Skip to Content

Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

219,039

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
165,156
4
42,785
3
7,023
2
2,215
1
1,860

Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 22,484 Marine Corps service member home purchase loan reviews

Clear Filters

5 out of 5 Stars
Would Recommend

Second home buying experience and both times have been with Veterans United. A professional and knowledgeable organization, highly recommended.

Loan Officer: Robert Canine

NMLS# 1866300

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Thanks to everyone on the team. I understand how much goes into home buying now so I appreciate your help. I will be enjoying my new house because of everyone dedicated service. Thank you

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

At first we had a different agent that VU referred us to, Jenni Goodin. It was almost impossible to get ahold of her and she cost us a chance at a potential property (which in the end worked out in our favor). After we drove in to Kansas City from Saint Louis and took time off of work, she never got back to us about scheduling viewings of other houses that we wanted to see. Then after a day and a half of trying to get ahold of her she finally sent us the following message (verbatim):"I spent a lot of time trying to weigh this out Darren and I feel like with the housing market like it is there's not very many available homes in any town that you and Samantha are looking at I don't mind doing Richmond Polo possibly Cameron but I cannot do Edgerton or Cleveland. ¿what's the price of gas going up it is 70 miles one way to Cleveland and pretty much the same to Edgerton from Richmond I don't want to stop you folks or hold you up any longer .¿I don't think that will allow me to do just part and another agent to do part I've never really experienced that with them.¿I'm going to email your veterans United team.¿¿I apologize and I thank you for your patience ¿¿"I would give this agent a 1/10 and WOULD NOT RECOMMEND her to ANYONE. The agent we eventually got (Terry Burks) is from Lee's Summit, MO which is ~50 miles away from our new home and was more than willing to come out as needed while Jenni is from the same town as the new home. Also, we would have understood if she had only told us that some of those houses that we had listed were outside of the range that she would work in, but she never communicated any of that with us as it she would not respond to any communication for hours/days.

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Underwriting held up our closing date by not asking for items they needed soon enough. This put everyone in a bind forcing us to change utility start dates as well as delaying our move in date by almost 2 weeks. I was very dissatisfied by this part of the process.

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
Photo submission from Sean W.

I highly recommend Veterans United. The team provided a clear and concise approach to every step and managed my expectations in keeping with their high standards. Great experience. Thank you, team!

Loan Officer: Jim High

NMLS# 1434955

5 out of 5 Stars
Would Recommend

I’d highly recommend Veterans United and David’s team.

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

It was quite funny another company that waorks with veterans to do home loans wanted to know if we had given up on y'all. We laughed and said no we had just closed.. They hung up on us.

Loan Officer: Shawn Stewart

NMLS# 1531270

4 out of 5 Stars
Would Recommend

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Poterbin

NMLS# 1100035

You're next!

Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.

Check My Eligibility →

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

4 out of 5 Stars
Would Recommend

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

Competitive rates, fantastic customer service, and knowledgeable loan teams. If you are looking to buy a home this is where to get your loan.

Loan Officer: Cody Smith

NMLS# 1074565

4 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Beahan

NMLS# 181325

3.5 out of 5 Stars
Would Recommend

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend
Photo submission from Robert T.

Excellent! Veterans United made our home buying process about as painless as possible! From their amazing loan specialists, to the ease and accessibility of their website to view, sign, and upload your documents! Highly recommend & “2 thumbs up”!

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
Would Recommend

The experience was unlike anything I had experienced in the past in purchasing a home with my former spouse. Basically doing everything online and separately due to COVID-19 was different. There were not enough places to see because of the hot Real Estate market. This was something Veterans United Home Loans had no control over,
Everything Veterans United Home Loans did have control over went smoothly. Having a Real Estate agent available to assist me in the process proved to be extremely helpful. They both knew their jobs, which created an amazing synchronicity. They got me through the process of purchasing a home as smoothly as possible. Overall, I would rate Veterans United Home Loans as ten stars.

Loan Officer: Mitch Pearson

NMLS# 1407333

4.5 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Thank you guys for all of your help.

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Senior Production Lead: David Munns

NMLS# 859838

3.5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

2 out of 5 Stars

We have bought two houses previously, and this experience was the worst. The lack of competence from the loan team was unbelievable. There is no way I would recommend Veterans United Home Loans to anyone.

Response from Veterans United

Bradley, thank you for taking the time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience and find out what may have prevented the process from getting off track. A member of our Client Advocate team is available to you for help improving our service for future customers.

5 out of 5 Stars
Would Recommend

I couldn't have been happier with the process of buying a home as a first time buyer. My loan officer Joshua went above and beyond in assisting me on what ever questions I had. I wouldn't have been able to buy my home without the help of the entire team. Thank you!

Loan Officer: Joshua Mantle

NMLS# 1450301

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Bals

NMLS# 1599125

4 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend
Photo submission from Gregory H.

We had an awesome experience buying our first home with Veterans United.

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Asli made my first buying experience a breeze! She constantly kept me engaged on what was going on throughout the process. She worked meticulously to help me secure my loan in the quickest way and helped me close in a very quick and timely manner! I am very pleased with her service and dependability, I will be sending many friends and veterans her way. Thank you Asli my family appreciates you!

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

I would recommend to any veteran who needs to buy a home fantastic people who want to give back to those who have given to them

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

Quick closing, very personable staff!!!

Loan Officer: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend

Loan Officer: Will Lewis

NMLS# 187652

5 out of 5 Stars
Would Recommend

They really do have exceptional team spirit and coordination.

Loan Officer: Madison Yant

NMLS# 1927322

Start Your $0 Down VA Home Loan Today!

More Reviews

See all 219,039 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

See more Veterans United Home Loans reviews from across the web:

Send Your Feedback

We want to hear about your experience with Veterans United!

Back to Top

START HERE: $0 Down VA Home Loans