The team worked really hard helping me get my home lined up and everything and helped make sure it all went super smooth and they even put up with me constantly bugging them I definitely recommend utilizing their services
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Our experience with VU didnt go well! We have other family that have used them and it went good. I think VU as a whole their system to send and receive and sign Docs is great. With that being said the office in Columbia, MO did a terrible job wouldn't return my phone calls but would continue to reach out to my wife. There was no such thing as a rate lock it was constantly changing until we informed them we may go with a different lender then it all of a sudden came down. Trey Barrow and his team Lani and Dan we feel didn't not work for us. No one communicated with us as to how much to bring to close. Even our notary who was there with us signing saw different numbers that didnt make sense. Would I recommend VU yes for their process and simplicity but I would not recommend the Columbia, MO office or specifically trey and his team.
Response from Veterans United
Hi Jessup,
Thank you for sharing your experience. I’m glad to hear you found our system for sending, receiving, and signing documents easy to use, but I’m sorry the communication and clarity throughout your process fell short of your expectations. I understand how frustrating it is to feel like you’re not getting consistent answers about your rate or how much to bring to closing, especially when the numbers don’t seem to line up.
I’d like for our advocates to have the opportunity to review your file so we can better understand what happened and address your concerns directly. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll respond the next business day if you contact us outside those hours.
Great Team. Great follow up.
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
Veteran's United has been making purchasing a home easy for the past 20 years! Highly recommend any Veteran's to give them a call and see what they can do for them.
Huge thanks to Crystaline and Suzann! They worked seamlessly as a team, making my home purchase smooth and stress-free. Every question was answered quickly, and the process was lightning fast. They kept me informed every step of the way and made sure nothing slipped through the cracks. Excellent teamwork!
Veterans United should ALWAYS be the people’s choice for Veterans. Their overall customer service support and expertise have been exceptionally top notch from day one! My wife and I are happy campers and are really enjoying our beautiful home. A big thank you to the whole VU Team!! #Kudos
Everyone was attentive and had great communication
The whole process was super smooth and stress free. The whole team was very knowledgeable and Ty did a wonderful job of keeping us informed. Thanks again!Sincerely
Cory & Mandee
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Outstanding Performance.
My second time using VU and it was fantastic!!!
As much as I work, the team did a superb job accommodating me in my endeavor to purchase my home. The collaboration between the teams were impeccable. I have been impressed with how my home buying experience went. I have spoken to my fellow veterans at work and recommended Veterans United for a great home buying experience. Thank you guys and hope to do another home buying transaction in the future.
Matt provided exceptional service during the whole process. He was available on weekends to provide guidance and answer questions every step of the way. Have already recommended him to another military family!
Everyone was super great, always willing to answer questions, great communication, overall was an amazing homebuying experience.
I have now used VU twice and will most likely continue using them for every deal I can. Their communication, expertise, and process is so user friendly and streamlined. After almost losing a deal recently because of horrible performance by another lender it solidified how good VU is, especially as a VA loan lender.
