The experience was honestly so bad that it’s not even worth my breath. Basically our loan specialist was unorganized and had poor communication. Our closing almost fell through due to inability to communicate and be proactive.
Response from Veterans United
We're sorry to hear you didn't have the VIP service we strive to give each of our Veterans, Joshua. If you would like to discuss your experience, our Client Advocate team is happy to do so. We use all feedback to find ways to improve our service and learn from our mistakes.
After 22 years of service and this being our first home. I was thoroughly impressed with the service that my family and I received. I will be recommending veterans united to all my colleagues that are in the market for a new home.
I honestly don't think we would have been able to purchase our house without Veterans United. It was an easy process. Everything was so easy! They keep you informed the whole process. They take the time to explain everything to you. It was an amazing experience! We did not have an issue with anything. I would highly recommend to everyone that is looking into a VA loan.
Great people, kept me informed every step of the way, efficient and professional
Outstanding customer service. All the representatives were very polite and helpful.
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We never owned a home before and we didn't know what to expect. Everything was smooth from beginning to end. There wasn't a moment where I wasn't communicating with our loan officer, Dereck. He was so helpful! Thank you Veterans United!