Blake has been truly a blessing to work with. He walked us through each step and helped keep the stress down for my anxiety. He made the process quick an easy we found a house an closed on the house in 20 days from starting. I would highly recommend him. VU is blessed to have such an amazing employee.
You guys were great, i was not a fan of the VA and all their nit picking and having me do stuff to the house that the city of Fairbanks did not require when the house met all code. Thank you.
While having a centralized portal for requesting and uploading documents is helpful from many perspectives, it was both impersonal, and many of the documents were either requested in duplicate, unnecessarily, or were not explained thoroughly. Since most of the documents were being requested by the loan processing team, the loan specialist was not aware nor included of these requirements. Some of the requested items were removed after we made efforts to retrieve requested documents, some of which required signatures from my employers. Obviously, these were not necessary. If I had gone with USAA from the beginning, I would have had less headaches, and would not have paid discount points for a rate that should have been locked, and saved myself $1,644.15 in closing costs. USAA communicates necessary paperwork directly with would-be borrowers. I received an email on the day of closing requesting documents the loan specialist and processors should have known was necessary prior to the last minute. I was out of the country and had asked to ensure the loan team had everything due to my being 13.5 hours ahead of Alaska time. Luckily, I was able to obtain the documentation, but the emergency could have been avoided with proper planning and a final review of my file when I asked for one.
Response from Veterans United
Thank you for your feedback Andrew. We appreciate you sharing how the portal can be a benefit, but also a hindrance. We intend the portal to be an additional tool in your home buying arsenal, but not to replace human interaction. Our loan teams are available to provide explanations and answers to any questions that arise on your journey. Our Client Advocate team is also available to assist with any issues that arise. Please do not hesitate to contact us if needed.
They took care of all the paperwork which I detest, as well as very professional and reassuring when I got confused in the process.
Very easy to work with! Made purchasing my first home a breeze!
VU worked hard from cradle to grave. They were in constant communication with my family and brought a personal touch to the entire process. This was my first time buying a home and although there were hiccups in the process, VU always had it covered and insured that we were constantly informed. Additionally, VU reacted fast to any and every obstacle we encountered ensuring an easy (if it is ever easy) closing. The team I worked with was prompt, friendly, and professional. I can not recommend the enough.
Very professional and helped us every step.
Very easy to work with and helpful!
To many hands in the pot. Requested to many things at the last minute a Day before closing. No follow up phone call from the loan specialist. No thank you personally. The loan coordinator Dustin made things very stressful and it seems both the coordinator and specialist did not speak with each other (communicate). We constantly had to repeat info that was told to the specialist. If we could have we would have dropped veterans United during the process but we were to far in. We will definitely be looking forward to refinancing and getting a loan elsewhere as soon as we are able. Also, trying to reach either specialist or coordinator was ver hit or miss.
Response from Veterans United
Walter, we appreciate your review though we were disheartened to hear you were less than 100% satisfied with your loan approval process. Communication is at the heart of what we do, and we place a high value on it. We're terribly sorry if our lack of communication caused you any stress. We're grateful you are now in your new home, and we will remain available to assist with any future needs as well.
This will be the third time I have refinanced my home with this company. They have always looked after my back. When interest rates dropped they called me and ask if I was interested in lowering my home payments. The process has always been easy and if I had any questions they are there to answer them. Does not get any better...
Andy was willing and ready to answer any and all of our questions! He walked us through the entire process and was thorough with his work. I was I am elated to have been paired with him and his team for our home buying process.
This team was amazing and helped me through everything when it came to buying my first home
This is my second home I have bought through Veteran United and I would do it again.
