix and now we are waiting for this at the beginning. We feel it would had sped up the process more.
The loan assumption process went as smooth as it could and the team was great. It was the aftermath that I am still dealing with. The discrepancies in payments causing a late fee and unnecessary confusion. And then insurance lapse during the period that I didn't even own a home. What is going on United Veterans? I bet none of you even know.
As much as I work, the team did a superb job accommodating me in my endeavor to purchase my home. The collaboration between the teams were impeccable. I have been impressed with how my home buying experience went. I have spoken to my fellow veterans at work and recommended Veterans United for a great home buying experience. Thank you guys and hope to do another home buying transaction in the future.
I highly recommend these great people and would love to work with them again. They took all the guess work out and spent time to teach me how each part of the process works. Veterans United did a fantastic job and really put out the red carpet. I couldn't be happier with how I was treated and the deal I got. I think they all deserve a much higher score than 10. Thank you everyone for the help and making buying a home a very simple process.
The underwriter was the real issue here. They kept moving the goal posts so to speak when we had an excellent profile for receiving a loan. They would not accept my letter of intent for military orders and kept increasing my cash to close value for no apparent reason. I would definitely not recommend this company to anyone I know because of how difficult this underwriter made things. They also had very unrealistic expectations on how long it takes to do things in the home buying process. We had to extend our closing twice because they did not realize that approvals and forms do not happen instantly. Overall, I was super hopeful at first being a 1st time home buyer, but by the end I was super disappointed and wish I had gone with a different lender. As a company with Veteran's in their name, they really do not understand what being in the military is like and what can and cannot be done.
Response from Veterans United
Kyle, we appreciate your feedback on this matter. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. We also hear that the underwriting process did not meet your expectations. We know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary delays during your process.
Jaclyn and Michael were the biggest points of contact for this process, and I couldn't be happier with the prompt responses and patience they had with us throughout this entire process. 5 star team.
Veteran's United is absolutely a wonderful place for Veteran's and their families to get assistance in their home buying journey. They take the intimidating nature of first time home buying and make it simple. Absolutely a terrific experience for our family. Thank you, Veteran's United from the Vawter family!
For me, a type A personality, it was amazing to not need to think about all the little things. Every little thing was communicated, put on our to do list, and executed exceptionally. I 100% recommend VU to anyone I speak with whether or not they are a veteran so they can pass along the word to their friends.
Appreciate the great experience. Will be back!!
Thank you Veterans United. The team I had are the best in the business. Tim our financial advisor thank you for helping us get our finances together., Matt for being such a positive figure helping us get closing on track, Misty, for all the help with connecting us with the best agent and for all the restaurant tips.
We love the Italian place Misty recommended,
and finally Jeff the best fit for us and the greatest agent. Veterans United thank you.
Veterans United made buying a home simple and dare I say fun? The team I worked with as a whole made me feel confident through every step of the process. I plan to use Veterans United again and recommend them to everyone looking to purchase a home!
Working with Veterans United was a very easy to do! We are very happy with the process and would recommend them in a heartbeat!
Everyone involved in helping us buy our home was absolutely wonderful yall made this process easy and for the most part stress free for my family I am so grateful to veterans united and everyone who helped us thankyou all do very much
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I am so thankful to have worked with Veterans United for two home loans. Each time we’ve used them the care, expertise, and quality of their work has has made me a life long fan. Joe Peterson is such a fantastic loan officer who will take the time to get to know you and your family in order to ensure you get what you need.
VU has absolutely crushed it in the home buying process and experience! They have earned our business for life, made our 7th real estate purchase a very smooth, easy and stress free experience! Thank you!
It was an excellent experience, the group took me through the process and kept me on track to close even when the seller had issues. Would highly recommend!
Amazing, I appreciate each and everyone at Veterans United they all made this happen for me. Well organized!! Amazing people to work with! Created a smooth process and helped me conquer this goal. Thank you Veterans United… Bravo Zulu!
Candy and Ashley helped make our home refinance "painless." Communication and expectations were excellent. We even closed sooner than we expected. We highly recommend Veteran's United, Candy and her team!!
