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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,823

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,690
4
13,520
3
2,015
2
909
1
689

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Showing all 15,081 Air Force service member home purchase loan reviews

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4 out of 5 Stars
Would Recommend

There were some issues with the timing of the appraisal holding up the closing date but other than that I am very pleased with how easy and smooth the whole process was. I love my new, very first, home. Love love love it!

Loan Officer: Dan Davis

NMLS# 59622

4.5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

The work ethic, time and dedication that Billy, Victoria, and Melissa took to ensure my family and I got the house we wanted was above and beyond what we expected, and we'll always be in debt to them for all of their hard work.Their ALL great!

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

Loan Officer: Craig Patenaude

NMLS# 1698029

4.5 out of 5 Stars
Would Recommend

straight gangsters

Loan Officer: Thomas Welek

NMLS# 1277019

5 out of 5 Stars
Would Recommend
Photo submission from Andrea L.

Home buying is stressful and confusing for anyone, but VU made the process easy to understand. I received a call as soon as I sent in my application. I am truly pleased by the quick responses and paperwork process.

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Munns

NMLS# 859838

5 out of 5 Stars
Would Recommend

Charlie was awesome

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Istwan

NMLS# 1565050

2.5 out of 5 Stars

Kat was the most rude spiteful person I’ve ever had the displeasure of dealing with and had it not been for her I would have given perfect scores across the board.Zach is a kind and knowledgeable worker who was great to work with so my scores are fully a reflection on Kat Simons. She needs lessons on how to deal with people, not be condescending and or spiteful.

Loan Officer: Zachary Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend

Branch Manager: Aaron Giarrana

NMLS# 266225

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend

Loan Officer: Zac Fitzgerald

NMLS# 311880

4.5 out of 5 Stars
Would Recommend

Very easy and pleasant to work with.

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend
Photo submission from Gregory P.

Daniel Lowes was fantastic! I would ask him a question after-hours and he would go back in the office to get me the answer. What a great guy to work with! Easy to work with from start to finish. Thank you so much!!

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Madison

NMLS# 832361

5 out of 5 Stars
Would Recommend

The online application was easy and I have to admit, everyone in the process made it go so smoothly that I was kind of wondering if I was missing something. And I have to apologize that Mr. Ortega had to call me a few times before I responded because I was kind of fearful of the process but that was all me and I’m grateful he didn’t give up on me. I received the welcome packet with some military service appropriate socks (air planes for Air Force, lol!) and quickly realized this was a fun company to deal with. I can’t sing the praises enough of all those involved with making my dream a reality. Thank y’all so much for doing what y’all do!

Loan Officer: Joey Ortega

NMLS# 1464861

4.5 out of 5 Stars
Would Recommend

The team was very prompt and efficient. Kim Heinen was so great in answering all of our questions and explaining things over if we didnt understand.

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

For Vets that are about to retire from the military, Vetrans United was the only company that would help me.

Loan Officer: Rachel Bruce

NMLS# 951471

4.5 out of 5 Stars
Would Recommend

All involved in the purchase of my home did very well.

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Kayla made the process and its complex details understandable and doable. We were amazed at how we were able to complete the required tasks online conveniently. A wonderful service...

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

Good experience throughout the process.

Loan Officer: Justin Benge

NMLS# 1524876

5 out of 5 Stars
Would Recommend
Photo submission from Narciso T.

Our Veterans United Team was superior in customer service. Above all, their communication was exceptional; we received immediate responses to our inquiries. They constantly updated us on the status of the buying process and kept us apprised of progress.

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend

Everything was really easy and straight forward. The website is really well done.

Loan Officer: Craig Patenaude

NMLS# 1698029

5 out of 5 Stars
Would Recommend

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Czerwonka

NMLS# 1073284

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See all 121,823 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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