Tim Wuest and his team helped me and kept me informed throughout my loan process.
The entire process is complex and time consuming, but our loan specialist made it as easy as possible.
Veteran's United above all the other Home Loan specialists is effective and highly organized with a no-nonsense approach that cuts through all the complexities.
The initial offering went very well. All my questions were answered quickly. Once I gave all my information there was a significant period of time where I didn’t hear anything. I had to send one or two emails asking if I was still on track in order to get any update on my status. Then it was rush rush rush at the end.
Response from Veterans United
Thank you for your feedback Mark. We depend on this type of information to help us improve our service. There are times during the loan process where there's very little for a Veteran to do, as the loan team is working with many other parties to collect needed information. Our Client Advocate team will review your loan to look for opportunities to improve.
We had been contemplating doing a refi but weren’t sure if we should go conventional or use my VA loan benefit. I found Veterans United on line and and submitted the requested information, thinking well we’ll see what happens. I was contacted by Greg Heins and the rest is history. If your looking to re-fi I highly recommend Veterans United!
I felt comfortable with VU. I will work with them again!
Always makes everything so simple and easy, I genuinely appreciate all the work they do!
Fast and enjoyable refinance!
Considering that in the VA process, most fees are the same regardless of lender, customer service and responsiveness is what really sets one lender apart from another. Veterans United was by far the best mortgage experience I have had after going through the mortgage process about 8 times over the past 25 years (purchases and refinances). I expect to be retiring and relocating in about 5 years. I will definitely be going back to Veterans United when that time comes.
yes my loan team was outstanding.
All the VU personnel we worked with were professional, and prompt in their responses to our questions.Outstanding work all around.
They were very accommodating and was available through the whole process.
My refinance experience was fantastic. The team was effective, efficient, and transparent which helped me in feeling confident in moving forward at each stage. I highly recommend.