I was impressed with Veterans United! My loan officer, Fahad, walked me through every step of the process with clear and precise instructions. He was patient with me when I discontinued my home search over the Thanksgiving through New Year holidays but was right back in the game when I reignited the search. The entire process was virtually flawless. I strongly recommend VU to my fellow veterans and service members. I hope you are fortunate enough to find Fahad's assigned as your lian officer. Thank you Fahad!
My home buying experience was not as stressful as many warned me about. I worked with Leah Maloney and she along with her team were awesome! I really love the portal app which made sending and receiving information and documents very smooth. Being a first time buyer, Leah answered my questions and helped me to breathe easy during the process. The portal works, so when asked to fill out, sign or review any documents, the faster you comply the sooner you will be at signing. I put in an offer for the home I wanted the first part of December 2018 and by February 2019, I was closing on my first brand new home! Thank you Veterans United!
It would be nice for VU to partner with organizations that help pay the closing costs for military families. Since VU does not have agents I would suggest looking into partnering with companies and using their preferred agents so that homebuyers have that added benefit.
VU is amazing. They helped me get a home in record time so my family could have a home to come to.
I was a bit apprehensive about getting a VA loan, especially with it being my first time buying a house. However, Chris’ team lives up to every expectation that I had going forward from a recommendation by my buddy. They made me feel very comfortable and were extremely knowledgeable about any topic I could come up with. I didn’t have to reintroduce myself to anyone or have to restate my intentions in searching for a home, and they weren’t super buggy when I wasn’t able to get back to them right away. All in all, I felt like they were there for me exactly when I needed them to be!
Our friends recommended VU to us 3 years ago. We had started the process, but was then blindsided with a two year overseas duty. When we arrived back to the US and VU just picked up where we had left off. Our VU rep, and recommended real estate agent, had us in a home before our furniture bad even arrived from overseas. It should also be said that we got the home WITH NOTHING TO PAY AT CLOSING!!! We could not be happier!
I would work with Jake and veterans united again. They were all very helpful, they all worked quickly and communicated with me easily throughout the whole process.
Veterans United was great. When I asked questions my team was there to explain. From start to finish it took about 3 months. I was able to get a house within my budget and the process took about 30 days once I found a house. I think if there are any Veterans out there renting, they are crazy and really need to understand that this company is here to walk you though and help anyway they can!! Thank you for all the help!!
Veterans United made buying a house smooth with no surprises. Our loan specialist, Alberto, kept us informed and explained everything extremely well. There was never any confusion over any and all paperwork needed or sent to review. I would refer Veterans United to anyone exploring using A VA loan to buy a home.
I definitely recommend buying a home through Veteran’s United. Everyone is very helpful and put my mind at ease. The process was thoroughly explained and I didn’t have any “surprises” come up. This was my second time buying a home through them.
Lukes assistant did not return any phone calls from us when Luke was on Vacation.
Very poor with communications, expected alot better, would not recommend.
Response from Veterans United
Christopher, we consistently strive to provide the best customer service for each of our Veterans. We apologize if you didn't feel you received our best service. We will be sure to use your comments to refocus our attentions and make sure we are providing the personalized attention our Veterans deserve. Thank you for sharing!
Although the home buying process can be a daunting experience, our Veteran’s United team was there for us every step of the way.
I will definitely recommend Veterans Untied to all my friends and family. This is the 2nd time we've dealt with Veterans United and again they were outstanding. We originally worked with John through the lighthouse program to get our credit back on track and once we successfully did this we were referred to Tammy who was an outstanding loan officer. Tammy walked us through each step and assisted me with al my questions. Tammy was so professional and kind and took the time to make me feel like I was her only client. Working with our realtor Ron was a blessing. Ron took the time to make sure we could see all the homes that we wanted regardless if there were in our pre-determined scheduled showings for the day. The entire process was so smooth and everyone we dealt with made us feel as though we were their top priority. Also working with Kristie who assist Tammy was amazing!! Kristie was so professional as well and made sure when the underwriter had questions about docs, she made sure to stick with me on the phone to get all accurate docs needed. This helped to prevent any confusion and helped our loan move forward smoothly. Thank you Veterans United, John, Tammy, Kristie and Ron for all your professionalism had hard work!!! We truly appreciate everything and love our new home!!
Overall I had a great experience using Veterans United. The entire team was very professional and made buying my home an easy process. I will definitely be using them again for my next home purchase!John Hynes