Second home buying experience and both times have been with Veterans United. A professional and knowledgeable organization, highly recommended.
Thanks to everyone on the team. I understand how much goes into home buying now so I appreciate your help. I will be enjoying my new house because of everyone dedicated service. Thank you
At first we had a different agent that VU referred us to, Jenni Goodin. It was almost impossible to get ahold of her and she cost us a chance at a potential property (which in the end worked out in our favor). After we drove in to Kansas City from Saint Louis and took time off of work, she never got back to us about scheduling viewings of other houses that we wanted to see. Then after a day and a half of trying to get ahold of her she finally sent us the following message (verbatim):"I spent a lot of time trying to weigh this out Darren and I feel like with the housing market like it is there's not very many available homes in any town that you and Samantha are looking at I don't mind doing Richmond Polo possibly Cameron but I cannot do Edgerton or Cleveland. ¿what's the price of gas going up it is 70 miles one way to Cleveland and pretty much the same to Edgerton from Richmond I don't want to stop you folks or hold you up any longer .¿I don't think that will allow me to do just part and another agent to do part I've never really experienced that with them.¿I'm going to email your veterans United team.¿¿I apologize and I thank you for your patience ¿¿"I would give this agent a 1/10 and WOULD NOT RECOMMEND her to ANYONE. The agent we eventually got (Terry Burks) is from Lee's Summit, MO which is ~50 miles away from our new home and was more than willing to come out as needed while Jenni is from the same town as the new home. Also, we would have understood if she had only told us that some of those houses that we had listed were outside of the range that she would work in, but she never communicated any of that with us as it she would not respond to any communication for hours/days.
Underwriting held up our closing date by not asking for items they needed soon enough. This put everyone in a bind forcing us to change utility start dates as well as delaying our move in date by almost 2 weeks. I was very dissatisfied by this part of the process.
I’d highly recommend Veterans United and David’s team.
It was quite funny another company that waorks with veterans to do home loans wanted to know if we had given up on y'all. We laughed and said no we had just closed.. They hung up on us.
Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.
Competitive rates, fantastic customer service, and knowledgeable loan teams. If you are looking to buy a home this is where to get your loan.
The experience was unlike anything I had experienced in the past in purchasing a home with my former spouse. Basically doing everything online and separately due to COVID-19 was different. There were not enough places to see because of the hot Real Estate market. This was something Veterans United Home Loans had no control over,
Everything Veterans United Home Loans did have control over went smoothly. Having a Real Estate agent available to assist me in the process proved to be extremely helpful. They both knew their jobs, which created an amazing synchronicity. They got me through the process of purchasing a home as smoothly as possible. Overall, I would rate Veterans United Home Loans as ten stars.
Thank you guys for all of your help.
We have bought two houses previously, and this experience was the worst. The lack of competence from the loan team was unbelievable. There is no way I would recommend Veterans United Home Loans to anyone.
Response from Veterans United
Bradley, thank you for taking the time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience and find out what may have prevented the process from getting off track. A member of our Client Advocate team is available to you for help improving our service for future customers.
I couldn't have been happier with the process of buying a home as a first time buyer. My loan officer Joshua went above and beyond in assisting me on what ever questions I had. I wouldn't have been able to buy my home without the help of the entire team. Thank you!
Asli made my first buying experience a breeze! She constantly kept me engaged on what was going on throughout the process. She worked meticulously to help me secure my loan in the quickest way and helped me close in a very quick and timely manner! I am very pleased with her service and dependability, I will be sending many friends and veterans her way. Thank you Asli my family appreciates you!
I would recommend to any veteran who needs to buy a home fantastic people who want to give back to those who have given to them
Quick closing, very personable staff!!!
They really do have exceptional team spirit and coordination.